The Future is Now: Our New Client Area and Site Tools Are Going Live

Nearly three years ago, we made the decision to develop new interfaces to improve the way our clients build and manage their websites and hosting on SiteGround. Now, we’re ready to share the results of all the hard work and show you the new features and designs our team has built.

This process has been highly rewarding, but not without its challenges. We hired 20+ new people, including React developers, QAs, and others, and restructured several core teams in the company to meet the needs of this project. Now that we’re near the end, we feel proud of our work, relieved that it came together, and excited to announce it to the world!

As of today, hosting clients who sign up for our service will be using the new interfaces. This excludes, for the time being, Cloud and Dedicated Server accounts, special partnership orders, and our Italian and Spanish-speaking clients. Current customers who are using cPanel and the old User Area will be gradually switched to the new interfaces starting in September.

Read on to find out more about the most exciting improvements we are introducing and how they can help you manage your sites more easily.

Better UX With Advanced Technologies

The new interfaces make site management easier and more efficient. Built using REACT as a single-page application, they are faster to work with and totally mobile-friendly, allowing you to manage your site and hosting through any device. Our beta testers shared extremely positive feedback on the new UX (user experience) and noted that the new interfaces are a huge leap ahead in terms of usability and functionality. 

One of the paradoxes of digital product interfaces is that more features and tools can create more confusion. Without smart design, many users can feel overwhelmed figuring out where to click and which tool to use in order to achieve their goal. That is why we paid a lot of attention to the simplicity of our interfaces and tools. We reorganized our Site Tools around themes and topics such as speed, security, and more so that it’s faster to find exactly what you need. Most of our Site Tools perform a task in a single click. For example, you can create FTP users, MySQL databases, and more in seconds. We also set up helpful prompts and information on every page and for every tool, so that you can immediately access a walk-through on how to get a task done without navigating away. 

Site-Centric Philosophy And New Features

The biggest change we are introducing, however, is not just a new user experience, it’s a change of philosophy in our management tools. We have shifted from focusing on the hosting account to prioritizing the individual website. Now, each website is a unit central to all processes and operations in the new interfaces. The hosting plan has become a simple placeholder for one or multiple websites and each site has its own set of Site Tools independent of the others in the same account. That shift was guided by the needs of our clients. We know that what our customers actually need is to build and manage a site, not to play around with hosting, and we’ve designed our interfaces with this in mind.    

This new philosophy allows us to significantly improve the user experience for both single-site owners and how agencies and clients work together, since they often manage multiple sites with larger teams. Take a look at how:

Easier Site Creation and Onboarding Process 

A significant portion of our clients are single-site users. They are small business owners, growing ecommerce shops, professionals, or bloggers. Their need for easier and faster onboarding has been one of the top priorities when reworking our interfaces. We have re-imagined the site setup process to be more intuitive so you can get your site up and running fast, whether you’re installing WordPress, Joomla, Magento or another app or migrating an existing project. 

Smart Collaboration Tools for Agencies and Freelance Designers and Developers

We also added new features that help designers, developers, and agencies collaborate more easily with their clients. We received many inquiries from our agency clients over the last few years and we’re pleased to deliver tools to help you improve your workflow and take on more clients.

  • Easily ship sites to clients. With our new setup, you can start your client’s site under your own hosting account and once ready, ship it to them with a click. Use the built-in option in the new Client Area to easily transfer ownership of that site to your client while adding your recommendation for a hosting plan and additional services in the process.
  • Easily collaborate on different projects. If your clients are hosted on a GrowBig plan or higher at SiteGround, they can add you as a collaborator through their Client Area. This will allow you to access their site’s Site Tools and even post tickets without logging into the owner’s Account. Alternatively, if you are working on a project with a team, you can provide your colleagues with their own collaborators’ access to your site. 
  • Give your clients white-label access to the site’s Site Tools. If your business model requires you to remain the owner of your client’s hosting accounts, you can still allow them to access their Site Tools without the SiteGround branding altogether. This is especially convenient if you offer a package deal that combines site management and hosting. This feature is available for sites hosted on GoGeek plans and higher.

One of the best features is that you can do all three of the above without managing multiple logins. Get access to all the client sites that you own or collaborate on with a single login to your own SiteGround Client Area. 

Why We Built Our Own Set Of Site Management Tools

To achieve our vision for a new user experience, we developed a whole new set of tools for your sites. Our new Site Tools are site-specific and will replace the cPanel, which is a hosting account-based software. We know that the switch to our new Site Tools is a big, and possibly scary, change for some of our clients. Many of you started using our services precisely because we’ve been using cPanel all these years, while others simply got used to it and don’t like change. We assure you, launching a custom set of tools wasn’t decided on a whim, and below we’ve shared the reasons why we chose to create Site Tools:

  • We needed to move away from addon sites, as this concept created certain limitations for our users and their site management options. In the cPanel setup, you have one primary site and subordinate addon sites, which do not get exactly the same functionality. From now on, with our Site Tools, all sites are equal! 
  • We needed our own implementation of Access Control, so that our new sub-user roles (collaborators and white label sub-clients) can have the desired access levels. 
  • We want to add new functionality more easily. We have a long history of adding new tools in the cPanel interface to address our unique clients’ needs, such as: WordPress Autoupdates, staging, Let’s Encrypt integration, and more. Now, it will be easier to add similar tools because we will not have to comply with a third-party framework. Maintenance and upgrades to these tools will also be easier.

To make the transition smoother, we made sure our new Site Tools included all the functionality you need to manage your site. You should be able to do almost everything you’re used to doing, except now with a brand new user experience. Since we developed the Site Tools for the specific needs of our clients, they make your site management even more intuitive. We believe that with the new setup, it will be much easier to understand what you are working on, which database relates to which site, how to execute certain tasks, and more. 

What About Existing Clients Using The Current Setup?

Clients using the old interfaces will be gradually switched to the new interfaces starting in September 2019. We will be using an automated script that transforms all existing addons into separate sites while properly moving all site, email, and other information. We will notify you by email of the switch schedule so you don’t get caught by surprise.

In the meantime, we know that many of you will be curious and maybe eager to switch to the new interfaces so we offer the following ways to get acquainted with the new tools:

 

The SiteGround Soul Giver

If something's cooking in any of the following areas at SiteGround: website user experience, marketing, advertising, public relations, sales, accounting or billing, the chances are that I have been involved. Being the most advanced non-technical person in a highly geeky company is definitely quite an interesting challenge.

158 Comments

  1. Reply July 30, 2019 / 09:45 Alex LpSiteGround Team

    during the transition to the new interface, will there be downtimes for the websites i have in the old cPanel platform??

    • Reply July 30, 2019 / 23:59 Hristo PandjarovSiteGround Team

      No downtime is expected during the transition.

  2. Reply July 30, 2019 / 11:56 Josh RimeSiteGround Team

    Looks absolutely gorgeous and intuitive! Huge props to the staff at Siteground for making yet another big innovative step towards a modern hosting setup. For a long time have felt it was a bit trickier than needed to get to the file manager.

    • Reply July 31, 2019 / 00:12 ReneeSiteGround Team

      Not at all! Rather simple, indeed!

  3. Reply July 30, 2019 / 17:19 Fernando SalingSiteGround Team

    Wow! It's great!

    • Reply August 1, 2019 / 07:54 Fernando SalingSiteGround Team

      I suggest having the option to turn off "Statistics". I don't use it and if I do, I prefer some "analytics".

      • August 2, 2019 / 00:06 Hristo PandjarovSiteGround Team

        Thanks for your feedback 🙂

  4. Reply July 31, 2019 / 03:41 KevinSiteGround Team

    This new client area looks promising. I hope SiteGround will have a new logo to match this intuitive redesign of the entire SiteGround's front-end and back-end site.

  5. Reply July 31, 2019 / 04:13 JubauSiteGround Team

    Very interesting, wow wow!
    you guys did an outstanding job!

  6. Reply July 31, 2019 / 08:07 MarcusSiteGround Team

    Sounds promising. 🙂 Which functions and/or services exactly won't be available in the new client area and site tools?

    • Reply July 31, 2019 / 08:45 Hristo PandjarovSiteGround Team

      With the new interfaces and tools we're not limiting but providing even more flexibility and functionality. I don't think there will be something you will be missing!

      • July 31, 2019 / 13:39 ChrisSiteGround Team

        Sigh... Not to be critical Hristo, but instead of a canned response, could you please elaborate on the question Marcus asked?

        For some of us, the devil is in the details and details are all that matter. Don't get me wrong, so far I like what I see and there is *very much* to like, but replies that steer clear of providing answers to direct questions annoy me and wreak of surprise. As one of the minority users in your customer base that provide top-to-bottom website and application services to clients the question is quite simple. Is there anything being removed (that I'm used to quickly implementing in cPanel now) that will hinder me from managing client sites? Do keep in mind, I'm one of those fine-grain types and the vast majority of my clients want me to handle everything from setting up their hosting, email, sites, applications, updates, and maintenance thereof. I'm truly not overly concerned about it, I just hate surprises 😉 Thanks!

      • July 31, 2019 / 23:49 Hristo PandjarovSiteGround Team

        Well, it was not a canned resposne for sure. With the new interfaces we are not removing but adding functionality for our customers. We are changing things and actually it should be easier for people like you, who manage more than one website to manage them. I don't want to do a tool-by-tool comparissons because we're switching from account to site-centric product and it would be comparing oranges to apples. For example, in cPanel you have Addon slots, while now, you don't need that tool - each site gets its own Site Tools even though it's under the same account with others. So, I would be technicaly true if I say "we're removing the addons tool" but still it would really misleading 🙂

      • August 1, 2019 / 06:02 ZaffySiteGround Team

        You do say in your blog entry
        "You should be able to do almost everything you’re used to doing, except now with a brand new user experience."
        That "almost" literally means some cpanel futures won't be available.
        Which are those?
        You must realize, many of us bought your hosting knowing Cpanel and its features were included.
        So we must know exactly what falls in the "almost" category.

      • August 3, 2019 / 10:30 ictSiteGround Team

        I wonder why zappy did not get any reply after asking specifically what features are included in the "almost" category. I also want to know because these shift always have lots of bells and whistles during "marketing phase" but when it goes technical, ratio-ing what features that "new has" against what the old has is sometimes being forgotten and the implementer just stick to the word "new and improved" hiding the fact that the only new is the interface but the features behind it is less than what it was,

        I just hope this is not the case here,

        cPanel should be the basis here. If you are bringing all cPanel features in an intuitive interface, then hey, THAT is GREAT! let's have it.

        but if you are making an intuitive interface to hide other features that we need from default cPanel, HEY WAIT! at least let us choose if we want your new interface or not.

      • August 5, 2019 / 02:03 Hristo PandjarovSiteGround Team

        I am avoiding direct comparisons because we’re making changes in the product that go way beyond a simple redesign. This said, there is no functionality that we are sacrificing, no functionality removed from. Again, I will use the sample above - yes, we have removed the Addon domains tool but the functionality is there because you now get separate Site Tools for each website under your account. Everything, that we used to offer in terms of functionality, control, features is there. I really hope we fall in the “THAT is GREAT” category 🙂

      • August 4, 2019 / 10:57 foongSiteGround Team

        Hi, I want to know how to change domain name? I could not find the "Change Primary Domain name" in this new interface.

      • August 5, 2019 / 01:30 Hristo PandjarovSiteGround Team

        It is a tool we have not yet launched, but we are working on it. It should go live this or next week latest.

  7. Reply July 31, 2019 / 10:37 LawrenceSiteGround Team

    I've been evaluating SiteGround thinking of switching to it. This is interesting news. Having done some pretty interesting DNS changes in Cpanel, I'm curious if the SG team has set all that up with this new interface - for setting up things like GSuite, Office 365, etc.

    I took a look at the support docs, but it appears most don't address this and that it is all still referencing Cpanel as the default method of operation for all hosting/domain changes.

    I am hoping (assuming?) that SG has a crack documentation staff hard at work at getting support docs up to date before the launch. Can anyone at SG comment on this?

    • Reply July 31, 2019 / 23:43 Hristo PandjarovSiteGround Team

      Right now we're in transition phase - not all of our customers are on the new interfaces and that's why we need to maintain documentation for both. You can check the new info at https://my.siteground.com/support/kb and https://my.siteground.com/support/tutorials. We will soon migrate all documentation into one place and add more info for each of the new tools. As for your other question - flexibility and the ability to get most of our servers were amongst the main reasons to start developing our own set of account management tools. It will be much easier for us to build more integrations and app-speciffic services when we build them on top of our own software. Check out our blog (which is to be redesigned shortly too) for more info regarding Gsuite and other integrations soon!

  8. Reply July 31, 2019 / 10:38 LawrenceSiteGround Team

    Also, the demo link just goes to "https://ua.siteground.com/login.htm" and doesn't provide us any method of a dummy login to try and check it out. Or is that only for existing SG customers?

    • Reply July 31, 2019 / 23:40 Hristo PandjarovSiteGround Team

      The demo is just for existing customers so they can check the changes we've introduced to our service. If you already have an account with us, once logging to your User Area you will see a button to activate the account. All new customers are signed for the new interfaces and site tools.

  9. Reply July 31, 2019 / 18:21 HeatherSiteGround Team

    Taking away cpanel huh? I'm extremely disappointed and don't understand the point. You are taking away control from developers to make clients happy. What about softaculous? What about php my admin? What about changing php versions? What about advanced mail functions? I saw the demo and did not see anything much at all....this is suppose to replace cpanel? is this new panel going to make my wordpress sites faster?? because sg optimizer is still not as efficient as wp rocket. I just don't know what to do now. I've been a great customer for about 6 or more years and have referred soooo many clients and have a lot of client sites on the server. I don't know what I'm suppose to do if this ends up being a disaster. Are we still going to get EVERY functionally cpanel gave us?

    • Reply August 1, 2019 / 00:26 Hristo PandjarovSiteGround Team

      I understand why you worry but really, you should not 🙂

      Check out the demo of the new Client Area and Site Tools and you will see for yourself that all of the above mentioned functionality is there plus much more. Actually, we've added a lot of new functionality specifically for people who manage multiple sites and refer customers to us. cPanel has been a great foundation of our company for many years but it's a 3rd-party software. Building the hosting management software ourselves, we can make it work best on our infrastructure, on our setup, on our servers. Doing this we're improving a lot of services, so yes, your sites should work faster and better on our new platform.

      As to the SG Optimizer it works much better than any other optimization plugin including WP Rocket on SiteGround servers. If you're not getting that result, I am sure there's a misconfiguration somewhere. Please, post a ticket in the SG Optimizer support forum and I will look into it 🙂

      • August 1, 2019 / 10:48 Heather WoodSiteGround Team

        Will this make our sites more secure from hackers than they currently are?

      • August 1, 2019 / 23:57 Hristo PandjarovSiteGround Team

        I am positive that it will. For example, if a website in addon slot gets compromised, all sites under the same account are. Now, each site gets its own Site Tools and that can't happen.

      • August 7, 2019 / 11:42 Djay BustamanteSiteGround Team

        For me one thing is a major 'boo': with this new cPanel, we developers can no longer access the home folder of File Manager. No more manual transfer of email since the Mail folder will no longer be accessible.

      • August 8, 2019 / 03:50 Hristo PandjarovSiteGround Team

        I understand that it’s easier to copy few files and folders and have your mails available to you. However, we believe that the email should be a service separate from your website. For example, you can grant access to a developer or client to that website. In cPanel, giving someone access to your home folder automatically gives them access to your entire email communication. Migrating emails through SMTP is a bit slower but not harder at all and all the major email service providers like Google Mail for example utilize it when it comes to migration.

  10. Reply August 1, 2019 / 00:18 ForrestSiteGround Team

    Can we opt to switch to the new dashboard sooner than September?

    • Reply August 1, 2019 / 00:21 Hristo PandjarovSiteGround Team

      I am afraid not. We want to make the transition as smooth as possible and without any downtime to our customers whatsoever. This requires strict schedule for the migration and a lot of monitoring while this happens.

  11. Reply August 1, 2019 / 01:19 George NicolaouSiteGround Team

    I love everything about it. As an existing client I wish I could get it now to be honest

  12. Reply August 1, 2019 / 02:01 JonathanSiteGround Team

    will u stull offer 24/7 live chat supprt?

    • Reply August 1, 2019 / 04:41 Hristo PandjarovSiteGround Team

      Yes, of course 🙂

  13. Reply August 1, 2019 / 05:59 ZaffySiteGround Team

    When someone buys hosting, does it with the features it comes with.
    When we bought hosting in your company, we chose it also cause Cpanel was included.
    So would like to keep having Cpanel till our accounts expire.
    We do not know if we will continue with you or not, but we would like to keep having what we paid for when we bought our hosting for the remaining of our subscription.
    Is this possible?

    • Reply August 2, 2019 / 02:12 Reneta TsankovaSiteGround Team

      Indeed you are right. But if your service provider does not enhance those features for a few years, you are most likely to go to a new one because they will have a better package. The good thing about solid hosts like SiteGround is that they innovate, upgrade and keep moving. Over the years we have been constantly improving services and tools and that includes the account management software that we provide to our customers. Sometimes the changes we wish to introduce are not to the liking of all our clients, but we hope you understand that we will never put you through any hassle and stress, unless we believe it will bring more benefits than losses for you.

      We're switching to Site Tools completely over the course of a few months, so there won't be an option to keep using cPanel until the expiration date of your account. However, there is sufficient time for us to prepare you for that switch and for you to make an educated decision whether or not you wish to stay with us using Site Tools. Did you take a look at the demo and is there anything that you miss? You could share specific details how you currently use cPanel – which tools you prefer and for what purposes so we can explain how you can do that in Site Tools.

      • August 5, 2019 / 03:59 ZaffySiteGround Team

        Dear Reneta,
        thanks for your reply.

        First of all I have to tell you I am aware of the issues the new Cpanel company owner has caused and the huge increase of the cost since they recently announced their new pricing policy. Same company owning both Cpanel and Plesk.. and monopoly was never good for the competition.
        So I understand why you decided to create and use your own control panel.
        It is a bold move and probably a necessary one.

        But allow me to say, I do not think you sell it right.
        You should be more open and explain to your clients exactly what is going on.

        Because here is the thing, this move of yours will cost your clientele money, maybe less than keep paying absurb prices to cpanel, but still me and my clients we will have to spend extra time and money to get adjusted to your new system.
        I will have to train my people and the clients to the new control panel. And that is the good case scenario, because there is the "let's move to another hosting" one that will cost even more.

        And I am afraid to say, none of my clients so far has been impressed by your new Control Panel, to the point of accepting it. "Why to use this instead of cpanel? It is not worth the trouble" is a question I have listened way too many times the last few days.

        Of course I inform them about the whole Cpanel ownership issue and the pricing spiking etc etc. So at least they know why they have to do it and pay for it.
        Maybe you should do the same with your clients as well?
        Because for Shared Hosting there are still plenty of cheap alternatives out there, still with cpanel on.
        And you will lose clients that will go to other companies only to soon see their hosting pricing spike in the near future.

      • August 8, 2019 / 04:04 Reneta TsankovaSiteGround Team

        Zaffy,

        I apologize for the delay, I somehow overlooked your comment yesterday.

        Regarding cPanel, I wish we were so farsighted to see in the future, but it was just a lucky coincidence for us. When we started reworking the interfaces, we didn’t know there would be such changes in their pricing. That is why I prefer not to use the cPanel pricing as an argument in favor of the change – it is simply not true.

        I am sorry to hear that your clients are not impressed with the new interfaces. If they perceive our service as just another cheap, expendable hosting, then of course, they will only see trouble in this interface switch. But if you and your clients believe that SiteGround aims to offer something much above the average service on the market at a reasonable price, which I assure you is what we do, then maybe staying with us is the less pricey decision.

  14. Reply August 1, 2019 / 09:33 CodySiteGround Team

    Something came up recently that was annoying with the new interface. I had a new client sign up with hosting two days ago. They used their existing domain name when signing up. With Cpanel this is no issue as I could still use the cpanel name to go to their website and start building without pointing their existing DNS record to Siteground until it was ready. But I found without CPanel there is no longer an ability to access the server URL at all. Huge bummer.

    No matter I thought, I would create a website on a temporary domain name you guys now offer in the interface and then simply switch out the domain name to the real domain name when I point the A Record to Siteground. I was told by your support team that i could not do this and that you guys 'need to be involved to transition the temporary domain website I am building to the live domain'. Why? That is a big limitation as I don't want to have to work with support to take a website live? Is there something I'm missing here as this is a very common thing I'll need to do each time I have a client use you guys for hosting.

    • Reply August 2, 2019 / 00:13 Hristo PandjarovSiteGround Team

      Using the temporary server URL is generally bad practice. If you're switching domains in the app configuration using the temporary domain is much better option. As for your second comment - you're absolutelly right. It's inconvenient to have to post a ticket about it. That's why we've added this functionality to the Client Area and you will be able to change the site's domain with a few clicks. The tool has passed QA so I believe it will be available next week.

      • August 2, 2019 / 08:10 Cody SharpSiteGround Team

        Thanks for the reply Hristo. I'm glad to hear you guys have something in the works that will make this process more seamless. And for the server URL, most times I'm only doing it for an hour or so as I build out all of our websites on a different SGround account and move things over using All in One WP Migration and then change the A Record for their domain once finished. Anyway, glad to hear that it will be even simpler soon.

  15. Reply August 1, 2019 / 12:49 FrankSiteGround Team

    I guess the new interface is build on top of CPanel? Or have you made a complete inhouse alternative?

    • Reply August 1, 2019 / 23:56 Hristo PandjarovSiteGround Team

      No, it is completely different software built by us. Check out the blog post for more details!

  16. Reply August 1, 2019 / 15:15 Jorge Armando Candia LolaSiteGround Team

    En hora buena, por los cambios.

    Mi consulta, es referente al soporte.

    - Cuento con un servidor personal y administro el de la empresa . Ambos con ustedes.
    Mi consulta es sobre el Soporte Técnico.

    Extraño el Chat de Soporte, que uso actualmente en otros servidores.
    Con ustedes, las pocas veces que tengo un percance el tema de mandar ticket y esperar una ayuda o respuesta es tedioso.

    Es algo que me gustaría que mejoren. - Un Chat de Soporte online

    Saludos.
    *Si cuentan con chat de soporte, en el tiempo que estoy no lo ubico o no se donde este.

    • Reply August 5, 2019 / 08:27 Wilkins MoralesSiteGround Team

      Hola Jorge,

      Efectivamente, disponemos de chat en vivo las 24 horas a través del area de usuario. Puedes acceder al chat desde la pestaña Support, en la parte inferior en la sección "Request assistance from our team", pulsa en "here" para mostrar la lista de temas en los que podemos ayudarte. Aquí solo tendrás que seleccionar una de las opciones y el sistema te proporcionará la opción de iniciar un chat tras una pequeña descripción de la incidencia o consulta que deseas realizar.

      ¡Un saludo!

  17. Reply August 1, 2019 / 19:12 IVAN PJANOSiteGround Team

    To speed the truth as a customer of Cloud plan, which has near 100 cPanel accounts which i have all given to mine clients to login, I am bit afraid how this will work and how will mine clients react on this big change when they realize they are losing cPanel which has plenty of video tutorials over the web. Will we get some white-labeled tutorials so we can put on our site to help clients? Basically whats the point of white-labeling your panel when all clients will sooner or later realize we are using your custom panel. One question for the end, how will clients login to their white-labeled panel, will there be any custom url or not? Best regards Hristo and truly hope this will not disrupt mine business.

    • Reply August 2, 2019 / 01:55 Reneta TsankovaSiteGround Team

      Your clients will notice that they do not log in cPanel anymore, but they won’t have any idea who’s behind your new interfaces as they are quite generic and make no reference to SiteGround. The new login link is brand-less and quite generic as well.

      In Site Tools there is a Help module (top right, in the header) with pinned articles, which is available on every page. All articles in this module are white-label – they don’t mention SiteGround, but explain how to work with the tools on the page without reference whose the service provider. If you have any specific content format that might be helpful, please share and we’ll try to deliver in the next months before the switch of your accounts.

  18. Reply August 1, 2019 / 23:34 Kelly GraceSiteGround Team

    You had me at,
    "We know that what our customers actually need is to build and manage a site, not to play around with hosting, and we’ve designed our interfaces with this in mind."

    As a non-developer I'm excited for anything that makes the UX streamlined, intuitive and less stressful. Sounds like you Apple-fied The Client Area resulting in a sleeker, sexier and more powerful offering. Can't wait to try it out. Thanks to the team for focusing on what the customer really needs. We love it when you do that!!!

  19. Reply August 2, 2019 / 06:17 MaAnnaSiteGround Team

    What about metrics like AWStats and meters to see bandwidth, CPU, Memory, and I/O usage? As someone who provides security and performance services I need those metrics to see what is actually hitting the site and to run down resource intensive plugins and bot hits. cPanel provided a way to see those things over longer periods of time so I could see the trends.

    Since SG has a hard ceiling on overages, we need a way to see the issue and then proof that it has been fixed.

    • Reply August 5, 2019 / 03:37 Reneta TsankovaSiteGround Team

      Indeed, when reworking our stats interfaces we wanted them to be more useful and friendly for the heavy users who are likely to exceed some of the account limits (CPU and executions being the most essential ones).

      In your Client area for every hosting account you will see web space used, number of inodes, CPU seconds used, and program executions. In cPanel we no longer provide I/O stats for shared accounts, so we weren't planning on offering that in Site Tools either.

      Awstats data is parsed in Site Tools > Statistics > Traffic with a new interface.

  20. Reply August 2, 2019 / 09:07 HarrietSiteGround Team

    The demo makes it look simpler and easier, but where are the AWStats and CPU, Memory, and I/O usage.

    And since the demo is a blank site, we can't see how most of the new features work because they are empty.

    Do you expect to add more features in the future? It would be nice to let your customers participate in a survey to see what we want in the new interface.

    • Reply August 5, 2019 / 03:17 Reneta TsankovaSiteGround Team

      In your Client area you will see your account stats such as web space used, number of inodes, program executions per day, and CPU seconds per day. Awstats data is available in the Site Tools > Stats for each site.

      Yes, we aim to add more features and we are most likely going to ask about that in our end-of-year survey, but you could also tell us which features you need here 🙂

  21. Reply August 2, 2019 / 09:11 LisaSiteGround Team

    Looks good. Will I be able to see my site stats in this interface?

    Like CPU, Memory, I/O usage and AWStats?

    • Reply August 5, 2019 / 03:13 Reneta TsankovaSiteGround Team

      In your Client area you will see your account stats such as web space used, number of inodes, program executions per day, and CPU seconds per day.

      Awstats data is available in the Site Tools > Stats for each site.

      Regarding I/O - have you been using the 1H tools in cPanel? We discontinued that tool in cPanel a few months ago so I am not sure how you access that data.

      • August 5, 2019 / 04:14 LisaSiteGround Team

        I would like it back! Any plans to put that tool back into this new interface? If not, how else can I get that data?

      • August 5, 2019 / 09:28 Hristo PandjarovSiteGround Team

        Hello Lisa,

        As Reneta pointed out the I/O stats tool was discontinued some time ago. We would love to discuss adding such information but I want to be sure we’re on the same page here because that info wasn’t particularly useful or vastly used to be honest. Could you elaborate on the exact information you need?

  22. Reply August 2, 2019 / 10:20 Colin AnthonySiteGround Team

    We have a GoGeeK account and use the SIteground Service to host all of our Joomla sites

    I assume that all of the Joomla tools and Joomla related items in cPanel will be present in the new UI by September?

    • Reply August 5, 2019 / 04:04 Reneta TsankovaSiteGround Team

      Colin, in full honesty, we have been talking for a while about removing the Joomla tools from cPanel (and not provide them in Site Tools either). We are seeing a solid drop in their overall usage and as you can imagine maintenance of these tools takes its toll. We don't have a date when to discontinue them, as we were discussing if we can provide alternatives to users, but we'll surely update you once we have a solid action plan.

      • August 11, 2019 / 11:03 Mike SchmidtSiteGround Team

        I am a Joomla site developer and host Joomla sites on your platform, and have been doing so for over 5 years. I especially did so because of the CPanel integration. Now it looks like you are going to be phasing out support for Joomla in favor of WordPress. I would like to make a suggestion for SG consideration. Because there are a lot of us hosting customers who are 99% Joomla and 1% WordPress at this time, (occasionally we accommodate a WordPress customer if we can't convenience them to go with Joomla), why don't you consider allowing Joomla users to continue to utilize CPanel, (for a nominal add-on fee), rather than deciding NOT TO extend the functionality to your new Site Tools. I have been watching the slow decline of support for Joomla over the last year or so at SG in favor of WordPress, so I was almost expecting something like this to happen.

      • August 12, 2019 / 04:57 Reneta TsankovaSiteGround Team

        Hello Mike,

        What you call “phasing out” of the support for Joomla is partially correct way to put it - our core Joomla service and support are not affected in any way. We only aim to discontinue the maintenance of the peripheral tools we have added on top (such as staging). The decline in the number of Joomla clients leads to a decline in the usage of these tools, which regardless how little that usage is still require a heavy and ongoing maintenance.

        The decision regarding some of our Joomla tools is not associated to the switch to Site Tools and is not done in favor of WordPress or any other CMS either. It naturally follows the life cycle of Joomla itself. As I said we see a drop in the number of Joomla users on our platform, which corresponds to the drop in Joomla searches and overall interest in the software. The reason the two somehow coincided is because when we were evaluating the list of tools we needed to deliver in Site Tools, we have seen the stats with the usage of the Joomla tools and we realized it looked really bad.

        Site Tools on the other hand is a stepping stones for the development of our service in the future and keeping cPanel is not an option.

      • August 11, 2019 / 11:05 Mike SchmidtSiteGround Team

        Reneta,

        In your above description you have this statement under the section entitled "Easier Site Creation And Onboarding Process"

        "A significant portion of our clients are single-site users. They are small business owners, growing ecommerce shops, professionals, or bloggers. Their need for easier and faster onboarding has been one of the top priorities when reworking our interfaces. We have re-imagined the site setup process to be more intuitive so you can get your site up and running fast, whether you’re installing WordPress, Joomla, Magento or another app or migrating an existing project."

        You included Joomla here... Is it going to be covered ?

      • August 12, 2019 / 05:00 Reneta TsankovaSiteGround Team

        Yes, the easy onboarding process is available to Joomla users as well.

  23. Reply August 2, 2019 / 11:20 Joan MargauSiteGround Team

    This looks like a great interface change and will make things easier. One question; will I be able still access my websites from inside SiteGround I'm used to accessing websites from inside SiteGround > My Accounts > Go to Admin Panel. I'm on a GrowBig account.

    Suggestion: add to the demo video an example of what we're currently using before the update to how it translates so we can see it before we implement Activate Demo. Nothing is worse than not being able to access a website when you need to asap.

    I also manage client websites and they of course have access to their SiteGround Account. When I direct them to this Demo Video they will be 'lost.'

    • Reply August 5, 2019 / 02:01 Reneta TsankovaSiteGround Team

      From your SiteGround account (Client area), you will still see a list of all your hosting plans (menu item: Services > Hosting) and another list of all your sites (menu item: Websites). From the Websites’ list you will be able to access the Site Tools of each site.

      So if you have 3 sites in your current GrowBig account for example, all the three will be listed in the Website list and each will have a link to its Site Tools. From the Site Tools panel, you can also quickly switch among the 3 (there is a drop down in the header). Your GrowBig account will be listed in the Services list and you can manage its renewal, cancellation, account stats, etc. from there.

      Thank you for the suggestion regarding the video! We do aim to provide a video for existing clients highlighting the main differences before and after switch.

  24. Reply August 2, 2019 / 21:06 PhaedrusSiteGround Team

    How will awstats be implemented in the new system?

    • Reply August 5, 2019 / 03:06 Reneta TsankovaSiteGround Team

      We use Awstats as a data parser and will provide the same information available in it only with a new interface - traffic stats, split by audiences, sources, behaviour, technology and more.

  25. Reply August 3, 2019 / 10:33 ictSiteGround Team

    Simple question.

    Will it have all cPanel features only presented in a different way?

    if not, I hope you are not planing to "force" this to all your customers.

    • Reply August 5, 2019 / 01:49 Reneta TsankovaSiteGround Team

      Yes and no. There will be no addons and we won't use Softaculous any more so there's the NO part. Script installation is automated through Softaculous Remote, but through our own interfaces and all addons will be converted into independent sites with their own Site Tools. We aimed to provide a solution for everything else in a certain shape or form – file management, email service, MySQL and Postgre, FTP, cron jobs, stats, etc. In case we missed something important, we'll certainly add it. Anything specific that you are worried about? If you activate the demo, you will be able to see what exactly is available.

      • August 6, 2019 / 18:36 Heather WoodSiteGround Team

        What about all the tools that have been installed WITH softaculous? For instance Invoice Ninja? Our software that we have been using won't be affected will they? A lot of us use backend intranet software and more beyond just hosting 'websites'.

      • August 7, 2019 / 01:24 Reneta TsankovaSiteGround Team

        Any software that you have already installed on your accounts will keep working without any problems 🙂

  26. Reply August 3, 2019 / 11:48 DannySiteGround Team

    Hey Guys!

    I checked out the demo for the new layout and I love it. You did an incredible job!

    I'd like to make some content/tutorials on the new dashboard. Do you know when it will actually be live?

    I'm ready to make the transition any time 🙂

    • Reply August 5, 2019 / 01:45 Reneta TsankovaSiteGround Team

      We are very happy that you like it 🙂 We aim to start switching clients to the new interfaces in September, but that switch will be rolling over a few months until we convert everyone. Once we have a schedule, we'll start contacting you to announce the switch dates.

  27. Reply August 3, 2019 / 23:40 SakthiSiteGround Team

    I would like to opt-in my account for this transition. I really like the interface.
    Is it possible to make a transition for my account prior to others.

    I'm not saying c-panel is bad. c-panel is good for everyone.

    But with this new interface, I can able to manage individuals sites with their own SIte-tools. and also can able to provide access to my client or developer to that single website alone. (which is great).

    I really needed these new features, which are all lacked in shared web hosting so far.
    This is a great initiative by Siteground Team. This is why, when It comes to WordPress (I prefer siteground rather than any other hosting company) .

    • Reply August 5, 2019 / 01:40 Reneta TsankovaSiteGround Team

      Very happy to see that you find the new features useful ☺ I wish we could offer the option to switch you sooner, but we are currently testing the automated scripts that will do the job and can’t make any promises yet. We’ll keep you posted though!

  28. Reply August 4, 2019 / 02:24 RichardSiteGround Team

    cPanel/WHM is out-dated and too old skool for me. Glad to see this transition!

  29. Reply August 4, 2019 / 06:08 JimSiteGround Team

    1. It wasn't broken.
    2. We already have "site-level control".

    The current interface is exactly what I look for and expect in a hosting account - it's what I chose.

  30. Reply August 4, 2019 / 14:37 TakiSiteGround Team

    Great news. Look good

    Thank you guys

  31. Reply August 4, 2019 / 20:06 Nyssa The HobbitSiteGround Team

    I'm glad to see this! I've heard about cPanel increasing its prices and what that could do to hosting fees. I look forward to checking out the new Site Tools.

  32. Reply August 5, 2019 / 00:37 Ahmad WaliSiteGround Team

    It is more complicated, reaching support/live chat requires answering too many useless questions. There should be a choice to customers, if they need cPanel or new panel.

    cPanel is used by everyone and is the norm. For us, it is not very helpful where we have 300+ clients and recommending them to migrate to Siteground. What does it makes it better than cPanel? If it is too good, why other web hosting companies don't switch to their own systems?

    • Reply August 5, 2019 / 01:22 Reneta TsankovaSiteGround Team

      Writing your own client interfaces is not an easy task. Depending on the complexity of the processes they have to service, it may take a few months to a few years to produce such software. That is why many hosts choose to start their business using cPanel and as cPanel is a solid and functional software they stay with it over the years. Yet, there are many others who don’t use cPanel but develop their own solutions. Their reasons are the same as ours – better control over the platform and more flexibility to add new features.

      Every web host decides what kind of software will be available on their platform. We have taken the decision to discontinue using cPanel as we do not wish to conform with their framework any more. Our Site Tools are better serving the needs of our platform and it is easier and faster to navigate and complete tasks on our servers with them. Did you have the chance to activate the demo? If yes, is there anything that you consider to be “harder” or more complicated than you are used to? Your clients cannot be convinced that working with Site Tools will be easier for them, unless you are convinced in that. So let me know if there is anything specific that you are worried about, which we can walk you through and maybe simplify further?

      As to the support, you actually get access to the Help Center from every page of our interfaces so it should be quicker to get assistance. The rest of the flow has not been changed – when you type your question, we suggest quick answers and then we direct you to the best resolution channel based on your inquiry. It is the same as in the old User area, just doing it through a new interface.

    • Reply August 5, 2019 / 04:07 ZaffySiteGround Team

      Cpanel has been bought by a new company, the same owning Plesk. And they raised their prices to the sky. This is what monopoly does.
      More hosting companies will follow Siteground's way if they want to survive. Cause the new Cpanel prices are absurd. So you will soon have 2 choices: pay much more money for cpanel, or use a custom control panel.

  33. Reply August 5, 2019 / 03:04 Colin AnthonySiteGround Team

    Hi

    I posted on Friday but my post has disappeared?

    I asked what the schedule was for "Joomla" based customers.

    We are a GoGeek customer and I notice that there are no tools for Joomla on the demo. It is bias towards WordPress.

    Can you confirm that all the existing Joomla tools and functionality that we purchased will be present by the time the switch over occurs?

    • Reply August 6, 2019 / 05:56 Reneta TsankovaSiteGround Team

      Hi Colin, your comment is published and I answered it yesterday. Unfortunately, with not so good news for Joomla users. Please refer to my previous reply.

  34. Reply August 5, 2019 / 07:56 RichardSiteGround Team

    How will this affect reseller accounts? I notice that at the moment you’re not presently able to sign up for a reseller account - any updates on when this will be live again as I know a couple of colleagues who are interested in signing up?

    • Reply August 6, 2019 / 08:50 Reneta TsankovaSiteGround Team

      At the moment clients interested in reselling our services could consider our GoGeek plan (or cloud servers) where they can create multiple sites, add users to sites, and offer white-label hosting service. We are not sure yet for how long the signups will be suspended.

      • August 6, 2019 / 18:39 HeatherSiteGround Team

        What about our credits we already purchased with reseller accounts? Will we get refunds on those? How will I know when client's account is expiring and he needs to pay me for hosting?

      • August 7, 2019 / 01:06 Reneta TsankovaSiteGround Team

        Existing resellers with outstanding credits will keep using them as until now, you shouldn’t worry about that. Again for existing resellers you will know when your accounts expire – same way as until now.

        My previous reply regarding the reseller program referred to new reseller signups only. And yes, with GoGeek or cloud plans you won’t know when your site expires, but we’ll display a creation date of the site. Expiration date will depend on your billing model. It’s just a different reselling model that we would like to test through new clients only.

  35. Reply August 5, 2019 / 09:56 Antonio BWSiteGround Team

    What about the cPanel Transfer tool?, will be compatible with the proprietary software of siteground? What happens if I need to move out from siteground to another Hosting Company with cPanel, the transfer will work?

    • Reply August 6, 2019 / 02:07 Reneta TsankovaSiteGround Team

      We have not placed any limitations on transfers away from SiteGround, but there is no tool that could convert your SiteGround account into cPanel-compatible account. You need to back up all your sites and export them as stand alone accounts. We aim to write automations for that, but I cannot guarantee that they will be available any time soon for our clients to use.

  36. Reply August 5, 2019 / 10:02 J. A. StubbsSiteGround Team

    When I try to access my cpanel, Siteground's link hangs; and does not respond. How do I reach cpanel until you install your new system?

    • Reply August 6, 2019 / 00:37 Hristo PandjarovSiteGround Team

      Please, open a ticket in your Help Desk, my collegues from the support team will check your case and help you out!

  37. Reply August 5, 2019 / 11:19 Zach SSiteGround Team

    Let me first say, I appreciate the hard work on the new system, it seems much faster, based on React. And obviously looks worlds better.

    However, as developers, we suggest this platform to hundreds of clients and use it daily so we have some expectations and a very specific functional workflow, which is why we love Siteground. We were able to test, stage, and launch apps quickly. Everyone knows CPanel, we always knew what we were getting.

    You mentioned that features wouldn't be removed, just changed or moved, which is great if that were completely true. However, in practice, there are some things that have been removed or at least aren't working right now, I'll report them here if it helps:

    - Cannot generate a free SSL certificate for a sub-domain, if the top level domain is not pointed to the server yet. Which is common practice when we are prepping and testing site before a server move or launch. (I'm aware we could use your temporary domain feature but there are tech reasons why we don't and I can explain if you email me)
    - Can't use the 'Database Wizard' which creates the database, user, password all in one step for MySQL. This isn't a big deal, more of an annoyance.
    - Cannot change the name of the database any longer. I know you can add a label, but the actual name is auto-generated and can't be customized from what I can see. We have use cases where this is needed or at least will cause a big hassle if we can't.
    - I thought there was an Email Deliverability function previously, but maybe I am wrong about that one. It was to punch in an email and get a report of whether the server has received emails with that address and the status (delivered locally, failed, etc)

    That's all for now, solid work overall.

    • Reply August 6, 2019 / 05:54 Reneta TsankovaSiteGround Team

      Thanks for the feedback ☺

      Regarding the Let’s Encrypt SSL for sub-domains you are right and we are working on it - very soon you will be able to install it on subdomains where the primary domain’s NS are not yet moved.

      Regarding the database creation and the wizard – we aimed to shorten the process to the absolute minimum (click and create without any input). We even cut the password input field as a way to further speed up the creation with the added benefit of increasing the overall password strength level. Also, instead of guiding you through steps, on the success screen we feature the recommended next step.

      Database names are auto-generated to avoid system conflicts – the name being the unique identifier of the database. Can you tell us a bit more about the case where you need to change the database names so we can think of a solution?

      I assume you talk about a tool called “Track delivery” in cPanel. In our cPanel we have never shown that tool (I think it’s a relatively new addition) and we don’t have it in the roadmap for Site Tools. What we have is enabled Delivery Status Notifications, which means that you can set your mail client to return messages if the email has been read by the recipient. Many mail clients have that and could be a healthy alternative.

      • August 6, 2019 / 18:43 HeatherSiteGround Team

        I personally change the database naming convention table all the time. I notice the auto installer use wp prefixes for creating databases (for wordpress) which I believe to be a security risk because it's the common generic one used. I change that prefix to something else to help with security hardening.

      • August 7, 2019 / 00:43 Reneta TsankovaSiteGround Team

        I checked with the tech team regarding the table prefix - they will make it random. Thanks 🙂

      • August 10, 2019 / 11:13 Zach SSiteGround Team

        Appreciate the reply, and look forward to the SSL issuance improvement, that honestly was the biggest thing holding us back in our normal workflow. I would really say this is a priority as we've had to contact your chat/support probably 4 or 5 times now in the last week to install SSL certificates, so it's going to be wasting everyone's time. They've been installing sslforfree.com on our sites, which doesn't auto renew and we'd have to manually renew every 3 months. Times this by hundreds of websites and you can see our problem. Something that took 0 minutes before now takes 15 - 20 minutes per website.

        RE: Database Names - The use case where we had this is in applications that we've built locally that use the database name in the code, custom apps. We can predict what the database name will be on cpanel (username_ourname) when we push the files live so it is nice to be able to 'set it and forget it'. Not a huge deal, it's a rare case.

        RE: Email Delivery - You're probably right, I see this on some cpanels, but maybe you didn't have it before either. It's a cool feature that we would use, so I'll throw my vote in for that.

      • August 13, 2019 / 05:02 Hristo PandjarovSiteGround Team

        Just to clarify, the Let's Encrypt implementation has always been a tool, built by us. However, we took the chance to rework it when we launched Site Tools and the new Client Area, thus the delay. I think we're right now the biggest Let's Encrypt certificate issuer in the world and as such we're very close to a number of rate limits they have in place. In order to avoid such problems in the future we had to come up with a pretty complex system behind the scenes which unfortunately we couldn't finish before the launch. However, it will be available very soon and hopefully all those issues will become thing of the past.

        Thanks for your other recommendations too, we will most definitely look into that tool and include it in our email service improvement roadmap if it can fit the overall picture naturally. As for database name, at this point we prefer not to allow custom naming in an effort to improve the security level of our customers accounts. Unfortunately, it comes with a bit of an inconvenience in cases like the one you've mentioned.

  38. Reply August 5, 2019 / 12:43 StefSiteGround Team

    Hi SG Team, your amazing job looks to give a really good new interface. I have 2 questions about it :
    - You mentionned Let's Encrypt managment but I did not find anything about that in the ddemo, did I miss something ?
    - Cpanel, Softaculous (that I am really not a user) weighs a big weight on each new hosting I'm crating. Will this new interface be a little lighter ?

    • Reply August 6, 2019 / 01:34 Reneta TsankovaSiteGround Team

      You can find the Let’s Encrypt SSLs in Site Tools > Security > SSL Manager and from there you choose the domain and type of SSL you wish to install (Let’s Encrypt Standard and Wildcard being the first 2 options in the drop down).

      We will no longer use Softaculous, but we have an Applications manager interface (powered by Softaculous Remote in the backend) from where you can install automatically applications (and log into their admin panels or delete them). You can find it in Site Tools > Site section > App Manager. We surely tried to make it simpler and we'll appreciate any feedback once you get to try it 🙂

  39. Reply August 5, 2019 / 18:17 DamianSiteGround Team

    Upon first look it looks like a very wordpress focussed move. Will Joomla be just as supported?

    • Reply August 6, 2019 / 01:09 Reneta TsankovaSiteGround Team

      Hello Damian. When redesigning the interfaces we weren’t aiming to make them WordPress-specific, but CMS-agnostic and generic enough for even inexperienced users who are not sure what kind of software they want to use to be able to get onboard easily. That being said, given that the majority of our clients at the moment are WP users, there are some special conveniences that we have provisioned for them (mostly shortcuts to WordPress tools from the Client area and Site Tools). All other CMS-s are supported the same way as before. You can easily choose to install your preferred CMS upon site creation or from the App manager in Site Tools and then manage it from the App manager.

      For Joomla specifically there are changes indeed. However, these changes are not associated with the new Site Tools, but rather with the overall Joomla usage drop we see over the last years. We plan on discontinuing the staging and auto-update tools from cPanel (and Site Tools accordingly) as they are heavy to be maintained, but we are still discussing if we could provide any alternative solutions. We'll keep you posted once we have a solid action plan.

      • August 9, 2019 / 15:01 Sam AdamsSiteGround Team

        I use the Joomla tools 'staging' feature extensively. Reneta stated it will be discontinued and a replacement is only in the discussion stage. Please take this vote/request to make it easy and quick (1-click!) to replicate a site for testing purposes. This would seem to be CMS-agnostic, as said elsewhere, and not tied to Joomla.

      • August 12, 2019 / 06:02 Reneta TsankovaSiteGround Team

        That would be my dream as a product person :), but we have discussed that internally before and the bottom line of such conversations is that we would create a very raw product that would not do much good to anyone. Unfortunately, even though CMS’s seem to have a lot of similarities they also have inconvenient differences that make it difficult to create a homogenous flow for all of them. Creating a staging solution (where in some cases the application needs to be reconfigured) is very challenging because different CMS apps have specific set of configurations that must be taken into consideration when building a staging tool like ours. I have not given up on the idea though and we'll surely keep thinking about it.

  40. Reply August 5, 2019 / 19:36 JimSiteGround Team

    I've checked out the demo.

    It seems that you're trying hard to make this new thing as easy and as useful as cPanel, but you're not there yet.

    You have a way to go before it's as user friendly as what we already have, which makes me wonder why you feel a need to reinvent the wheel.

    Having to switch between sites - especially when using File Manager - is a real step backwards in my estimation.

    The best praise I can give after checking out the demo is this:

    It's not awful.
    It's not cPanel, but it's not awful.

    I've been happy with Siteground since switching over a couple of years ago, but I am very disappointed with this move - it feels like something EIG would do.

    • Reply August 6, 2019 / 02:16 Hristo PandjarovSiteGround Team

      Hey Jim,

      Thanks for your feedback, it’s really appreciated!

      When we started rebuilding our product and interfaces, we had and still have to balance between what the technology dictates, following the principles of human interaction and what goals our customers are after. I understand that you like cPanel’s interface and the way it’s organised - people prefer to follow established routines and patterns in the way we interact with products. For example I can’t stand the fact that in my wife’s Mini Cooper air ducts turn clockwise to open and counter-clockwise to close. We wanted to make it better for people who manage more than one website and still keep it easy with those with only one installation. Yes, it is easier to access File Manager once and click around all your addons but the new interface has its advantages because:

      1. You have separate Site Tools for each site. If you want to hand over ownership to someone or even ask for help from a dev, you can just give them access to that particular site and not to all of your data within that account.
      2. You don’t have to worry about document root folders anymore. If you use the top left dropdown while on the File Manager page, you will be redirected to the same page for your other installation. That might be easier than finding where did you set that particular addon domain. I have 17 domains on my GoGeek, trust me when I tell you I understand what you’re saying.

      Lastly, I can argue that that’s quite the opposite of what a company driven by its shareholders would do! We’re doing an innovation and building a completely new product in the name of better performance and user experience. Just give it some time, I am sure after a week you won’t even think about switching back to the old interfaces, tools and the way data is structured 🙂

  41. Reply August 6, 2019 / 04:47 Sean HSiteGround Team

    Looks very interesting! Bring it on 🙂 I've been shopping around for a VPS for the prime reason of being able to manage the files, websites, emails etc separately, and not in the same tree. I am no longer shopping, I think I'll be staying put in my GoGeek.

    I know how certain changes can make people nervous, especially ones this big, it's human nature, as we are creatures of habit. With that said, I don't think SG took this decision lightly, having invested what I'm sure is a monumental amount of time and money in this. It also seems the virtual doors are open, in that they are listening to their clients.

    Now I have a few random questions:

    Will you continue to offer WHM/cPanel on cloud servers? For those who still need/want it.

    I have the habit of logging into cPanel by adding port :2083 to the end of my primary domain. Can I keep doing that? What about :2096?

    • Reply August 8, 2019 / 00:52 Hristo PandjarovSiteGround Team

      Hey Sean,

      When we started working on this huge project, we didn’t want only to redesign an interface but actually provide our customers with a faster, safer and generally better workflow. A lot of people are using addons and despite the fact that we’ve done huge amount of custom work to isolate different accounts from one another, there’s nothing we could do for addons simply beacause of the way they are structured. By going site-centric we eliminate two problems - the inability ot easily grant full access to a single website under an account to another person and the shared environment between all addons.

      To answer your questions directly, we will discontinue cPanel/WHM for all our products and migrate everyone to Site Tools. However, we’re currently working in functionality to configure the accounts you can create under your cloud servers. We won’t switch our cloud accounts to Site Tools until that task is completed and fully functional but I can assure you it won’t be long. As to your other question, at this point there's no such shortcut but we're brainstorming if it would be possible to come up with one while keeping a single auth for all your sites 🙂

  42. Reply August 6, 2019 / 04:50 JimSiteGround Team

    Thanks for that reply, Hristo; but I disagree.

    What you guys seem to be touting as a major improvement - "separate site tools" - seems more of an impediment to efficiency to me. A couple of days ago, I created an add-on, installed WordPress, SSL, created an email account, added a forwarder and a CNAME; all in the span of about 3 or 4 minutes. Efficiency and ease of use isn't an issue with cPanel, just in my opinion.

    I can't give this departure from what I bought and signed up for much time to "grow on me" - my yearly hosting fees are due in just under a month so I have to decide very quickly if I'm going to live with your not too successful attempt to improve upon cPanel.

    Like I said earlier, it's not awful; but it's not cPanel.

    I don't know yet what functionalities will be missing as you guys aren't addressing those questions directly.

    If you're going to reinvent the wheel, you should probably at least keep it round in shape because merely making it an oval (or a square) is not an improvement even if some people say that it is.

    Sorry to dismiss your hard work and good intentions - but you guys are trying to fix that which isn't broken from my perspective.

    • Reply August 7, 2019 / 03:35 Hristo PandjarovSiteGround Team

      I am fully aware that we are in the “hypothetical” field – we announce a change and we give you a demo to try, but you are not actually working with the new tools so you can be reassured that you’ll get what you need in the new interfaces. I also understand that from where you stand some of the advantages of the new Site Tools are not visible – they are long-term opportunities without immediate positive impact on your workflow.

      When I say you won’t miss anything, I mean that in Site Tools there is a way to do all the things you have been doing with cPanel so far, but in a different way. That being said, there is always a corner use case that may hit the rock, but we ask you to give us that corner case (tell us about it) so we can be specific and say “you can do it that way” or “you can’t do that at all” or “we’ll make it work, but it’s not working at the moment”. One of the two main reasons we announced the change more than a month before the actual switch for existing clients was that we actually want to hear from you about “missing” tools and have the time to deliver them before we switch you. (The other reason being to give you a fair notice it’s happening.)

      Let me know if there is anything else we can do to help you in your decision-making process. I am available to answer any question and maybe show you how to do specific things that you need. I do hope you will renew and continue using our services 🙂

  43. Reply August 6, 2019 / 14:49 BernardSiteGround Team

    Hello,
    I tried the demo of the new dashboard. It looks nice but what is the future of cPanel's "WordPress ToolKit"?

    In the demo, I can't find some tools that are very useful like "Secure Admin Panel" to make the administration panel accessible only from selected predefined IP addresses (don't want to manually edit .htaccess to do so) or "Fix Permissions" ?

    These tools are really handy, hope they will be included is the new dashboard as well.

    Thanks to confirm...

    • Reply August 7, 2019 / 02:50 Hristo PandjarovSiteGround Team

      We have kept all the functionality that you had in the WordPress Toolkit but moved things around so they are accessible in a more natural way.

      You can Reset Admin Password, Secure Admin Panel, Fix Permissions, Move Application and Delete Application (former Toolkit actions) directly from the Site Tools -> WordPress -> Install & Manage page. If you want to install and enforce an SSL certificate, you can do it from Site Tools -> Security -> SSL Manager. As to restricting your site to specific IPs, you can do it from Site Tools -> Security -> Protected URLs.

      Since we’re moving from account to site-centric management, changing the URL of your WordPress application is now part of the primary domain change functionality in your Client Area. We will make this tool available within a week!

  44. Reply August 6, 2019 / 15:58 Suanlian TangpuaSiteGround Team

    I have tested the demo today and this is my review and suggestion...

    1. Very clean and minimal design - I Loved it!

    2. I like the Monthly Statistics very much.

    3. I wish, there will be a breadcrumb / small icon saying "one step back" it is difficult to navigate backward, the only option is to click the browser back button.

    4. The button which said "Add" under extras made me nervous to click through. It looks like I am adding directly without knowing the details. But when you click, it shows the details of the products with another final add button. If the first excerpt button could be "Details" or "know more" I think it would not be confusing.

    5. How to go to PhpMyAdmin?

    6. Where to change the PHP version?

    7. I wish everything could be there on the dashboard first-page.

    8. How to create an FTP account?

    *I am afraid we will miss out something which is important 🙁

    • Reply August 7, 2019 / 01:59 Hristo PandjarovSiteGround Team

      Thanks for the feedback, it’s really appreciated! Now that we’ve launched the product, we will do our best to improve it and reach the best possible user experience we can. Let me address your questions one by one so I don’t miss anything.

      3. I wish, there will be a breadcrumb / small icon saying “one step back” it is difficult to navigate backward, the only option is to click the browser back button.

      Every tool is directly accessible from the left column. In addition to that, we don’t have “main” pages for Site, Security, Speed and the rest of the top level items so a breadcrumb won’t be particularly useful. We will look into it further for the new Client Area.

      4. The button which said “Add” under extras made me nervous to click through. It looks like I am adding directly without knowing the details. But when you click, it shows the details of the products with another final add button. If the first excerpt button could be “Details” or “know more” I think it would not be confusing.

      I will pass that on to our UX team and our project managers for review. Probably, a better wording is possible here.

      5. How to go to PhpMyAdmin?

      From Site Tools you can navigate to: Site -> MySQL -> phpMyAdmin

      6. Where to change the PHP version?

      From Site Tools you can navigate to: Devs -> PHP Manager -> PHP Version

      7. I wish everything could be there on the dashboard first-page.

      In Site Tools you can use the Pinned Tools functionality and actually do that. In the Client area we have thought about it, but it’s a bit different as we have too much incoherent data that needs to be structured. We’ll definitely keep working on the dashboard though and we’ll take your feedback into account. Thanks!

      8. How to create an FTP account?

      From Site Tools you can navigate to: Site -> FTP Accounts

      One more thing that’s a bit of a “hidden gem” in the Site Tools - Tool Finder (Ctrl +K)! It’s great, use the shortcut, type ftp or mysql and you will get all the relevant tools!

      • August 7, 2019 / 15:05 Suanlian TangpuaSiteGround Team

        Hi Hristo,

        Oh! you are right I didn't see that menu on the left ;-). Why is it hidden there??!! ...your fault, not mine! 😀 😀

      • August 8, 2019 / 00:12 Hristo PandjarovSiteGround Team

        It always is! The menu shouldn't be hidden on desktop, what's your monitor resolution if I may ask?

      • August 8, 2019 / 11:23 Suanlian TangpuaSiteGround Team

        Not from a desktop but MacBook 13 inch. I think it will be fine on my desktop 24inch.

      • August 8, 2019 / 23:35 Hristo PandjarovSiteGround Team

        Thanks! We will look into it with our UX team 🙂

  45. Reply August 6, 2019 / 16:17 LisaSiteGround Team

    Where has the web chat disappeared to?? The support is slow and not clear any more. Please can you fix this!

    We are not getting the help that we have experienced in the past.

    • Reply August 7, 2019 / 03:12 Hristo PandjarovSiteGround Team

      I can assure you that our support team is handling chats and tickets fast than ever (looking at response stats) and the reason we moved things around was to make that response process better. Click on the question mark icon at the top right of the Client area or Site Tools. You will see some pinned articles which we selected to address the most common client inquiries on every page. If that information doesn’t solve your issue, you can click the link at the bottom of the help window Visit Help Center and then look for the Contact Us tab.

  46. Reply August 7, 2019 / 00:51 MichałSiteGround Team

    I'm a new customer, so the changes don't concern me much. However, I think switching current customers from September might be a little rushed. Like some people mentioned, some customers use SG to build and maintain websites for their customers. Even if all the features of cPanel can be found in the new interface, they will be "hidden" under different names and perhaps what once was in one place, will now be scattered across the panel. It'll be stressful for the customers.

    All that being said, I think that before the migration, there should a detailed guide on how to perform each action of each cPanel tool in the new interface. Otherwise SG might be risking losing their old and loyal customers.

    • Reply August 7, 2019 / 01:11 MichałSiteGround Team

      *there should a detailed guide

      PS, customers are afraid because that's a completely new interface with a lot of unknowns. I remember there's a rule about novelty: it's great but it needs to be familiar. If you change too much, people will panic. I believe SG is doing it for the best interest of everyone, but it's a huge step so take it slow and good luck.

    • Reply August 7, 2019 / 01:35 Reneta TsankovaSiteGround Team

      Thank you for your suggestion 🙂 We do realise that the biggest challenge in this change is managing the fear of the new. We have started working on guides to help our clients get used to the "new ways" and we'll keep adding new content based on feedback like yours and any suggestion we get during the next month or so.

  47. Reply August 7, 2019 / 06:06 shreeramSiteGround Team

    how to chat

    • Reply August 9, 2019 / 03:11 Hristo PandjarovSiteGround Team

      You can click on the question mark icon in the top right part of your page and then select View Help Center. From there, you can go to the Contact Us page and follow the instructions 🙂

  48. Reply August 7, 2019 / 12:28 PhaedrusSiteGround Team

    Will customers who contacted for cPanel be honorably refunded when cPanel is eliminated?

    • Reply August 8, 2019 / 03:33 Reneta TsankovaSiteGround Team

      Clients who wish to stop using our services and are eligible for a refund will be refunded according to our Terms of Service. However, these Terms do not provision refunds due to a change of software.

  49. Reply August 7, 2019 / 17:22 Steven AdgerSiteGround Team

    Will the cPanel API still be available to use after the transition?

    • Reply August 8, 2019 / 01:15 Hristo PandjarovSiteGround Team

      We’re completely discontinuing cPanel so its API will no longer be available. Could you share more info on how you were using it?

      • August 8, 2019 / 13:02 Steven AdgerSiteGround Team

        I have a script running on an offsite server with a dynamic ip which would use the API to update the A record of one of our subdomains.
        I can adapt the script to your interface with selenium if need be though.

      • August 9, 2019 / 01:31 Hristo PandjarovSiteGround Team

        Yes, it's possible but you need to adjust your script. Please, email me directly at hristo.p [at] siteground.com and I will provide you with the necessary instructions!

  50. Reply August 8, 2019 / 06:44 AlekseySiteGround Team

    I don't have a support tab in my user account. How can I contact support?

    • Reply August 9, 2019 / 03:10 Hristo PandjarovSiteGround Team

      You can click on the question mark icon in the top right part of your page and click on View Help Center. From there, you can go to the Contact Us tab, select the website you need help with, choose issue type and you will get in touch with our support team :slightly_smiling_face:

  51. Reply August 9, 2019 / 11:01 BenSiteGround Team

    Under the new Site Tools setup, you can currently only install a LetsEncrypt certificate if the domain uses SiteGround nameservers. That's a new development because you used to be able to install a LetsEncrypt certificate if the DNS A record pointed to the SiteGround IP address. For a number of reasons, I don't want to point some client nameservers to SiteGround just so I can install the LE cert.

    When existing cPanel accounts are migrated to Site Tools, will the existing LE certificates continue to autorenew if the A record points to the SiteGround IP address but the nameservers point elsewhere?

    Thanks

    • Reply August 12, 2019 / 08:09 Hristo PandjarovSiteGround Team

      You will be able to issue LE certificates for domains pointed via A records shortly. The task for the update is in QA stage now and I expect it later this week to be live. As for your second question - yes, certificates will be renewed automatically and you won’t have to reissue them manually. At that point, HTTP verification will be already fixed so I don’t expect any issues.

  52. Reply August 9, 2019 / 12:17 Steven AdgerSiteGround Team

    Will sub-accounts under my reseller account also change to this interface?

    • Reply August 12, 2019 / 08:09 Hristo PandjarovSiteGround Team

      Yes, we will migrate all accounts including ones issued with reseller credits to our new account management system. This said, they will receive a whitelabeled Site Tools login URL and interface.

  53. Reply August 9, 2019 / 14:45 DannySiteGround Team

    Hristo,
    We've been having our DePaul University students use SiteGround for about a decade now, telling them that their experience will expose them to what managing a web hosting account is like. We say that CPanel is the industry standard, so when you learn it, you can use SiteGround or most any other of the leading webhosting firms. They get a good customer service and uptime experience at SiteGround, so I imagine you guys convert a few of them into long term customers.

    I can't make this same pitch to them any more. It may be that all the other firms are building their own interfaces and there no longer will be a de facto industry standard. But I just lost my main selling point for getting reluctant students to jump through the (albeit minimal) hoops of setting up a web hosting account. You guys aren't making any money (at least not right away) from my students, so this isn't going to be any huge loss for you. It's more a loss for me (who has to go find a different host now) and for them (who probably will have to pay some cash up front.)

    That said, I can see why SiteGround is making this move. In many ways BlueHost, DreamHost, etc. are not your primary competition anymore. Your primary competition is WIX, SquareSpace, WordPress.com, etc. And the interface you guys have created will compete much better against those guys.

    Your change will be fine for my own personal hosting--I know CPanel, but can easily adapt to this new interface--and once I know it well, it will be fine for my own needs. Maybe even better.

  54. Reply August 9, 2019 / 18:00 BryceSiteGround Team

    Will the transition handle Wordfence installs ok? I know I have auto_prepend_file set in the PHP variables in order to enable the Wordfence firewall. Unfortunately I haven't figured out how to enable this firewall on the addons sites yet (I think it is because they are in subdirectories of the main site, and this confuses Wordfence)?

    Will the addon sites be moved into their own separate stand-alone directories? It sounds like that would make running the Wordfence firewall on all sites much easier.

    I also have some .htaccess rules set up for my main site to rewrite WP permalinks. I assume these will still work after the transition?

    Thanks.

    • Reply August 12, 2019 / 08:09 Hristo PandjarovSiteGround Team

      Hey Bryce,

      Addons will receive their own Site Tools which will practically elliminate all the issues you’re having with installations in subfolders. Generally, the new setup is much better for WordPress sites. As to your other question, we will migrate .htaccess rules too so I don’t expect issues there.

  55. Reply August 11, 2019 / 11:45 Mike SchmidtSiteGround Team

    I just submitted 2 comments in reply to a couple of previous Joomla suggestions and both of my comments have been removed. Why ?

    • Reply August 12, 2019 / 05:01 Reneta TsankovaSiteGround Team

      The comments were not removed but needed "approval" to be seen publicly. We do that to make sure we don't miss to reply to any comments. I have replied to both of them.

  56. Reply August 12, 2019 / 09:43 DarleneSiteGround Team

    I can't begin to express my disappointment that your company has chosen to remove the joomla tools. I'm not thrilled with the changes in general but I'm sure one can get around the new interface to deal with the removal of cpanel and of course monopolies are not something that are good for anyone in that regard. But creating two issues at once is by far the most annoying of the changes.

    Also couldn't find Let's Encrypt in the demo, are we loosing the automated feature?

    • Reply August 13, 2019 / 04:39 Hristo PandjarovSiteGround Team

      You can find the Let's Encrypt tool under the Security tab in your Site Tools. You will be able to issue new certificates with a single click and we will renew existing ones automatically. In addition, during the migration we will move all issued certificates you have in your account, so you shouldn't worry about that either.

  57. Reply August 12, 2019 / 14:44 IanSiteGround Team

    The dashboard looks great. I like being able to develop on in my hosting area and them hand it of to theirs, although I would like more info on how this is done.

    One thing I would like to see changed is how the Site Scanner reports have SiteGround branding on them. I would like to brand my own reports and forward to the client. In fact, this has put me off doing this for more clients. I’m on the Go Geek plan but I’m thinking of using Manage WP for the site scans so I can use their reporting feature with my branding. I think this is missed opportunity for SiteGround and their clients.

    • Reply August 13, 2019 / 04:40 Hristo PandjarovSiteGround Team

      Thanks for the kind words and for bringing our attention to those mails. We will look into them with our project managers and see how to improve the reports so they are more useful 🙂

  58. Reply August 13, 2019 / 10:51 JoaoSiteGround Team

    Why is Siteground focusing and investing on user interface improve instead of real good customer care improvement and security measures to prevent hacking?

    Appears that the focus is totally wrong and you should be protecting your own clients instead of focusing on nice widgets.

    Once you have your hosted Siteground website stolen or hacked those nice widgets will not help anyone.

    • Reply August 14, 2019 / 01:45 Hristo PandjarovSiteGround Team

      Hey Joao,
      As mentioned in the blog post, interface improvements and redesign is just part of the work we’ve done. Actually, I believe that Site Tools will greatly improve the overall security of your sites. It provides much better account isolation and we’re introducing a lot of measures to protect you better. For example, since now there isn’t direct access to Site Tools, once you enable Two-facetor authentication in your profile, all sites under your accounts will be better protected by it. However, security is not a single action or improvement but a constant process and we can cover just our part of it, so you will still have to use strong passwords, enable two-factor authentication, update your applications and plugins and generally follow good security practices.

  59. Reply August 13, 2019 / 18:00 KylieSiteGround Team

    Any idea when this functionality will be available to Cloud hosting customers? I've just signed up with the intention of migrating 80 or so sites across from my current reseller web host. Wondering if I should wait until this new interface is available before doing all of that work.

    • Reply August 14, 2019 / 06:33 Reneta TsankovaSiteGround Team

      Hello Kyle,

      We can currently activate (upon request) cloud accounts in the new Client area, which will give you the opportunity to create unlimited sites on the cloud and assign collaborators and (white-label) clients to these sites, but we are not fully ready with the functionality that allows you to create resource packages on the cloud and a more detailed cloud stats (other than what we offer on shared plans). A safe bet to launch the needed functionality for cloud users and start activating cloud plans in the new interfaces should be some time in October.

      If you feel you can live without these features we can activate an account for you manually even now.

  60. Reply August 13, 2019 / 20:38 Chip BurrisSiteGround Team

    So, Will, there be better site copy and staging tools? Similar to what softaculous does? Currently, you only have the staging tool which of course does not do anywhere near enough.

    For example, I see no way of doing dev>staging>prod

    Often I also use a base WP installation create a staging on another domain then set the staging to be live.

    There is a ton of other features that are needed for just basic dev. You say you are trying to support the single-site users which are fine. If you don't have what we need can we get a refund if we paid in advance?

    • Reply August 16, 2019 / 06:07 Reneta TsankovaSiteGround Team

      Our top priority at the moment is to map the functionality that we have in the old interfaces in the new ones. The type of staging that you talk about (dev>staging>prod ) has never been offered as part of our services. At this point, our tool goes from staging to production (staging > prod). We are planning on providing a more sophisticated workflow for developers, but that will not happen in the next few months.

      To be honest, using Softaculous in such a way is a workaround itself and with the introduction of Site Tools and the way we're structuring our hosting environment, you won't be able to use it the way you have. That said, in Site Tools I can recommend you to do the following:
      1. Setup a base / template / framework website, name it the way you prefer.
      2. Create as many staging copies of it as you need for your new projects.
      3. Once the site is done, start a new website and use the SiteGround migrator to move your staging copy site for that particular customer to a new instance.
      That's again a workaround but I think it's still clean and easy option to accomplish your task.

  61. Reply August 15, 2019 / 08:10 julian paredesSiteGround Team

    Hi, I recently purchased a website and I was wondering if you can help me with the installation of a new template that I purchase at ThemeForest

  62. Reply August 15, 2019 / 12:45 LissaSiteGround Team

    The support documentation is out of date now, and I can't seem to find any information on how to view hidden files in the file manager. Are all hidden files now shown, or are there steps to do so? I can't figure it out.

    • Reply August 16, 2019 / 00:14 Hristo PandjarovSiteGround Team

      The new documentation is located at the new Help Center - https://my.siteground.com/support/kb. We maintain two sets of documentation because we haven't migrated all our customers to Site Tools yet. As to your question all dot files are now visible through the File Manager without further actions needed.

  63. Reply August 15, 2019 / 16:42 ReneSiteGround Team

    When are you going to completely drop Joomla. I would like a timeline so I can move all of my websites.

    • Reply August 16, 2019 / 00:47 Reneta TsankovaSiteGround Team

      We are not going to drop Joomla. The service will remain the same. We are simply considering what to do with tools that have very little usage such as the Joomla staging tool. Once we have a clear time frame for any change, we’ll send an email to all affected users. We cannot do so right now as we are in the process of discussing alternatives and there is no clear decision taken yet.

  64. Reply August 15, 2019 / 16:48 ReneSiteGround Team

    Disappointed with your company as I have been a long time supporter of SiteGround. Without Staging for Joomla your hosting is close to useless.

    Now I have to find another hosting provider. Please give a timeframe when the staging is dropped so that I and many other customers can prepare to move our sites to another host.

    • Reply August 16, 2019 / 00:50 Reneta TsankovaSiteGround Team

      As I mentioned in my reply to your previous post - we cannot give you a time frame right now as we are discussing the action plan, but we aim to do that shortly and give you as early notice as possible if we decide to drop the tool.

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