email spam protection service

Moving to a State-of-the-art, In-house Built Spam Protection Solution

When you’re busy processing tons of emails each day, and we all are, the last thing you need is a bunch of spam messages sneaking into your inbox. Spam protection has always been an important part of our email service and in our strive to constantly improve it we are now introducing a new in-house built solution. It is designed to efficiently minimize the amount of SPAM emails delivered to your inbox, while constantly learning from your email reading behavior. It is also built specifically for our clients and works seamlessly as part of our hosting environment.

Efficient and easy to use for our clients

Less SPAM messages delivered to your inbox

Based on our multiple years of managing email services, we have created a system that decides with a high amount of accuracy which messages are legitimate and should reach your inbox, which are suspicious and should be delivered in your Junk folder, and which are outright dangerous and should not reach your email at all and will bounce instead.

Your email reading behavior trains the system

Your natural actions, while working with your mailbox will train the system. Whenever you move a message to or from your Junk folder you will improve its accuracy. Based on your action the system will add your personal perception of what is SPAM on top of its own underlying rules. Thus your feedback is taken into account seamlessly, without a need for you to use an additional SPAM management interface.

Easy interface to allow and block senders

And also, if you would like to tell the Spam protection system directly how to treat a certain sender, you can still use our easy interface to block or allow specific senders. By adding an email address or an entire domain to the Block or Allow List you indicate how you want this sender to be treated by the system. Check the following tutorial on how to use the Spam Protection service in Site Tools.

Better control and easier scalability for us

We may address our clients’ needs 

By using an in-house solution we can more easily address our clients’ specific needs and introduce new features and improvements faster. For example, we have noticed that the current setup makes it difficult for our users to find out when a legitimate email is not delivered to them and is marked as spam by the system. This happens because the message is placed in a quarantine folder in a separate tool that is not part of the user’s natural email management. With the new solution we were able to address this issue by using the much more visible Junk folder instead.

We may handle email usage spike better

When we manage the spam protection system as part of our own infrastructure, we can easily scale it. Even if there is a steep global increase in the email traffic we can seamlessly add the resources needed for the evaluation of the excessive messages. Thus the email delivery will not be delayed for our clients, regardless of the unexpected usage spike.

How to start using the new Spam Protection? 

We have started migrating our clients’ sites from the current Spam protection solution to the new one and the process will continue over the next year. Email notifications will be sent for each site, when it has been migrated. For domain names that are pointed to SiteGround nameservers there will be no action required by the user and the migration will be automatically done by us. The rest will be provided with the correct new MX records they need to use, when the new system starts to be available for them. 

Daniel Kanchev

Director Product Development

Daniel is responsible for bringing new products to life at SiteGround. This involves handling all types of tasks and communication across multiple teams. Enthusiastic about technology, user experience, security and performance, you can never be bored hanging around him. Also an occasional conference speaker and travel addict.

Comments ( 17 )

author avatar

Philip

Dec 14, 2022

Looking forward to seeing what this has to offer. I find the current system quite complicated so hopefully this will simplify things. So for your transition to in-house, simplified services has been excellent and hugely appreciated

Reply
author avatar

Ivan Naidenov Siteground Team

Dec 20, 2022

Hey, Philip! Appreciate the positive feedback. This tells us we're moving in the right direction to better serve our customers' needs. We're excited for you to try the new in-house Spam Protection and we'll be listening closely to our client's feedback.

Reply
author avatar

Robert

Jan 05, 2023

Ahah, now I know why so many spam came in last days. Never had the issue like in last week.

Reply
author avatar

Ivan Naidenov Siteground Team

Jan 09, 2023

Hey Robert! We do lots of testing before releasing any new tool. Our major goal is to introduce improvements and we're not satisfied with anything less. The new Spam Protection performed highly both in our tests and when used by actual users. That's why we'll be glad to take a look at your account, check any spam examples, and help out. Let's connect - please reach us from the Help Center: https://stgrnd.co/contactus/ . All the best - the SiteGround Team.

Reply
author avatar

Jim

Jan 16, 2023

You mention that the new system is trained by moving email in and out of the Junk box. Does this only refer to email accounts that use IMAP and or Webmail? I didn't think that the server could get any feedback on email that is moved in and out of Junk in Apple's Mail using POP for instance. And if it just trains via IMAP or Webmail, and the server chooses to put mail in Junk, then how can a POP client easily discover what the server is doing in Junk without logging in to Webmail? I have one low use email account on a domain that I manage that just transitioned to the new system, and the main users with high volume email just informed me that their spam went from just a few a day to dozens. They use POP and are concerned the new system is filtering legit email into a Junk folder they don't have quick access to without regularly using Webmail. I have many other accounts and domains I manage with close to a hundred email accounts, so it would be good to understand this system fully, sooner than later.

Reply
author avatar

Gabriela Andonova Siteground Team

Jan 18, 2023

Hi Jim, and thanks for the detailed comment! In order to address your concerns, let us clarify in more detail how the self-learning mechanism of our Spam Protection system works. The brand-new tool is designed to automatically learn from user behavior only when using the Webmail interface or a local email client with IMAP setup. This way the system adds users’ personal preferences on top of our pre-defined underlying SPAM-filtering rules. With the use of POP3, however, which is the case in question, all folders and emails you see via the local email client are already downloaded to the device itself. So the actions you take to move messages from/to the Junk folder are local to your computer as well. And because of this, the server cannot collect the necessary information to “learn” from them. Having in mind these specifics, POP3 users will need to set their personal preferences manually through the interface in Site Tools (by adding certain emails/domains to their Block and Allow lists, for example) – they still benefit from the Spam Protection built-in default rules, but at the moment POP3 users’ custom preferences are not recorded automatically. The new product has processed millions of emails by now and we have not received reports of an increase in spam. So, we’d be happy to look into the specific case you mention. Please reach out to our support team at your convenience: https://stgrnd.co/contactus

Reply
author avatar

Keeth

Jan 18, 2023

Great question Jim. +1

Reply
author avatar

Steven

Jan 19, 2023

On the plus side: 1. I was never a fan of SpamExperts, for me, there had been numerous issues and it was too much for my needs. 2. I use Email Filters a lot to discard messages from certain Top Level Domains as listed on the SpamHaus website ie .monster, .beauty, etc. 3. The UX/UI is minimalistic and pleasant/user-friendly to enter data. On the negative side: 1. I didn't get any notification of a change, it came as a surprise, one day I had SpamExperts, and the next day I didn't. It would have been great to have done a backup from SpamExperts prior to this happening. 2. As yet I can't find a way of exporting what I have entered in the spam protection or filter section, I like to keep a record in a database and migrate the data into another domain, at the moment I have to double entry. The benefits outweigh the negatives and I'm pleased Siteground has gone in the direction. Particularly as you now have control over changes to the system whereas on SpamExperts it appeared they wouldn't make changes unless a wider community of web hosts wanted them.

Reply
author avatar

Gabriela Andonova Siteground Team

Jan 23, 2023

Hey Steven, thank you for the comment and the detailed feedback! We are glad to hear you are enjoying the new tool - we’ll definitely forward your suggestion for a “bulk filter export/import” functionality for consideration. And about the migration notifications, they are automatically sent to the client's account admin email once the migration has been successfully completed. Currently, we are working on transferring clients with Siteground-hosted DNS zones, so the transition should be smooth with no additional steps required at the end of the client.

Reply
author avatar

Teemu

Jan 19, 2023

This is great, but when will we get 2 factor authentication implemented to email also?

Reply
author avatar

gabrielaandonova Siteground Team

Jan 20, 2023

Thank you for the great question, Teemu! Adding 2FA authentication to emails is definitely something we'll consider with future service updates.

Reply
author avatar

Giles

Jan 19, 2023

Still missing a vital email feature over Cpanel's offering which is the ability to clear down mail older than a year etc. This is the biggest feature I miss. Hopefully the team will consider this in the future. Great work on the new migration system and spam filter though I am excited to use.

Reply
author avatar

Gabriela Andonova Siteground Team

Jan 21, 2023

Thank you for the kind words, Giles! Currently, we are working on a feature specifically for the Junk/Spam folder where older emails will be automatically cleared. But we’ll definitely keep your suggestion in mind as well.

Reply
author avatar

Peter Chubbock

Jan 19, 2023

I have found the current spam protection (Spam Experts) to be first class. The benefit is obvious, rather than having an inbox full of spam albeit in the junk folder that is taking up valuable space on the server and adding to your valuable account quota. It's been my experience that customers don't delete junk emails and just leave them using using up more space overtime. Personally I not convinced your in house solution will be any better than spam experts you are currently using, and if I was too hazard a guess it's because spam experts is a more expensive option.

Reply
author avatar

Gabriela Andonova Siteground Team

Jan 21, 2023

Thank you for your comment, Peter. We’ve also thought about the potential storage issue you mention and we will make sure the Junk/Spam folder is automatically and regularly cleared in order to prevent such problems. We appreciate your feedback about the new solution and understand your concerns. However, we would like to assure you that our new Spam Protection has been extensively tested before moving forward. Every time we replace a given technical solution we are guided by the core principle - to offer an even better service.

Reply
author avatar

Angelo Cannata

Jan 26, 2023

Hello, I was happy with Spam Experts because it had an extremely important feature: it was possible to completely disable it, so that I didn’t need to worry about loosing messages put in the bin by Spam Experts. Now I see that the new system cannot be disabled, so you have just added an additional worry for me about the possibility of loosing emails. You are forcing me to undergo your spamming filter. Is there any solution to this problem?

Reply
author avatar

Gabriela Andonova Siteground Team

Jan 27, 2023

Hello Angelo, thank you for this comment. To provide a bit more clarity here is some more information about Spam Filter activation. Both Spam Experts and our new Spam Protection Solution are activated when SiteGround MX records are applied to the domain name. Once MX records are fully propagated, filtering is active for both incoming and outgoing emails and is only disabled when the MX records are pointed elsewhere. Disabling the filtering of emails completely would result in all emails detected as spam being delivered to the server unfiltered, posing a security risk. The new Spam Protection Solution was designed to provide both security and ease of use. Any message that is perceived as suspicious will be delivered to your email account’s Junk folder where it will be easily accessible for review. If the message is then moved into the Inbox, the software will be trained not to forward such messages to the Junk folder. Instead, it will deliver them directly to your Inbox in the future. This natural behavior of the user trains the software so it will take all your personal preferences into account and add them on top of our pre-defined underlying SPAM-filtering rules.

Reply

Start discussion

Related Posts