Last month I gave you a hint about the more extra services to come this season. Here is a quick write up to get your attention at two of our latest additions. We’re launching premium versions of two of our services that traditionally rank us among the best in the industry: our reliable email spam protection and first-class technical support.
SiteGround Premium Support
We know that some clients need things to move faster than other. The idea behind our Premium Support service was to top up the customer support that we currently offer to all of our clients in order to address the pressing issues of those with special needs.
Naturally, we started with speed. Even though we’ve always managed to stand up to one of the fastest response times in the industry, with our Premium support service we’ve cut the wait time to a minimum. What is more - the problems reported under our Premium Support subscription are assigned a top priority. They are automatically posted in a special, top-level category and handled with special priority. The new service also has its own separate Premium Support interface to let you submit tickets faster and more easily.
This is really a big step forward in our customer service efforts, as we put all the years of experience into it. You can check out more about our new service on the special Premium Support page in our Customer Area.
Spam Killer and Virus Protection
All of our email servers have been especially optimized against spam and virus threats, ranking our standard spam protection significantly above the average industry level. However, to suit the needs to those looking for the best anti-spam system on the market, we have invested in a new solution - our latest Spam Killer and Email Virus protection feature.
Our Spam Killer and Virus Protection feature is based on MailFoundryTM -arguably the best hardware email filter currently available. If I had to describe the technology in layman's terms, I would say that it is a piece of hardware that acts as a gateway for all incoming email traffic. It scans all messages and tells which ones are legitimate and which ones are spam and/or contain viruses. To go in a little bit more details, the appliance includes a human intelligence powered email filtering engine called MessageIQ. The MessageIQ engine uses a technology called Spam Profiles, which is extremely accurate in detecting spam.
*What are Spam Profiles and why are they so accurate?*
Spam profiles are highly targeted profiles of a sender of spam, an individual spam message or a collection of spam messages. Spam Profiles are created by human editors, in real time, to provide the quickest reaction to new spam outbreaks. Spam Profiles are updated every five minutes and are automatically sent to our Spam Killer.
This means that you are protected by a clever, adaptive and always up-to-date filter that guarantees up to 99% spam detection on all of your incoming mail.
Our Spam Killer is a “hands-off” solution, so there is no need to download and install anything on your computer or waste time on annoying updates. For a full feature list of the new extra, go ahead and visit our special Spam Killer and Virus email protection page.
Product Development – Marketing