Crystal – the customized SiteGround cPanel theme

We have always been working towards creating a better customer experience through constant improvement of our services. During the last year we have heard many recommendations about our control panel: most of you wanted more information about your account performance and easier navigation. We thought a lot about that and now we have the solution: Crystal – our customized cPanel theme. It has been available in demo version for over a month and today we installed it on all our shared servers. During the demo period, many customers sent us their feedback and we did our best to fix any reported problem. Yet, if you notice any issues, please let us know.

So, what’s new there?

1.New design for better user experience – we have redesigned the left column so that it will be easier to navigate through the new tools in the cPanel.

2.Brand new analytical tools for monitoring website performance - detailed Inode, Processes Running, CPU, Executions, and HDD usage statistics. They will help you better track peaks and troughs, and indicate exactly what processed are executed and when on your account.

Note: After the video was published we added one more new statistic which is not presented there – HDD usage stats to give you an insight what amount of the HDD has been used by your account per hour for the last 48 hours.

3.New tools for direct account management - direct links for ordering some of the most preferred hosting account upgrades, rich collections of free resources, quick support section, direct SiteBuilder link and many more to help you for the management of your hosting accounts.

Note 2: When the video was created the SiteBuilder link in the Software section was not implemented yet and is not presented in the videos. This link will lead you directly to the SiteBuilder application from where you can easily start working on your website.

Important: In order to see all statistics, you have to access your cPanel via

The good news is that more features will come up in Crystal soon – backup and SSH access on their way.

Last but not least, special thanks for the hard work and dedication of all people involved in this project. Today Crystal is available for you thanks to Niki, Marian, Hristo, Dimo, Jivko, and everyone else who contributed with ideas and suggestions for the theme.

We hope that Crystal will bring for all of you better user experience and easier account management with cPanel. Feel free to post your comments and feedback on the blog. Your feedback is always most welcome!

VP of Strategic Partnerships

After 10+ years at SiteGround, probably the only thing I haven’t done (yet) here is writing code. Today I help SiteGround grow our client base through events and partnerships. I have the immense pleasure to do it with the help of the best team members which I am also privileged to call friends.


  1. Reply March 11, 2009 / 15:00 tlalinneSiteGround Team

    Awesome! SiteGround rocks 😉

  2. Reply March 11, 2009 / 23:53 D PSiteGround Team

    Nice !

    Cool that we can now get to this new panel with a URL that is easy to remember hanging off our domain proper rather than remembering our server number !


  3. Reply March 13, 2009 / 10:45 ShortrockSiteGround Team

    Hi just wanted you to know that you have a client that is 75 years old, and who has used your SiteGround to build a webpage. Granted, some of the technology was beyond me (i.e. DNA transfer), but I have a family techie who pitched in. And I loved building my site with your program.
    However, because my technical expertise is limited - I don't quite understand what all the buzz is about regarding the CPanel. Are you supposed to switch from the Builder program to CPanel once your site is up and running?

  4. Reply March 13, 2009 / 12:27 TinaSiteGround Team

    Shortrock, we are pleased that we have a customer like you! Congrats for your enthusiasm and great work! As to your question about the SiteBuilder and cPanel, the SiteBuilder (SB) and cPanel(CP) are 2 separate things - the SB is software for building websites, while the CP is software for management of your web hosting account - from the CP you can manage files, track statistics, order extras, manage email accounts, FTP accounts, install additional applications to the account, and many more.

    You can use them both - use the SB to edit your web pages and add content to your website; use the CP for any of the things I just mentioned above. I hope that this helps make the situation clearer for you 🙂

  5. Reply March 24, 2009 / 14:04 ernestoSiteGround Team

    Crystal CPanel is more useful than its previous version; and is more beautiful too. Maybe one thing was left behind according to the customization as I would prefer it. Is it to hard to add a simple drop-down list button just to change the language? Many times (I am proud to be a reseller with you) I must to change their language from English to Spanish...

  6. Reply March 31, 2009 / 14:57 BryanSiteGround Team

    Someone finally gets it!

    As a web developer/designer, I have been through my share of hosting companies. The most recent, whose name will remain anonyms, turned out NOT to be my Daddy.

    I came across SiteGround while searching for a Joomla template a few months ago, and after my latest fiasco decided to give them a try. I cannot stress enough what an asset SiteGround has been to my business and clients. I have had to contact support a few times, and was treated with the utmost professionalism, and all of my issues were solved quickly.

    I have begun to spread the word on Facebook and Twitter, and with four clients lined up for web redesigns, you can bet your bottom dollar I will do whatever it takes to have them host with SiteGround, even if I have to foot the bill!!

    I would like to take this space to thank the SiteGround team for all of the hard work, the updates (what a concept), the top notch templates and last but not least the kick ass support team.

    You have acquired a customer for life.
    Keep up the AWESOME work!!

    Bryan Zimmerman

  7. Reply April 2, 2009 / 00:35 NikolaySiteGround Team

    @ernesto: Yep, you are right about the option to change the cPanel language. We are planning to release such a feature next week at earliest. Thanks for the suggestion :).

    @Bryan: Thank you very much for the nice words.
    I cannot express in words how glad we feel when we get that kind of feedback - this motivates us to work even harder towards providing the best hosting experience for our clients. Good luck with your online business.

  8. Reply April 15, 2009 / 15:54 ernestoSiteGround Team

    Yes, Nikolay: you did it. ¡Great!

  9. Reply April 15, 2009 / 16:11 ernestoSiteGround Team

    Here I go again! Sorry... Maybe this is not as directly related with Crystal as it supposed to be if you want to post here, but I do not found another place to write my wishes...

    Undoubtedly SiteGround is the best Joomla Host, not just because the well known facts (here: but because it is the best Host,bluntly :-). But... Why so many time spend before the Fantastico Installer realizes a new Joomla update (a security updating so many times)? Usually this is not a big problem because you can install it outside Fantastico, but... well, then you feel no so good...

  10. Reply October 3, 2009 / 02:39 John MugeraSiteGround Team

    oooh ooh siteground is the word i can real dream of when it come to webste/design and development heheheheh Don forget hosting this guy they people to be with if you dond wish to have disapointment service.too much prise shall spoil the game.KEEP IT blessed. john mugera

  11. Reply May 3, 2010 / 02:24 to domain nameSiteGround Team

    hi guys...

    hi guysI would like to thank you for the efforts you have made in writing this article. I am hoping the same best work from you in the future as well and i have start my own blog now, , thanks for your effort...

  12. Reply May 18, 2010 / 12:59 pettySiteGround Team

    much new information. Thanks for the post

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