We could not have wrapped up last year without collecting feedback from our customers via the traditional client satisfaction survey. We want to thank all of you who took the time to fill it out and answer our questions. The results once again managed to exceed our expectations. We already knew that 2014 was a record year for us in terms of number of new customers added, however with growth at such fast rate it can be challenging to maintain service quality. That is why we were very excited to see that not only the number of the customers has increased, but we managed to keep, and even improve, the amazing satisfaction levels from the previous years. Below I will share a summary of the findings from the 2014 survey responses.
New Clients Are the Fastest Growing Group
It is a great recognition for our work to have so many new customers choosing SiteGround as their host. We are happy to see our dedication to deliver high service standards continued to attract new users in 2014 at a fast pace and quality hosting matters for them.
2014: Best Satisfaction Levels on Record
So, growing our client base is an outstanding achievement, but the most valuable survey result for us is your evaluation of our service. It’s rewarding that our efforts to train and improve the skills of our customer support are positively reflected in your ratings. You value our investments in better hardware for our servers and innovative technologies that make your websites load faster. We are grateful for your trust and for the highest ratings on file you gave us measuring overall satisfaction with support, speed, uptime and security. Breaking down the numbers, we also saw that the proportion of very satisfied customers in each area grows, compared to the group that is only satisfied. This motivates us to keep doing our best to maintain our reputation and give you a great customer experience.
More Clients Recommend Us
We are very thankful to all customers who actively have recommended us in their networks. This has always been a very important way for us to grow and add new clients. In 2014 we saw an increase in the people who say it's highly likely to recommend our service to their friends and colleagues.
This positive trend was also reflected in the result that a really big percentage of the people who joined us in the past year have learned about SiteGround through the recommendations of other users. They were either coming from their friends, or just people who have shared their experience with us online.
So, now we are ready to say good bye to a great 2014 and continue to strive for a quality of service that deserves your high evaluation!