Client Survey 2014

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We could not have wrapped up last year without collecting feedback from our customers via the traditional client satisfaction survey. We want to thank all of you who took the time to fill it out and answer our questions. The results once again managed to exceed our expectations. We already knew that 2014 was a record year for us in terms of number of new customers added, however with growth at such fast rate it can be challenging to maintain service quality. That is why we were very excited to see that not only the number of the customers has increased, but we managed to keep, and even improve, the amazing satisfaction levels from the previous years. Below I will share a summary of the findings from the 2014 survey responses.
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Student Web Hosting – A look at Product Management at SiteGround

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Sharing knowledge is one of the main moving forces at SiteGround and our technical tutorials, webinars, and resources are well-known to people building on Joomla, WordPress, and other platforms. Today, we would like to test sharing knowledge a different area – how we approach marketing and product management at the company. Six months have passed since the improved Student Hosting Program was introduced and this gives me a good opportunity to tell you about the process of launching new products that we apply. Read More

My SiteGround, by Kristina

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Kristina, or simply Krisi as most of us call her, is one of the most experienced members of the SiteGround sales team. In 2007 she was among the first employees in our just-established second office. Right from the start, her great dedication to her work and her outstanding talent to communicate efficiently, even with the most demanding customers, stood out. Now she is the inspiring team leader of the people, who take care of all pre-sale enquiries on our live chat.

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My SiteGround, by Valentin

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At SiteGround Valentin is the man who follows all possible security bulletins on the net. He is involved in almost any of the server level fixes we apply when a vulnerability in an application like Joomla, WordPress, or any of the hundreds others used on our servers appear. And if you expect a man like that to have a heart of steel and care only about technology, you would be surprised. Do not miss the very personal and touching story about Valentin's SiteGround!

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My SiteGround, by Valeri

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Val is one of the most experienced people in our support team. Currently, you will seldom see him closing a ticket, as most of his time is dedicated to the training of our ever growing support team!

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My SiteGround, by Milena

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Here goes Milena: the person, who takes care of the SiteGround billing, finance, office administration and generally of all of us since the company exists!

Milena’s disclaimer: it’s never fair to have anyone talk/write after Lili and Mihail. I always enjoy listening to what they have to say, but then everyone expects the next person to be even funnier, which considering Lili’s insights and the dev fun is quite impossible.

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We now have a Responsible Disclosure Policy!

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Ever since I started working for SiteGround I have been really impressed with the effort that goes into protecting the data security of the company and (ultimately) the user. There’s virtually no action taken and no line of code written that are not thought through from the security perspective first. With this level of commitment vulnerabilities in our systems are rare. However, when they appear there is no way to guarantee we’d be the first to spot them.

It is a blessing that we have a community of thousands of happy customers, including some computer security researchers among them. During the years we had several vulnerability cases reported by customers. However, so far there was no structured way to report a security issue to us. To make up for this we are now setting up a formal Responsible Disclosure Policy.

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My SiteGround, by Mihail

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Here go the personal top 6 of Mihail, the head of SiteGround Development department, who has started working at SiteGround 10 years ago. Back then, he not only developed the first version of our CRM and all the backend systems of the website but was also providing technical support to the first customers! Get ready for some real fun...

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