At SiteGround, we love WordPress and one of the ways we contribute to this Open Source initiative is by attending, organising, and sponsoring WordPress events around the world. Now, we’re proud to announce one more way we’re supporting the community: SiteGround WordPress Ambassadors!
Congratulations to our September Top Technical Support Representative, Todor. He is a professional with outstanding technical and client service skills, which combined with his passion for technologies, got him 100% happy clients rating. Find out more about him in the interview below.
The Customer Care Rep for August is Nikolay, who also managed to score the highest number of chats - 1163! Nikolay is knowledgeable, hardworking, and has a great sense of humor which makes him a pleasure to talk and work with. Learn more about his passions, favorite books, and what surprised him when he first started at SiteGround in the interview below.
With the recent World Cup finals, we couldn’t be happier that namely Steliyan is our Top Customer Care representative for July. Before joining the SiteGround team, Steliyan played professional football for most of his life. See what helped him get close to 99% client satisfaction rate this month and what useful tools he recommends to website owners. 🙂
At SiteGround, some people work from our offices, some from home, and some alternate between the two. We are a remote-friendly, but not entirely distributed team. It’s one of the things that makes us interesting. Our team of 500+ employees is scattered in four office locations and around the world. We usually communicate on Slack, Hangouts, and Zoom, but once a year, we try to get everyone together for our two-day SiteGround Team Festival. It’s our special way of creating bonds that last long after the event is over, and directly contribute to making us a better, stronger, and more productive team.
Since joining SiteGround in 2014, Dessy has become a highly valued member of our team, thanks to her compassionate and supportive attitude. Three years ago, she was awarded Customer Care Representative of the Year, and it’s obvious that Dessy continues to rock her title since she got exceptional all-round 5-star ratings this month! Apart from being excellent at her work, Dessy is an awesome mom and a vegetarian for 23 years now! Learn more interesting facts about Dessy, along with some great tips for website owners below.
Meet Dobromir, our top Customer Care rep for May. Hardworking, reliable and always gets to the bottom of client issues. No wonder in May, 99% of clients he helped were happy with his support (our average is 97%). He is that good, one client invited him to visit them in their hometown so they could thank him in person.
Our Top Technical Support Representative for April is Olga who managed to receive 100% excellent ratings from our happy clients. She is friendly, empathetic, and dedicated to continuously improving her skills. From learning new languages, exploring the world of photography to enjoying her favorite rock bands, Olga takes great interest in a variety of different hobbies. Read more about her in our interview below.