Leonid is part of our Tech Support team and is one of the people for whom SiteGround is not just a job, but a passion. He has always been genuinely interested in web technologies, performance optimizations and recent developments in the different CMSs. He is also one of the SiteGround winter sport lovers, who have already prepared their gear and are eagerly waiting for the snow! Check out his full interview.
This month our top Customer Care Representative is Pavlin Iliev. When he started working at SiteGround at the beginning of this year, he was the youngest addition to our growing family. Full of youthful vigor and ambition, just a few months later he succeeded to rise to the top! As a huge fan of strategy video games, he definitely knows how to follow a good strategy on the job. When he is not gaming, he likes to chill out with heavy metal music. Check out his full interview!
Almost a year after our first hiring campaign, it was time to launch a new one tailored specifically to the needs of our Customer Care teams. What prompted the direction of the new campaign was largely the current IT services landscape in Bulgaria and our stand against the commoditization of workforce in local outsourcing centers. But here’s the whole story.
During the last few years SiteGround has been going through an impressive and steady growth. For the first three quarters of 2016 only, we have hired more than 100 new people and the number of our employees went well over 400. Among all these amazing new SiteGrounders there is one group, that is especially interesting. Their welcome packs were sent to 10 different countries, where we have never had employees before. They have tons of relevant experience: one of them has been doing web hosting for more than 14 years! And they all have been Site5 top performing customer service representatives. No doubt we are quite excited to have them with us, because the story how they joined our team is inspiring and also because what they bring to our company is of a special value.
Our Top Technical Support Rep, with the highest customer satisfaction rating in the past month, is Daniela Ivanova. She is a Level 1 Technical Support Agent, who takes care of the customer support tickets reported through our User Area. To be in top shape to handle tough technical cases, she keeps on her nightstand books about Linux and web programming, along with Harry Potter. Check out her full interview.