This month our Top Customer Care Rep Vladislav Radevski is a guy with a real sporting spirit. He loves a good soccer game not only on TV, but as an active player, too. Like a true sports winner, he always strives for a better performance and never rests on his laurels. Read on!
During the last 12 years, SiteGround has been growing successfully and has managed to become a globally recognized hosting provider with thousands of users from all around the world, and hundreds of people working for our brand in 13 countries. However, we never forget that it all started in Bulgaria, where SiteGround was founded, and where we still have the majority of our staff. That is why we are extremely proud to announce that this year SiteGround was voted “Best Employer of the Year” in our home country for the second time in a row.
Leonid is part of our Tech Support team and is one of the people for whom SiteGround is not just a job, but a passion. He has always been genuinely interested in web technologies, performance optimizations and recent developments in the different CMSs. He is also one of the SiteGround winter sport lovers, who have already prepared their gear and are eagerly waiting for the snow! Check out his full interview.
This month our top Customer Care Representative is Pavlin Iliev. When he started working at SiteGround at the beginning of this year, he was the youngest addition to our growing family. Full of youthful vigor and ambition, just a few months later he succeeded to rise to the top! As a huge fan of strategy video games, he definitely knows how to follow a good strategy on the job. When he is not gaming, he likes to chill out with heavy metal music. Check out his full interview!
Almost a year after our first hiring campaign, it was time to launch a new one tailored specifically to the needs of our Customer Care teams. What prompted the direction of the new campaign was largely the current IT services landscape in Bulgaria and our stand against the commoditization of workforce in local outsourcing centers. But here’s the whole story.
During the last few years SiteGround has been going through an impressive and steady growth. For the first three quarters of 2016 only, we have hired more than 100 new people and the number of our employees went well over 400. Among all these amazing new SiteGrounders there is one group, that is especially interesting. Their welcome packs were sent to 10 different countries, where we have never had employees before. They have tons of relevant experience: one of them has been doing web hosting for more than 14 years! And they all have been Site5 top performing customer service representatives. No doubt we are quite excited to have them with us, because the story how they joined our team is inspiring and also because what they bring to our company is of a special value.
Our Top Technical Support Rep, with the highest customer satisfaction rating in the past month, is Daniela Ivanova. She is a Level 1 Technical Support Agent, who takes care of the customer support tickets reported through our User Area. To be in top shape to handle tough technical cases, she keeps on her nightstand books about Linux and web programming, along with Harry Potter. Check out her full interview.
This month our Top Customer Care award goes to Nayden Naydenov. If you’ve spoken with him, you must have noticed that he is a really friendly soul and his knowledge and calmness allows him to explain even complicated stuff in simple language. Work aside, Nayden is a die-hard gamer who also takes interest in politics and always keeps up to date on the latest social media trends.