With the recent World Cup finals, we couldn’t be happier that namely Steliyan is our Top Customer Care representative for July. Before joining the SiteGround team, Steliyan played professional football for most of his life. See what helped him get close to 99% client satisfaction rate this month and what useful tools he recommends to website owners. 🙂
At SiteGround, some people work from our offices, some from home, and some alternate between the two. We are a remote-friendly, but not entirely distributed team. It’s one of the things that makes us interesting. Our team of 500+ employees is scattered in four office locations and around the world. We usually communicate on Slack, Hangouts, and Zoom, but once a year, we try to get everyone together for our two-day SiteGround Team Festival. It’s our special way of creating bonds that last long after the event is over, and directly contribute to making us a better, stronger, and more productive team.
Since joining SiteGround in 2014, Dessy has become a highly valued member of our team, thanks to her compassionate and supportive attitude. Three years ago, she was awarded Customer Care Representative of the Year, and it’s obvious that Dessy continues to rock her title since she got exceptional all-round 5-star ratings this month! Apart from being excellent at her work, Dessy is an awesome mom and a vegetarian for 23 years now! Learn more interesting facts about Dessy, along with some great tips for website owners below.
Meet Dobromir, our top Customer Care rep for May. Hardworking, reliable and always gets to the bottom of client issues. No wonder in May, 99% of clients he helped were happy with his support (our average is 97%). He is that good, one client invited him to visit them in their hometown so they could thank him in person.
Our Top Technical Support Representative for April is Olga who managed to receive 100% excellent ratings from our happy clients. She is friendly, empathetic, and dedicated to continuously improving her skills. From learning new languages, exploring the world of photography to enjoying her favorite rock bands, Olga takes great interest in a variety of different hobbies. Read more about her in our interview below.
Even though Stefan is an IT geek and loves helping customers with their hosting questions, he is also very artistic and has quite a flair for electronic music. He is a compassionate and reliable team-player, and this month he got amazing results of 99% happy clients and many excellent customer reviews. Find out more about Stefan and his interesting client stories in the interview below.
Our Tech Support Representative for February is Vasil who got to the top of the ranking in a month with an extremely tough competition. 17 SiteGrounders achieved 100% client satisfaction rates! 🎉 With 3 years practice in SiteGround, over 22 600 clients served and his caring attitude, Vasil got the ultimate results - 100% happy clients and the highest number of resolved tickets. Read more about him in the interview below.
The Customer Care Representative of the Month title for January deservedly goes to Antonio who is one of the most enthusiastic people on our team. With his positive and supportive attitude, he managed to help over 6000 customers and get close to 100% top ratings from them in the last couple of months alone! Here are some of his tips and insights into what makes his work so special.