If you were to ask an IT expert about networking, they might ask what's your IP address? Jokes aside, working in tech often means interacting with people behind a computer screen, which makes in-real-life meetings that much more special. As the WordPress Community Manager at SiteGround, it's my job to attend events around that world and to take some of that online connectivity and apply it to offline community building.Read More
Working in the IT industry was a dream for our colleague Dimo for some time before joining SiteGround. Even though he didn’t have high hopes for this, he is now a valued member of the SiteGround Tech Support team that is responsible for solving the most complicated hosting issues. This month, Dimo achieved 100% Client Satisfaction Rate, thanks to his supportive attitude and attention to detail.Read More
Eliyan is one of the people for whom working at SiteGround is not just a job, but a true passion. Full of ambition and commitment, Eliyan made a huge transition from being a barber to jumping into the hosting career. Just 6 months after joining SiteGround, he is now on top of our Customer Care Rep of the Month ranking. Find out more about him in the interview!Read More
For Ivaylo, our February Customer Rep of the Month, the most fulfilling part of his work is the happy feedback from clients after he’s helped them. He definitely received plenty of positive responses last month, which he ended with the remarkable 99.27% Happy Client Rating for over 1000 support chats! If that’s not fulfilling work, we don’t know what is.Read More
We are excited to start our Customer Care of the Month series in 2019 with an updated format. It allows us to add broader answers of our teammates. The winner this month is Veronika - one of our most cheerful colleagues. She joined the team less than a year ago but she already managed to achieve the amazing 99,73% Happy Clients Rating. In our talk, Veronika shares her thoughts on what it is like to be a Customer Care representative, what did she wish people knew about her work, and one useful must-have tool she recommends to WordPress users. Find out more in the interview!
At the end of 2018, we are excited to introduce to you one of our devoted Tech Support team members. Nikolay is extremely hardworking, and he truly enjoys helping users solve their hosting issues. He is a top performer in December with the amazing 99.18% happy clients rating.
When Vesela first joined the SiteGround team, she was a bit nervous, but less than 2 years later, she has become a support superstar. Vesela is a friendly and much-loved member of our team. She even has an interesting idea for a movie, featuring her teammates. Find out more about her and how she plans to name her movie in the interview below. 🙂
Meet Martin, a top performer in October with the amazing 98.83% customer satisfaction ratings. He is a Bachelor in Psychology so it’s no wonder he always manages to make great conversations, but above all - be helpful! Read more about Martin in the interview below.