Meet Our Top Customer Care Rep for August

Our Top Customer Care representative for August is Alex who achieved the excellent 98% Happy Clients rating. If you ever happen to meet Alex, you won’t ever assume that he’s a web hosting pro, a true basketball fan, and a comic geek at heart. He has a classy and sophisticated style, as if he works for the stock market-as he says. Learn more about Alex and his favorite customer care moments in the interview below.

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The Technologies Behind Our New Client Area and Site Tools

We recently announced the launch of our new Client Area and Site Tools. Our COO spoke about it from a business perspective and how important this project is for our future growth. I would like to give you the technical perspective and why we see these new interfaces to be also a technical milestone for SiteGround. 

SiteGround has always been first and foremost a service company. However, for many years, our business growth has been tightly correlated with our technical evolution. The more software we developed in-house, the more the quality of our service was rising and the more our reputation was growing. Not only that, but we have grown the self-confidence of a high-tech company that produces powerful and smart software solutions and is always among the first to implement the most innovative technologies. 

So, when we realized that many of our business ideas were slowed down or made impossible by the limitations of our currently-used underlying platform, we had the courage to think bigger than what’s available on the market and dared to re-create everything from the ground up.

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Meet Our Top Phone Support Rep for July

We’re thrilled to introduce you to our top phone support representative for this month – Petar! He joined SiteGround almost ten years ago and is one of the most experienced members of our Phone Support team. Even though he had no idea what web hosting was when he first started, today Petar is a senior web hosting expert. He’s answered over 50,700 calls and helped thousands of clients! Learn more about him and some of his best tips below.

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The Future is Now: Our New Client Area and Site Tools Are Going Live

Nearly three years ago, we made the decision to develop new interfaces to improve the way our clients build and manage their websites and hosting on SiteGround. Now, we’re ready to share the results of all the hard work and show you the new features and designs our team has built.

This process has been highly rewarding, but not without its challenges. We hired 20+ new people, including React developers, QAs, and others, and restructured several core teams in the company to meet the needs of this project. Now that we’re near the end, we feel proud of our work, relieved that it came together, and excited to announce it to the world!

As of today, hosting clients who sign up for our service will be using the new interfaces. This excludes, for the time being, Cloud and Dedicated Server accounts, special partnership orders, and our Italian and Spanish-speaking clients. Current customers who are using cPanel and the old User Area will be gradually switched to the new interfaces starting in September.

Read on to find out more about the most exciting improvements we are introducing and how they can help you manage your sites more easily.

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Meet Our Top Customer Care Rep for June

Valentina is one of the newest members of our Customer Care Team. She joined SiteGround just five months ago, but she already proved herself a quick learner. It's pretty much clear Valentina rocks at her new position, as she managed to achieve the amazing 99.7% Happy Clients Rating and almost 600 excellent rated chats this month! Learn more about her in the interview!

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Meet Our Top Customer Care Rep for May

Becoming fluent in 10 languages is one of Maria’s goals by 2030. We have no doubt she’ll manage to achieve it as she has proven to be committed and extremely hardworking. That’s what has helped her become our Top Customer Care Representative for May with 99.5% Client Satisfaction Rate. Find out more about Maria in her interview!

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More Features for All Our Plans

To thank all our customers for helping us reach the incredible milestone of 15 successful years in business, we’ve performed a massive upgrade to all our hosting plans. Now, each customer gets even more features, regardless of their hosting plan. The enhancements listed below have been provided automatically and for free to all SiteGround users. Enjoy!

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