With the recent World Cup finals, we couldn’t be happier that namely Steliyan is our Top Customer Care representative for July. Before joining the SiteGround team, Steliyan played professional football for most of his life. See what helped him get close to 99% client satisfaction rate this month and what useful tools he recommends to website owners. 🙂
Some noteworthy changes are coming for all WordPress users, including our customers. In the next months, WordPress will release a new publishing experience that will change the way you create posts and pages. Gutenberg is the code name for this new editor and with it, website owners can expect a new set of tools for content creation.
To help you prepare, we’ve outlined some of the changes to expect with Gutenberg and how you can test it before the official release. Our goal is to make this change as smooth as possible for all SiteGround customers.
Many site owners settle for less-than-ideal server performance and security just to avoid the hassle of migrating their website. Luckily at SiteGround, we’ve made it easier than ever to transfer your WordPress website to us. How did we do it? With a WordPress plugin! By installing our new SiteGround Migrator plugin on your WordPress site, you can move your installation to us with a few clicks.
Since joining SiteGround in 2014, Dessy has become a highly valued member of our team, thanks to her compassionate and supportive attitude. Three years ago, she was awarded Customer Care Representative of the Year, and it’s obvious that Dessy continues to rock her title since she got exceptional all-round 5-star ratings this month! Apart from being excellent at her work, Dessy is an awesome mom and a vegetarian for 23 years now! Learn more interesting facts about Dessy, along with some great tips for website owners below.
Meet Dobromir, our top Customer Care rep for May. Hardworking, reliable and always gets to the bottom of client issues. No wonder in May, 99% of clients he helped were happy with his support (our average is 97%). He is that good, one client invited him to visit them in their hometown so they could thank him in person.
Over a year ago, SiteGround began the important task of preparing for the General Data Protection Regulation (GDPR) - a new law designed to protect the personal data and privacy of EU residents. While working on this implementation we have seen that the main principles behind the law are genuinely good for our users. The regulation aims to make personal data processing more transparent and to give people more control over their data. Even though the GDPR only applies to EU citizens, we have decided to go beyond and adopt the same good policies for all of our users, regardless of their citizenship or location. The new rules are becoming effective on 25th of May 2018. The following two documents apply these rules to our service:
- Our Data Processing Agreement (DPA), which regulates our responsibilities as a host, thus allowing our clients to have GDPR compliant sites themselves, if they need to.
Last week we had a webinar with SiteGround’s Senior Legal Advisor - Maya Stoyanova talking about GDPR, what it is and what you need to do about it. We share the video from the webinar here so you can watch it and find out if and how that new European regulation concerns you.
*Please excuse us for the poor quality of the image.
As promised, we are posting the replies to the questions we couldn't answer during the webinar here.
We are receiving more and more inquiries from clients asking if SiteGround will be GDPR-compliant. With this blog post, we would like to explain what we have been doing and share our experience with becoming GDPR-compliant, both as a way to inform you what you can expect from us in the next month, before May 25, 2018, and as a way to help you prepare for the GDPR yourselves.
The use of our personal data by big companies is indisputably the hottest topic right now and we don’t think anyone doubts the importance of regulations to prevent abuse and enhance the security of that data. The European General Data Protection Regulation - GDPR, which will take effect on May 25, 2018 is aiming to do exactly that - regulate how personal data of individuals in EU territory gets collected and used. It defines what personal data is - being literally everything - name, email, username, address, phone number, financial data, age, behavioural data and more, and obliges everyone who collects and processes such data of EU individuals, no matter where that company or person is located around the world, to act in accordance with this regulation.
SiteGround started the process of becoming GDPR-compliant about an year ago and we wholeheartedly look forward to it being enforced. We believe the GDPR is good for users and good for the overall security of the Internet and we have always been acting in line with its main principles. Now our goal is to audit and make public these internal rules, and also make sure we apply the letter and the spirit of the GDPR to all our clients, no matter if you are an EU-resident or a resident of another country.