Web Hosting Day 2009 Overview

Hello! Some of you may remember my last post about the Web Hosting Day conference in Germany, which a few people from our team (including myself) attended last week. The Web Hosting Day (WHD for short), although organized only for a second time, turned out to be a big event so I would like to make a quick overview of what happened there.

The topic of the event was "cloud computing"**  and “software as a service”. So initially, our team expected that we were going to learn about the latest developments of such platforms and that the information flow would be significant as the topic is quite hot in the industry. Unfortunately, most of the people who spoke at the conference were too busy selling their products (products that were not necessarily new), instead of trying to educate the public. Selling is of course a normal part of such events, but it shouldn’t really be the only focus of a web hosting cloud computing conference.

Read More

Work – life balance at SiteGround


Do we work hard? Yes, definitely! Do we care about work-life balance? Yes, definitely!

Really?! How?

The answer goes back to our 2008 Christmas Party. Traditionally, each year we have Annual Awards for MVPs, distinguished achievements, and significant contribution for the overall SiteGround development. Usually at least 10 people from the whole team go home with an award. Last year, however made a difference – at the 2008 Xmas Party almost 35 SiteGrounders (out of 70, hey this is half of the whole team) were awarded for their work and unceasing devotion to SiteGround development.

Read More

What are we working on?


We promised that this blog will be about life behind the scenes. So, this time I will tell you about the main projects our team is working on. Here is what’s next in line: 

1. Brand new automated server monitoring system – the current server monitoring system performs server checks within 9-10 seconds and in case of server load signals to the system administrator to fix the problem manually. The new monitoring system will practically solve problems on its own and will reduce the need for human action – artificial intelligence software. In the end of the day most of the problem resolution will be invisible for you and you will experience much shorter, if any at all, service interruptions due to high server loads or service instability issues. 
Read More

Crystal – the customized SiteGround cPanel theme

We have always been working towards creating a better customer experience through constant improvement of our services. During the last year we have heard many recommendations about our control panel: most of you wanted more information about your account performance and easier navigation. We thought a lot about that and now we have the solution: Crystal – our customized cPanel theme. It has been available in demo version for over a month and today we installed it on all our shared servers. During the demo period, many customers sent us their feedback and we did our best to fix any reported problem. Yet, if you notice any issues, please let us know.

Read More

Customer service at SiteGround


After we started our Facebook page and Twitter account, I have been really happy with all the positive feedback we have received. This once again proved that our collaborative effort for bringing good customer service is worthy.

As customer service importance varies by product, industry and customer, I thought it will be interesting for many people to read what SiteGround does about this. This post turned out to be a bit long, so take a cup of coffee before reading below 🙂

Read More