Our Top Customer Care Rep for February, Ervin, is no stranger - he was one of the stars in our recent Recruiting Campaign, your top rep for November last year and our Newbie of the Year 2015! This month is no exception - his ratings are even higher! In his free time Ervin practices the Chinese martial art of Wing Chun. What this has to do with his success in helping SiteGround clients? Read on.
This year we’re starting a new series featuring our Top Customer Care reps every month! So far we’ve been sharing those on our social media accounts only, but we decided to turn it into an official new category on the blog and even expand it with some insights on the people themselves to reveal a bit about who they are not just in the office. SiteGround has always been about our people, so we hope you like it!
I’ve been at SiteGround ever since I can remember - more than 11 years now. I have seen it grow from a couple to almost 300 employees. I have collaborated closely with all of our departments on all kinds of projects. However, this latest one was hands-down one of the most fun and gratifying I’ve ever worked on - that’s why I wanted to tell you about it.
Usually, the first thing that comes to mind when you hear “web analytics” is streams of data and SEO. That's because everyone is concerned about getting traffic. But traffic is just the first step towards building a successful website. One of the most important aspects of any website is whether visitors actually do what you want them to do. Does your website design manage to guide users to the right information, so that they don't leave? Do they click on the action buttons? And more importantly, would your website perform better in its goals, if you made even minor structure and design changes. CrazyEgg is the simple heat map tool that gives you the answers to all these questions.
Brace yourself, Europe! In October the SiteGround crew is coming for the biggest WordPress conference on the old continent – WordCamp Europe! And that's not all – four of our clients will have the chance to win a free entry ticket for the event and be invited as VIP guests at the SiteGround booth and at a special SiteGround dinner.