Top Customer Care of the Month: May


Our Top Customer Care Representative in May joined us only a few months ago. It's unbelievable how fast he managed to achieve top performance, but once you get to know him better, you’ll understand why it comes as no surprise. His keys to success: diligence, patience and optimism. Darin has degrees in Economics and in Finance but always had a knack for IT and new technologies, so when he had the chance to work for SiteGround it just felt natural. He is a never changing optimist and always looks on the bright side of life. Unbelievably patient, Darin is always striving for perfection.

Customer-Care-Rep-Inteview-May

Marketing Project Manager

Iskra cares about making customers happy and looks for ways to improve the digital content they see and the interactions they have with our platforms. A charming feature she has is her passion for bugging developers and designers until every bug is fixed.

9 Comments

  1. Reply June 6, 2016 / 13:34 RickSiteGround Team

    I love Sitegrounds customer service.. please never lose that!

  2. Reply June 10, 2016 / 06:21 TunaSiteGround Team

    Over the years and I've been using web service providers since it became available for me in around 90,s after using Hundreds of them I decided to try a new boy on the Block "Siteground" lo and behold I 've been playing in their grounds now I believe 4-5 years! due largely to their Customer care and never ending support...so let me take this opportunity to thank each and every one of you guys keep up the good work. may God Bless you all.

  3. Reply June 10, 2016 / 13:24 TimSiteGround Team

    I have been talking to him and he is great - and so is your customer service. Just like Rick said, don't lose that ever.

  4. Reply June 14, 2016 / 07:45 Roger MullinsSiteGround Team

    I'm 70 years old and have been a Siteground customer for about 10 years.

    I am barely computer literate but have managed to operate a 900 member 4 Wheel Drive (Jeeping) club in Southern California using Siteground as the host for our website (justruns.com).

    What I really appreciate about Siteground is the patience and helpfullness of their Tech Support Staff. I know it must be difficult to assist elderly people like me who doesn't understand the IT Jargon and who asks "Stupid" Questions when I need help but the Techs never loose their "cool" with me and seem to go out of their way to help.

    • Reply June 14, 2016 / 07:54 Hristo PandjarovSiteGround Team

      Thank you for the kind words! We're trully happy to have customers like you!

  5. Reply June 14, 2016 / 17:30 Scott R.SiteGround Team

    Siteground is the best on the planet. Keep it that way. Congrats, Darin!

  6. Reply June 14, 2016 / 22:40 Linda SutherlandSiteGround Team

    " ... with hard work everything can be achieved ... ". I couldn't agree more - though at my age I might put "almost" before "everything". Keep up the good work Darin.

  7. Reply June 14, 2016 / 23:39 Kurnia DharmawanSiteGround Team

    Dont loose with excellent customer care. This is the reason I move from hostgato* to siteground a couple years ago.

    Website must perform 24 hours and everybody knows that....

  8. Reply June 24, 2016 / 04:54 vickya4nSiteGround Team

    I have been talking to him and he is great - and so is your customer service. Just like Rick said, don't lose that ever.

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