Elena is a member of our Technical Support team and this month she became the top rated representative by our customers. So we interviewed her about her life in and out of SiteGround. Find out her favorite books, music and why she thinks she doesn’t actually work a single day in her life.
In 2012 we released a SiteGround WordPress plugin. Its purpose was to connect the WordPress installations of our users with our caching service - the SuperCacher. For many years all updates we have made to the plugin were only related to the caching functionality. However, in the last few months we have added two completely new functionalities (HTTPS switch and PHP 7.0 updater) and have changed the plugin name to SG Optimizer. To learn more about what is now included in the SG Optimizer read below.
This month we present to you Nikola Nikolov - our customer care rep who achieved the highest customer satisfaction rate in March. His formula for success is simple - set a goal, follow through and add generous doses of coffee. During spring, if he is not immersed in a fantasy book, he can be spotted playing basketball outside. Find out more about Nikola in his interview!
Email communication is one of the foundations of an effective online marketing and a key to growing your business. But in order to start an email communication, you need to get those visitors’ emails first. One of the best ways to do this is to convert visitors into subscribers while they're still on your website, using opt-in forms. And some of the most effective opt-in forms are the dynamic ones that grab your visitors’ attention instantly - the exit pop-ups or floating subscription bars for example. But how do you create and implement a beautiful and effective opt-in popup form without having a team of designers, marketers and developers? A good option used by many of our customers is OptinMonster - a tool for a hassle-free lead generation. And through a recent SiteGround partnership with OptinMonster our users can now get a 30-day free trial and some special discounts.
We have just released a new version of our WordPress plugin 3.2.1 the SG Optimizer, which allows you to move to PHP 7.0 with a click. We encourage all SiteGround customers to utilize this great option and make their WordPress installation run on PHP 7.0 now. PHP 7.0 has been available on our servers for over a year and it is high time that all of our customers take full advantage of the considerable performance boost it provides.
Having a website regularly scanned for security issues, is something we have always highly recommended to our customers. Our site scanning service (known as HackAlert until recently) has always been among the bestsellers and is used by thousands of our customers to check their websites and inform them in case of a malware. Today we are happy to announce that we have introduced a number of improvements to this services. It is now called SG Site Scanner, it is powered by one of the most prominent web security experts - Sucuri.net, and it is simply awesome!
Yesterday, our partners from Sucuri have discovered a serious SQL injection vulnerability in one of the most popular WordPress gallery plugins - NextGen Gallery. Our security team started working immediatelly on the issue and created a rule in our web application firewall (WAF) to block any potential attempts to exploit this vulnerability. However, we strongly recommend that all NextGen Gallery users update their plugin to version 2.1.79 which fixes the core of the issue in the plugin code.
Our Top Support Rep in February is Nikolay Hadzhiyski. He is one of those people who constantly strive to push their limits and can’t stay content for long with current achievements. He finds inspiration in music and likes to recharge his batteries on the snowboard. If you happen to see a snowboarder listening to Elvis Presley, that could easily be him! Here is what he shared with us.