Our Top Customer Care Rep in March

Customer-Care-Rep-Interview-March17
This month we present to you Nikola Nikolov - our customer care rep who achieved the highest customer satisfaction rate in March. His formula for success is simple - set a goal, follow through and add generous doses of coffee. During spring, if he is not immersed in a fantasy book, he can be spotted playing basketball outside. Find out more about Nikola in his interview!

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OptinMonster for SiteGround Users

Email communication is one of the foundations of an effective online marketing and a key to growing your business. But in order to start an email communication, you need to get those visitors’ emails first. One of the best ways to do this is to convert visitors into subscribers while they're still on your website, using opt-in forms. And some of the most effective opt-in forms are the dynamic ones that grab your visitors’ attention instantly - the exit pop-ups or floating subscription bars for example. But how do you create and implement a beautiful and effective opt-in popup form without having a team of designers, marketers and developers? A good option used by many of our customers is OptinMonster - a tool for a hassle-free lead generation. And through a recent SiteGround partnership with OptinMonster our users can now get a 30-day free trial and some special discounts.
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Get your WordPress on PHP 7.0 now!

We have just released a new version of our WordPress plugin 3.2.1 the SG Optimizer, which allows you to move to PHP 7.0 with a click.  We encourage all SiteGround customers to utilize this great option and make their WordPress installation run on PHP 7.0 now. PHP 7.0 has been available on our servers for over a year and it is high time that all of our customers take full advantage of the considerable performance boost it provides.

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SG Site Scanner powered by Sucuri

Having a website regularly scanned for security issues, is something we have always highly recommended to our customers. Our site scanning service (known as HackAlert until recently) has always been among the bestsellers and is used by thousands of our customers to check their websites and inform them in case of a malware. Today we are happy to announce that we have introduced a number of improvements to this services. It is now called SG Site Scanner, it is powered by one of the most prominent web security experts - Sucuri.net, and it is simply awesome!

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NextGEN Vulnerability Patched on SiteGround Hosting

Yesterday, our partners from Sucuri have discovered a serious SQL injection vulnerability in one of the most popular WordPress gallery plugins - NextGen Gallery. Our security team started working immediatelly on the issue and created a rule in our web application firewall (WAF) to block any potential attempts to exploit this vulnerability. However, we strongly recommend that all NextGen Gallery users update their plugin to version 2.1.79 which fixes the core of the issue in the plugin code.

Our Top Support Rep in February

Support-Rep-Interview-February17

Our Top Support Rep in February is Nikolay Hadzhiyski. He is one of those people who constantly strive to push their limits and can’t stay content for long with current achievements. He finds inspiration in music and likes to recharge his batteries on the snowboard. If you happen to see a snowboarder listening to Elvis Presley, that could easily be him! Here is what he shared with us.

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Cloudflare HTTPS and WAF Update

Since we launched our integration with Cloudflare in 2012 we have seen thousands of our customers benefit from its CDN and the site security functionalities. Today we are happy to announce two improvements in the Cloudflare packages we provide. First, the SSL is now supported in the free plan of the service. Second, we have included a very cool security feature - the Cloudflare Web Application Firewall, in our Plus plan.

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WordPress AutoUpdater Restarted

We first launched our WordPress AutoUpdater in 2012. Some tweaks were made to the system a year later, when the original AutoUpdate feature was included in the WordPress core, but we continued to rely primarily on our own system for our customers. The SiteGround AutoUpdater has been used successfully for the last 5 years and has kept a lot of our customers up-to-date and safe from hacks. Thanks to it, more than 70% of the WordPress installations on our servers have been constantly using the latest software version. However, we have been thinking for a while how to get this percentage even closer to 100. The recent security issues with WordPress REST API motivated us to introduce a change into the system that increased the upgrade rate to more than 90%.

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