With the recent World Cup finals, we couldn’t be happier that namely Steliyan is our Top Customer Care representative for July. Before joining the SiteGround team, Steliyan played professional football for most of his life. See what helped him get close to 99% client satisfaction rate this month and what useful tools he recommends to website owners. 🙂
Get Ready for Gutenberg, the New WordPress Editor
Some noteworthy changes are coming for all WordPress users, including our customers. In the next months, WordPress will release a new publishing experience that will change the way you create posts and pages. Gutenberg is the code name for this new editor and with it, website owners can expect a new set of tools for content creation.
To help you prepare, we’ve outlined some of the changes to expect with Gutenberg and how you can test it before the official release. Our goal is to make this change as smooth as possible for all SiteGround customers.
How our Team Festival Embodies our Values
At SiteGround, some people work from our offices, some from home, and some alternate between the two. We are a remote-friendly, but not entirely distributed team. It’s one of the things that makes us interesting. Our team of 500+ employees is scattered in four office locations and around the world. We usually communicate on Slack, Hangouts, and Zoom, but once a year, we try to get everyone together for our two-day SiteGround Team Festival. It’s our special way of creating bonds that last long after the event is over, and directly contribute to making us a better, stronger, and more productive team.
A New, Easier Way to Move WordPress Sites to SiteGround
Many site owners settle for less-than-ideal server performance and security just to avoid the hassle of migrating their website. Luckily at SiteGround, we’ve made it easier than ever to transfer your WordPress website to us. How did we do it? With a WordPress plugin! By installing our new SiteGround Migrator plugin on your WordPress site, you can move your installation to us with a few clicks.
Our Top Customer Care Rep in June
Since joining SiteGround in 2014, Dessy has become a highly valued member of our team, thanks to her compassionate and supportive attitude. Three years ago, she was awarded Customer Care Representative of the Year, and it’s obvious that Dessy continues to rock her title since she got exceptional all-round 5-star ratings this month! Apart from being excellent at her work, Dessy is an awesome mom and a vegetarian for 23 years now! Learn more interesting facts about Dessy, along with some great tips for website owners below.
Why We Attend WordCamps (and You Should Too)
All year long, SiteGround supports WordCamps around the world by sponsoring, attending, or speaking at events. Our teammates are also active members of the WordPress community. They contribute to establishing hosting standards, translating WordPress, and even organising meetups and WordCamps in Torino, Plovdiv, Sofia, Gran Canaria, and Montreal.
Earlier this month, more than 20 members of the SiteGround team went to Belgrade, Serbia for the sixth edition of WordCamp Europe. For three days, attendees from every continent gathered to listen to talks about WordPress, attend workshops, and contribute to the open-source WordPress software.
We’ve chosen a few highlights from our trip that explain why we attend WordCamps and contribute to WordPress – and why you should too.
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Where We Work Matters
If you freelance, run a startup, or work remotely like me, we have some exciting news for you! SiteGround is partnering with WeWork, the world's fastest-growing network of coworking spaces, to help web professionals in our community enjoy the productivity boost of an inspiring office space. We’re thrilled to announce that WeWork is offering SiteGround customers up to 15% off.
Our Top Customer Care Rep in May
Meet Dobromir, our top Customer Care rep for May. Hardworking, reliable and always gets to the bottom of client issues. No wonder in May, 99% of clients he helped were happy with his support (our average is 97%). He is that good, one client invited him to visit them in their hometown so they could thank him in person.