Best of 2018: More Site Speed, Better Security, Plenty of New Tools, and 98% Client Satisfaction

This year was quite busy and eventful for us at SiteGround. We worked hard on multiple projects that extend and improve the tools we offer, enhance the performance of all websites on our platform, and block millions of security threats daily so that they never reach your sites. It’s been a remarkable year, but what matters most for us is what difference did it all make for you. Judging by the outstanding 98% client satisfaction in our end-of-year survey, our efforts did not go unnoticed. Here are some of our highlights of the things we launched that helped us get your high mark.

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Our Top Technical Support Rep in December

At the end of 2018, we are excited to introduce to you one of our devoted Tech Support team members. Nikolay is extremely hardworking, and he truly enjoys helping users solve their hosting issues. He is a top performer in December with the amazing 99.18% happy clients rating.
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How We Updated 700K+ Sites to WordPress 5 and What We Learned in the Process

Over the last week, we gradually rolled out WordPress 5 through our auto-update system. We took a different approach for this update as this version introduced one of the biggest changes in WordPress so far: the new block-based editor also known as Gutenberg. Updating hundreds of thousands of active WordPress installations, especially when such an anticipated and, at the same time, feared change is happening, can be a serious challenge. Today, we’re happy to report that less than two weeks after its release, most of our WordPress clients are already using the latest WordPress 5 version. The process has been quite smooth and we wanted to share our insights and encourage more people to make the move to a great block-based editing experience.
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Your Most Common Gutenberg Questions Answered

Your Most Common Gutenberg Questions Answered

A few months ago we introduced our WordPress Community Ambassadors. We announced that we would support these very deserving individuals to travel and speak at WordCamps, so they can continue to share their expertise and lift up other WordPress users. Now, we want them to have their place on our blog with the same purpose in mind - educate and help our readers understand better the ins-and-outs of WordPress.

The first post that we will share with you is by Joe Casabona on Gutenberg - the hottest topic in the community for the past 10-12 months. Joe is a fantastic trainer, whose talent is to make complex things easy to understand for anyone. In the past year he has worked tirelessly to produce training material for Gutenberg, the new block editor included with WordPress 5.0. This is his first article for the SiteGround blog, enjoy!

WordPress 5.0 was recently released. The most notable new feature in 5.0 is the new editor, based on blocks and also known as Gutenberg. While it’s sure to really improve the content-creation experience, there are a lot of questions surrounding the update and what it means for current websites. Here are the answers to some of the most common inquiries both the SiteGround team and I have received from WordPress users so far.

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Our Roll-Out Plan for WordPress 5.0

WordPress 5.0 Update Plan

The most anticipated version of WordPress, version 5.0, is now officially released. It will substantially change the way people edit their website content by introducing the new block editor (also known as Gutenberg). To make the transition to the new editor as smooth as possible, we have temporarily stopped the automatic WordPress updates. After its restart, we will automatically install the Classic Editor plugin along with the new WordPress core update. This will give you the opportunity to take full advantage of all the great options in the new block editor, while being able to easily switch to the old way of editing your posts if you need to.

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The New Version of Our SG Optimizer Plugin Is a Game Changer for Your WordPress Performance

Early versions of our SG Optimizer plugin had one single purpose: to connect WordPress with the reverse proxy caching system set up on our servers. Over the years, we have added multiple features like PHP and HTTPS management options that allow even more control over SiteGround’s server environment right from the WordPress backend. With the new release, not only have we greatly enhanced the existing functionalities, but we’ve also included some of the most popular application-based performance optimizations. Now, our plugin is an all-inclusive performance solution for WordPress sites hosted on our platform. Our SG Optimizer has always been an invaluable tool in boosting site performance and now we’ve pushed its capabilities even further. Internal speed tests of the new version show an additional 20-30% performance improvement even for well-optimized sites. And when you use the plugin on a site that runs on an old PHP version and/or has poorly-optimized content, the benefit can easily go up to 500%!

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Our Top Customer Care Rep in November

When Vesela first joined the SiteGround team, she was a bit nervous, but less than 2 years later, she has become a support superstar. Vesela is a friendly and much-loved member of our team. She even has an interesting idea for a movie, featuring her teammates. Find out more about her and how she plans to name her movie in the interview below. 🙂
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SiteGround Gets Inspiration from the Dribbble Community

At SiteGround, we take pride in calling web hosting our “craft.” For us, a craftsperson is someone who puts heart and soul in their work, aims for delivering high-quality service, and pays attention to detail in all aspects of the process. But we were curious: is that how other people see it as well? How do we visually communicate the idea of craftsmanship in the highly technological context of the web hosting industry? Read More