SiteGround Hosting 2019: Year In Review

This Year Was Extra Special: We Turned 15

We did so much in 15 years! SiteGround started as an idea of four university friends, and today, we are a BIG multinational family. Check out the videos below where some of our team members share what it means to be part of SiteGround.

We’re Now 530+ SiteGrounders

The SiteGround family grew even more this year! We are now 530+ SiteGrounders, distributed in four offices, or working remotely!

We Built Ourselves a Home

In 2019, we opened the doors of our new SiteGround Headquarters building, entirely designed and owned by us. It was built in accordance with all standards of the international Leadership in Energy and Environmental Design (LEED) certificate.

We Built a Brand New Client Area and Site Tools for our Clients

One of the most notable events of the year was the complete redesign of our client interfaces.

Much Easier Website Launch

Add a domain, install your site building software of choice, add useful extras, and launch a site in a few clicks!

More Convenient Site Management

You can now manage all your websites from one place and quickly access their individual set of Site Tools without having several login credentials.

Special Collaboration Tools

If you’re working as a team, you can easily add collaborators to the sites you manage. Every person you add gets their own login and a separate account.

The Numbers Behind Building Our New Client Interfaces

2.5 million

Lines of Code

9250

JIRA Tasks

750

Work Days

20+

Dedicated People

We Kept Enhancing Our Hosting Platform and Services

More Features On All Shared Hosting Plans

We added more value for our clients with exciting new features. A Backup Restore option is now available on all shared plans, our GrowBig plan now includes WordPress Staging and On-demand Backups, and our GoGeek plan got enhanced with Advanced Priority Support.

We Moved from Static Cache to NGINX Direct Delivery

To enhance even more the loading speed of the websites hosted on our servers, we replaced the Static Cache with a new NGINX Direct Delivery method for serving static content. It works much more efficiently and provides better performance for your site visitors.

We Added QUIC Speed Technology for All Clients

We were one of the first web hosts to support QUIC technology, the base for the next-gen Internet protocol HTTP/3. The greatest advantage of QUIC is that it makes sites load faster, even when your visitors’ network connection is slow.

We boosted our SG Optimizer Plugin

In 2019, we enhanced our SG Optimizer plugin, which now speeds up over 700,000 WordPress sites hosted on our platform. It now offers a complete set of front-end optimizations, improved caching, HTTPS configuration, PHP compatibility checks, and more!

You Get Even Faster and More Efficient Customer Support

Passing the 2-million domains mark on our servers in 2019 meant we needed to ensure all of them will continue to get the stellar customer service we’re known for. So we got even more efficient.

90%

Tickets Resolution at
First Contact

50

New Customer Service
Reps Added

600+

Extra Trainings in
Customer Support

We Solidified our Dedication to WordPress

As always, we keep contributing and giving back to the open-source software that the majority of our clients use on their sites. Here’s a glimpse of what our team has been up to in the WordPress world.

Francesca Marano

SiteGround WordPress Community Manager Release Coordinator of WordPress 5.3

José Ramón Padrón

SiteGround Spain Country Manager & Content Team Lead for WordCamp Europe 2019 and 2020

SiteGround contributors

11 Contributors from the SiteGround team dedicate a total of 70 hours per week to 7 WordPress teams.

WordPress ambassadors

9 WordPress ambassadors supported in 2019 for attending and speaking at 22 events.

Events
sponsored

82 WordPress events sponsored and 6 WordCamps worldwide that we helped organize.

What Do Our Clients Say

In the end all that matters is whether our efforts made a difference for the people using our services on a daily basis. In addition to all your feedback throughout the year, our Annual Client Survey again showed stellar Client Satisfaction Rate!

98%

Customer Satisfaction Rate

That’s a Wrap!
Share our Recap and Win Some Cool Swag!

We are fortunate to be able to share so many memorable moments with so many amazing peoplе. To thank you for being part of the SiteGround journey and to commemorate our 15th anniversary, we have prepared 15 amazing gifts to give away to 15 people who help us spread the word by sharing our recap. To win one of the gifts, please share our recap in a public social media post or story and tag @SiteGround in it. Then fill in the form below before January 21, 2020 so you can enter the draw.

Share on:

INSTAGRAM

TWITTER

Google Home Max

Anti-Theft Backpack

T-shirt

Sweatshirt

We’ll sеlect 15 of the submitted entries at random and send them our gifts within the month after the draw is closed.

Thank you for the interest in our giveaway! The submission form is now closed.