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Web Hosting Line 1.800.828.9231 |
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Reseller Hosting Guide |
This tutorial will show you how to start using your Reseller Hosting services at SiteGround. To go back to its index page click on the button below:
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Reseller Area Login |
To start managing your SiteGround reseller account you need to login to your Reseller Area. Please click on the button below to log in:
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Extensive Knowledge Base |
If you need more hosting information visit our Knowledge Base and find the answers of more than 1000 real customers' questions:
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How to get technical support?
As a SiteGround reseller you get 24/7/365 technical support. To contact our Technical Support Team you need to post a ticket via the Help Desk. The guidelines below describe how to post a ticket through the Help Desk according to the problem you or your client experience.
Please note that your clients would not be able to access the Help Desk and all their questions needs be handled by you.
In this section you will find answers of the following questions:
- How to post a ticket to the technical support?
- How to review the tickets you have posted to the technical support?
- How to reopen a ticket?
To post a ticket to Technical Support Team you need to be logged into your Reseller Area first. From the Reseller Area index click on the Get Support link located in left menu and then proceed with the Helpdesk button.
You will be sent to the HelpDesk home page. From here, please find the category most appropriate for the issue you are currently experiencing. For example if you cannot send email choose the Email Related Problems category.
Once you open the related to your problem category we advise you to have a look at the Find Quick Answers section. There, you will find the most frequently asked questions, related to the topic and this is the fastest way to find a solution.
If you cannot find a solution to your problem in the Find Quick Answers section and need to report the problem to our technical support, click the Go button located at the bottom. Please make sure you provide all the information you will be requested during the process of generating the problem report.
Please note that some categories provide opportunity only for generating reports on pre-defined issues and do NOT have the additional option for posting a ticket. This most probably means that issues related to this category, which you cannot report trough the provided tools, are beyond the competence of the Technical Support Team.
In order to review already closed tickets or simply check a ticket for an update, you need to be logged into the HelpDesk home. Then look for the View Tickets link at the left or You have No. unread tickets at the right, as shown below:
You will be taken to a page where you will see all tickets you have posted to the Tech Support so far. To review a certain ticket, just press on its Subject.
If a ticket you have posted to the Tech Support Team is closed but you still have questions or comments about it, you may reopen the ticket. To do this, simply press the Reopen Ticket button at the bottom of the ticket.
Note: A ticket that has been idle for 48 hours could not be reopened. In such case, you may open a new ticket and refer to the one you would like to follow up.
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