To add a credit to your Reseller package you need to be logged into your Reseller Area first. From the Reseller Area home, click on the icon Add Credit.

You can add as many credits to your Reseller package as you wish. Simply choose a number from the dropdown menu. Please note that the more accounts you order at a time the greater the discount you get.

Continue with the Submit button.

You can use the credits in your Reseller package for account creation and renewal. To learn how to do this, please check the guidelines below:

	Account activation guide
	Account renewal guide

To activate an account you need to be logged into your Reseller Area first. From the Reseller Area home click on the icon Activate Accounts.

You can activate one account at a time only. All you need to do is choose the domain name and password for the account. To complete the process press the Activate button.

Note: To activate an account you need to have at least one credit available. In case you have 0 credits available you will be sent to the Add Credit page. For more information, please refer to add credits to your Reseller package.

If you would like to activate an account with a new domain you simply have to mark the "I would like SiteGround to register this domain" option and choose a password for the account. Once this is done continue with the Activate button.

You will be taken to a checkout page where you would be able to pay for the domain name. As a SiteGround reseller you can register a domain name for $10/year.

To renew an account you need to be logged into your Reseller Area first. Your active accounts will be listed in the Active Accounts section of your Reseller Area home. From there you can easily check the activation and expiration dates of a certain account. To renew an active account before expiration, check the box next to it. Then click on the Renew button located at the bottom of the page.

From your Reseller Area you can also renew accounts which have already expired. To view a list of all expired accounts continue to the Expired Accounts section located right next to the Active Accounts section. To renew expired accounts check the boxes next to them. Then click on the Renew button located at the bottom of the page.

Our system will automatically calculate the number of credits that you need for the renewal of the selected accounts and the number of prepaid credits that you have available. If you have enough credits for the renewal, your accounts will be automatically renewed. If you do not have enough prepaid credits you will be asked to add credits equal to the number of shortage.

To manage an account you need to be logged into your Reseller Area first. From the Reseller Area home continue with the Manage button corresponding to the account you would like to manage.

You will be taken to a page from where you will find out how to access the control panel of the account, how to create email accounts, how to upload files via FTP, how to add extra features to the account, etc.

To access the domain name management tool you need to be logged into your Reseller Area first. From the Reseller Area home continue to the Additional Services section. From the Additional Domains table continue to the Manage button near the domain you would like to manage.

Once logged into the domain name management tool home you will see all its current settings.

From the domain name management tool continue to the Your Domain table which gives information about the registration and the expiration date of your domain name. To renew the domain name simply press the Renew button next to it.

From the domain name management tool home please proceed with the Change button located in the Your Domain DNS table.

Fill in the new DNS settings you wish to use for your domain name and press the Update button to save the changes.

Note: Please be very careful when changing DNS settings. Wrong DNS settings can result in your website being inaccessible, as your domain name will not point to the website location.

Normally, once a domain name is registered by SiteGround it is placed in status "Registrar-lock". This status means that no transfer request can be initiated for this domain. If you wish to transfer your domain name to another registrar you need to change the status of the domain name from "Registrar-lock" to "Active". You can do this by pressing the Change button located at the Your Domain Status table.

Press the Update button to save the new status of your domain name.

Note: Once a .eu domain name is registered by SiteGround it is placed in status "Registered". This domain status does not need to be changed in order to transfer your domain name to another registrar.

Due to the ICANN regulations you are required to provide a valid contact information (your name and organization, living address, phone, email address, etc) when registering a domain name. This information is accessible through public Domain Whois services.

If you need to change the contact information related with your domain name you can do this by pressing the Change button of the Your Domain Administrative Contact Information table.

Press the Update button to save the changes.

Note: If you wish to hide it you may get advantage of the Domain ID protect service SiteGround provides. You can add it as an extra feature to your domain really easy.

Note: The domain administrative contact information cannot be changed for .eu domain names.

The EPP code (Authorization code) which is required for the transfer of some domain name extensions could be found in the Your Domain EPP Code table.

Note: EPP code is not required for the transfer of .eu domain names.

When a .co.uk or a .org.uk domain name is registered by SiteGround its TAG is set to ENOM. If you would like to transfer such a domain to a registrar different than ENOM you will have to change its tag. You can do this by pressing the Change button located at the Your Domain TAG table.

Please note that once you press the Update button it will take between 2 and 3 business days for the domain tag change to take effect.

To add an additional feature to your reseller accounts you need to be logged into your Reseller Area first. the Reseller Area home, please click on the Extra Features link located in the left menu.

According to type of the hosting account to which you would like to add extra features you will be given a list of certain choices. Click on the extra feature that you need. For example, if you need an addon slot for a standard hosting account, press the addon slot button located in the Standard Hosting Account box.

When you go to the order form of the extra feature, you will be asked to associate it with a specific account. Choose an account from the drop down menu at the top and press the Submit button.

To post a ticket to Technical Support Team you need to be logged into your Reseller Area first. From the Reseller Area index click on the Get Support link located in left menu and then proceed with the Helpdesk button.

You will be sent to the HelpDesk home page. From here, please find the category most appropriate for the issue you are currently experiencing. For example if you cannot send email choose the Email Related Problems category.

Once you open the related to your problem category we advise you to have a look at the Find Quick Answers section. There, you will find the most frequently asked questions, related to the topic and this is the fastest way to find a solution.

If you cannot find a solution to your problem in the Find Quick Answers section and need to report the problem to our technical support, click the Go button located at the bottom. Please make sure you provide all the information you will be requested during the process of generating the problem report.

Please note that some categories provide opportunity only for generating reports on pre-defined issues and do NOT have the additional option for posting a ticket. This most probably means that issues related to this category, which you cannot report trough the provided tools, are beyond the competence of the Technical Support Team.

In order to review already closed tickets or simply check a ticket for an update, you need to be logged into the HelpDesk home. Then look for the View Tickets link at the left or You have No. unread tickets at the right, as shown below:

You will be taken to a page where you will see all tickets you have posted to the Tech Support so far. To review a certain ticket, just press on its Subject.

If a ticket you have posted to the Tech Support Team is closed but you still have questions or comments about it, you may reopen the ticket. To do this, simply press the Reopen Ticket button at the bottom of the ticket.

Note: A ticket that has been idle for 48 hours could not be reopened. In such case, you may open a new ticket and refer to the one you would like to follow up.

To access My details section you need to be logged into your Reseller Area first. From the Reseller Area home please proceed to the icon My Details in the left menu menu.

The first table in My Details section allows you to change the password for your Reseller Area. The second table - to update the name, postal and email address associated with your account.

To save the changes press the Submit button at the bottom of the page

Changing your Customer Area password does not change the password for accessing your hosting account cPanel.

If there is an organization name listed in My Details section the priority in case of ownership issues is given to the organization.

To access your Billing section you need to be logged into the Reseller Area first. From the Reseller Area home proceed with the My Billing link located in the left menu.

Once logged into My Billing section you will see your payments history from where you can review the date, the amount and the service you have paid for.

Note: Some payments made before 03 April 2007 may not be displayed in the list above.

To request an invoice for a certain payment, press the Get Invoice button right next to it.

Your invoice will be immediately generated in a printer friendly format ready for you to print it out.