Our osCommerce hosting has all the features from the SiteGround free eCommerce pack included in it.
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First, you need to know what does your store consists of and what should be included in the backup. Usually sites are composed of files and databases. You should take care of them all if you want to have an exact copy of your web site.
How to Backup/restore your osCommerce files?
To back up the osCommerce files to your computer use an FTP client. Open an FTP connection to your account. Then navigate to your osCommerce application folder and download it to your local computer. Here you can learn more about how to configure and use an FTP client.