To access the Website is not accessible category you first need to access the Help Desk. From the Help Desk home continue to the Website is not accessible link located in the Service Related Problems table.

Once you open the Website is not accessible category we advise you to have a look at the Find Quick Answers section. There, you will find the most frequently asked questions, related to the topic and this is the fastest way to find a solution to the problem you experience. Also, with the search feature we recently included into our Help Desk you will be able to search for an answer of your question in our Knowledge Base and Tutorials section.

If you cannot find a solution to your problem in the Find Quick Answers section you would need to report it to our technical support. To do this please click the If your site is not accessible, please click here to report your problem link located at the top of the page.

To report a problem at this section, you will need to complete the four steps given on the next page. To continue, press the Proceed with Site Down Report button.

Step 1: You will be taken to a page where more information about your website is required. Please fill in all the required fields and continue by pressing the Proceed with Site Down Report button.

Step 2: You will initiate an automatic server-side check for the most common server related issues that can cause a Site Down problem. Once this check is completed, the results from it will be automatically sent to our Tech Team. They will help them resolve your problem easily.

Step 3: Next step is to generate a client-side report about your connection to our server. For your convenience we have prepared an automatic check run with the help of a Java Applet. If you do not have Java Runtime Environment installed on your computer you will be able to quickly download it for free on the next screen.

Once this check is completed, the results from it will be automatically sent to our Tech Team. They will help them resolve your problem easily.

To continue, press Proceed with Site Down Report button.

Step 4: On the next page you will be given the opportunity to provide our Technical Support with suggestions/comments on the problem with your website. The space for adding comments or any other information to the Tech Team while posting the ticket is limited to 500 characters. That is because we have already gathered enough information for your problem while you were generating the report. To send the ticket to our Tech Team, please press the Post Ticket button.

If you need to add a longer comment please post the ticket as it is and then reopen it. (How to reopen a ticket?)

Please make sure you accept the security certificate, whenever you are asked for it. If you do not accept the security certificate, the automatic checks will not be generated and you will have to do them manually.

If you do not want to install Java on your computer you will be asked to perform all the checks by yourself and provide the results.

Sometimes the client side check could not be performed. In such case you will need to complete the check yourself. According to the OS you are using you will be given detailed guidelines on the process. Once you finish with the check, please paste the results in appropriate fields at the Client-side checks page.