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Web Hosting Line 1.800.828.9231 |
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Quick Tour |
With this quick tour you will easily learn how to use and manage your SiteGround hosting account. To go back to its index page click on the button below:
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Getting Started Tutorial |
This tutorial contains important information on how to start using your SiteGround hosting account. To go back to its index page click on the button below:
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Customer Area Login |
To start managing your SiteGround account you need to login to your Customer Area. Please click on the button below to log in:
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Extensive Knowledge Base |
If you need more hosting information visit our Knowledge Base and find the answers of more than 1000 real customers' questions:
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How to transfer my existing domain name to SiteGround?
When you start using your new hosting account with us, it may be quite inconvenient to leave your domain name to be managed by your old host. If you do that you will have to communicate with two different organizations: one will be providing the hosting services for your website and the other will be providing domain registration services for your website. In order to move your existing domain and manage it together with your SiteGround hosting account with you just need to order the domain transfer extra service.
In this section you will find answers of the following questions:
- How to transfer your domain name to SiteGround?
- Requirements for successful domain name transfer
- Important Notes
- Transfer terms for .co.uk and .org.uk domains
To transfer your domain name to SiteGround and manage it together with the hosting account, you need to be logged into your Customer Area. From the Customer Area index proceed to the My Account Section.
Please proceed with the Transfer button in the Domain Names table.
In the Order Domain Transfer form please fill in the domain name in the blank field and press the Submit button. There are several requirements which your domain name should meet before we initiate the transfer process. Our system will check them automatically and will warn you if not all of them are met.
If your domain name is suitable for transfer you will be sent to a page where you will have to enter the domain name Authorization code (EPP code). In case you do not have it, please contact your Domain Registrar to get it.
Once you are ready, press the Submit button and proceed with the payment.
After initiating the transfer, you will receive an email from ENOM (our Domain Registrar) on behalf of SiteGround. This email is very important as it would require you to confirm the transfer of your domain name to our company. To do this, you just have to follow the instructions and click on the link included in the email. You may also receive a second email from your current registrar asking you to confirm the transfer once again. If this happens it will help to speed up the process.
Note: You can also transfer any domain you own even if you do not use it as a primary for your SiteGround hosting account. To do this you need to order the transfer as an extra feature from your Order Section. For detailed instructions about Extra features ordering please click here.
- The domain name to be transferred is not in 'locked' Status.
- The customer has access to the administrative contact email for the domain.
- The customer can provide SiteGround with the domain EPP key code, applying to domains for which there is such a code.
- There are more than 15 days till the domain name expiration date.
- The domain name was registered for the first time more than 60 day ago.
- The domain name has one of the following extensions: .com; .net; .org; .us; .biz; .info.
The domain transfer costs $14.95 one-time fee and includes 1 year of free domain registration! In other words, if your domain name expires in June 1, 2006 the expiration date would be changed to June 1, 2007 after the transfer process is completed.
Once a domain name is transferred you will be able to renew both account and domain name with SiteGround. Renewal fee for any transferred domain converted into a primary domain is due at the end of the registration period for the Domain Name. The renewal fee of a transferred domain name is $14.95/year.
The domain transfer takes up to 2 weeks. However, if you want to use this domain with your SiteGround account before you transfer it to us, you need to point it to the SiteGround servers by changing its DNS settings. Click here to learn how to do that. Please bear in mind that you would not be able to change the DNS settings of the domain name during the transfer process!
The .co.uk and .org.uk transfers can be ordered from the customer area too as described above. However, there are few differences in the terms for transfer of these domain name extensions:
- The price of the .co.uk and the .org.uk transfer is $19.95.
- The domain may receive between 0 and 24 months added to its expiration date as part of the transfer depending on the time of the transfer and the loosing registrar. SiteGround cannot guarantee how many months will be added and the transfer price does not depend on this.
- The .co.uk and .org.uk have a special TAG attribute, which should be set to ENOM before the transfer can be initiated.
- No active status, no EPP key code and no administrative email access are required for the .co.uk and the .org.uk transfer.
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