SiteGround Tutorials
Getting Started at SiteGround
Quick Tour:
Detailed Getting Started Tutorial:
Start a New Website
|
How to access my Control Panel (cPanel)?
cPanel is the control panel for most of the technical functionality of your web hosting account. With it you can manage your emails, databases, subdomains; you can install scripts and applications, check your stats, etc.
In this section you will find answers of the following questions:
To access the cPanel you need to be logged into your Customer Area first. From the Customer Area index click on the icon My Account Section.
On the next page, look for the button Go in the cPanel column of the account table.
In order to login to the cPanel successfully, you need to use the cPanel username and password. SiteGround has initially sent this login information with the Welcome Email. If you do not keep the email you can see the username and reset the password from your Customer Area as described here.
cPanel is a powerful and in the same time user friendly tool that will help you manage your hosting account easily. SiteGround has prepared a short cPanel navigation videto tutorial and detailed screenshot tutorial for the most important topics connected to cPanel that you can review, here:
 |
 |
How to change/update my details?
My Details section allows you to manage your Customer Area login information and your personal details associated with your account. Initially we use the information you provided during your sign-up. It is recommended to keep this information up to date at all times as it helps us to identify you as the owner of the account and contact you for important events related with your account.
In this section you will find answers of the following questions:
- Where is My Details section located?
- How to manage my Customer Area login information?
- How to change/update the information listed in My Details section?
To access My details section you need to be logged into your Customer Area first. From the Customer Area index please proceed to the icon My Details at the top menu.
The first table in My Details section allows you to change the Password for your Customer Area. To do this, simply click on the Change button at the Login Information table and enter the new password.
Please note that changing your Customer Area password does not change the password for accessing your hosting account cPanel.
The second table in My Details section allows you update the name, postal and email address associated with your account.
Please note that if there is an organization name listed in My Details section the priority in case of ownership issues is given to the organization.
|
|
How to participate in the Free Hosting program?
With SiteGround FREE Hosting program you can easily stop paying for your hosting account. Just spread the word about SiteGround and share the experience you have with us. We are always happy to reward you for helping our online community grow.
With the hosting program you get 3 months added to your account for every person you refer. Once logged into the Customer Area, look for the icon Free Hosting located under the Additional Resources section. There you will find more information about the program as well as information how to start earning free months.
To participate in our Free Hosting Program, please press the Get Started Now button. On the top of the getting started page you will find your unique Referral URL (it helps us track your referrals and reward you accordingly).
You will aslo see a couple of text links you can use, like 'I recommend SiteGround web hosting'. Select the one you like most or write your own text and click on the Generate HTML button.
Simply place the generated code on your web site and you are all set!
On this page, you can also find a long list of banners with various sizes and content to put on your site and refer your site visitors to SiteGround.
The HTML code is available below each banner. Choose the banner you like most, copy its HTML code, and place it on your website.
That's all! You now just sit back and wait for your bonus to accumulate.
|
|
How to use your Billing section?
In SiteGround Billing Section you will find everything related to you service payments. In just a few clicks you can check payments history, get a sales invoice, renew a service, manage renewal reminders or cancel a hosting service.
In this section you will find answers of the following questions:
- How to access your Billing section?
- How to check my payments history?
- How to request a sales invoice?
- How to request service cancellation?
- How to check upcoming service renewals?
- How to renew a service?
- How to stop renewal reminders?
To access your Billing Section you need to be logged into the Customer Area first. From the Customer Area index proceed to Billing Section icon.
You will be taken to the Billing Section home:
From the Billing Section home proceed with the Payments History link. You will be taken to the Payments history page from where you can review the date, the amount and the service you have paid for.
Note: Some payments made before 03 April 2007 may not be displayed in the list above.
From the Billing Section home proceed with the Request Sales Invoice link. You will be taken to the Payments history page from where you can review the date, the amount and the service you have paid for. To request an invoice for a certain payment, please press the Get Invoice button right next to it.
Your invoice will be immediately generated in a printer friendly format ready for you to print it out.
From the Billing Section home proceed with the Request a Service Cancellation link. You will be taken to a page where you could review all hosting services ordered from SiteGround together with the initial order dates. To proceed with the cancellation request, please press the Request Cancellation button corresponding to the service you would like to cancel.
From the Billing Section home proceed with the View Upcoming Renewals link. You will be taken to a page where you will see a description of all the services you have ordered from SiteGround as well as their expiration dates. These are the last dates at which you can renew the listed services.
From the Billing Section home proceed with the Renew a Service link. You will be taken to a page where you will see a description of all the services you have ordered from SiteGround as well as their expiration dates. These are the last dates at which you can renew the listed services. To renew a particular service, please proceed with the Renew Now button.
SiteGround normally starts sending email renewal reminders one month before the expiration date of each of the services. Until the expiration date, you will receive the total of four email renewal reminders. We do not recommend you to stop these renewal reminders as this may result in loss of your account, domain name, the extra feature you are using, etc.
In any case, if you do NOT wish to receive renewal reminders you need to switch them off. To do this, please proceed with the Stop Renewal Reminders link located at the Billing Section home. You will be taken to a page where you will see a description of all the services you have ordered from SiteGround as well as their expiration dates. To disable the renewal reminders for a certain service SiteGround provides click on the Switch Off button next to it.
|
|
How to manage your domain name?
If you have a domain name registered with SiteGround you will have access to a domain name management tool from which you would be able to renew it, change its DNS settings, status and administrative contact information and obtain its EPP code (Authorization code).
In this section you will find answers of the following questions:
- How to access the Domain management tool?
- How to renew your domain name?
- How to change the DNS settings of your domain name?
- How to change the status of your domain name?
- How to change the administrative contact information of your domain name?
- How to find you the EPP code of your domain name?
- How to change the TAG of your .co.uk or .org.uk domain?
To access the domain name management tool you need to be logged into your Customer Area first. From the Customer Area index click on the My Account Section icon.
Please proceed with the Manage button located at the Domain Names table.
Once logged into the domain name management tool home you will see all its current settings.
If you have registered a domain name with SiteGround at the time you have ordered a hosting account, the renewal of the domain name would be performed together with the renewal of the hosting account and for free. If this is not the case, you will have to renew the domain name separately from the account.
To renew your domain name, you need to be the logged into the Domain name management tool home. There you will see the Your Domain table which gives information about the registration and the expiration date of your domain name. To renew the domain name simply press the Renew button next to it.
From the domain name management tool home please proceed with the Change button located in the Your Domain DNS table.
Fill in the new DNS settings you wish to use for your domain name and press the Update button to save the changes.
Note: Please be very careful when changing DNS settings. Wrong DNS settings can result in your website being inaccessible, as your domain name will not point to the website location.
Normally, once a domain name is registered by SiteGround it is placed in status "Registrar-lock". This status means that no transfer request can be initiated for this domain. If you wish to transfer your domain name to another registrar you need to change the status of the domain name from "Registrar-lock" to "Active". You can do this by pressing the Change button located at the Your Domain Status table.
Press the Update button to save the new status of your domain name.
Note: Once a .eu domain name is registered by SiteGround it is placed in status "Registered". This domain status does not need to be changed in order to transfer your domain name to another registrar.
Note: Always, before starting a transfer of your domain name to another registrar, make sure you have access to the administrative email address listed under your Domain Name Administrative Contact Information. Please read the next section to find more information on how to change this information.
Due to the ICANN regulations you are required to provide a valid contact information (your name and organization, living address, phone, email address, etc) when registering a domain name. This information is accessible trough public Domain Whois services. If you wish to hide it you may get advantage of the Domain ID protect SiteGround provides.
If you need to change the contact information related with your domain name you can do this by pressing the Change button of the Your Domain Administrative Contact Information table.
Press the Update button to save the changes.
Note: The domain administrative contact information cannot be changed for .eu domain names.
The EPP code (Authorization code) which is required for the transfer of some domain name extensions could be found in the Your Domain EPP Code table.
Note: EPP code is not required for the transfer of .eu domain names.
When a .co.uk or a .org.uk domain name is registered by SiteGround its TAG is set to ENOM. If you would like to transfer such a domain to a registrar different than ENOM you will have to change its tag. You can do this by pressing the Change button located at the Your Domain TAG table.
Please note that once you press the Update button it will take between 2 and 3 business days for the domain tag change to take effect.
|
|
How to start a new website with SiteGround?
Starting a website with SiteGround is easy as 1-2-3! Once you open an account with us you get access to your special SiteGround Customer Area from where you can easily create a new website and manage it with no hassle.
In this section you will find answers of the following questions:
Once you sign up for an account with us you receive a Welcome email from where you will get direct link to your Customer Area and the username and password you need to use to login to it.
After you click on the link you will be sent to the Customer Area login page. Please fill in the username and the password given to you in the Welcome email.
After you hit the Login button you will be sent to the Customer Area home.
We have developed your Customer Area in a way that you can easily manage your whole SiteGround account and website from it. From your Customer Area you are able to:
If you have not yet decided what kind of website you would like to have, you may check our 10 great ideas for your new website.
|
|
How to build my site with Zen SiteBuilder?
Our SiteBuilder is called Zen SiteBuilder. It is created especially for people who want to have a good looking website immediately and have little or no web design knowledge. The Zen SiteBuilder offers a choice of among 180 templates and plenty of page types to choose from - home page, photo gallery, product gallery, contact page, etc. With the Zen SiteBuilder you can easily build both your personal website and/or your simple online shop.
In this section you will find answers of the following questions:
To log into the Zen SiteBuilder, you need to be logged into your Customer Area first. From the Customer Area home click on the icon My Account Section.
On the next page, look for the button Go in the SiteBuilder column of the account table.
In order to login to the Zen SiteBuilder successfully, you need to use the login details that SiteGround has initially sent with the Welcome Email. They are the same as the one for your cPanel. If you do not keep the email you can see the username and reset the password from your Customer Area as described here.
Internet Explorer 5.5 or higher version
Websites created with the Zen SiteBuilder are compatible with all major browsers. However, you can build your website ONLY with Internet Explorer 5.5 or higher version.
Pop-ups enabled
Pop-ups must be enabled permanently for this website - some functions open in new windows and are blocked by most popup blockers (e.g. image upload and link editing).
Default Privacy and Security levels
While working on your website with the Zen SiteBuilder, please make sure that the Privacy and Security settings in your Internet Explorer browser are set to the default Medium level. This will enable the internal redirects the SiteBuilder uses, as well as the Java Script that ensures proper operation of the program.
The SiteBuilder is very easy to use and once you login inside you will be guided by the Zen SiteBuilder itself what to do next. Before you use the Zen SiteBuilder for the first time, we recommend that you have a look at the following two tutorials:
 |
SiteBuilder Video Tutorial |
This is a collection of short video films created by the Developers of the Zen SiteBuilder. They demonstrate how to use the SiteBuilder and which its main functionalities are.
 |
SiteBuilder Screenshot Tutorial |
SiteGround has also created a step-by-step tutorial about using the Zen SiteBuilder. You can use it if you experience any difficulties opening the Zen developers' Video Tutorial.
|
|
How to build my site with Joomla?
Joomla! is one of the most powerful and commonly used Content Management Systems (CMS). With it you can create both a simple personal webpage and a complex corporate website. You can easily install Joomla! 1.0 or Joomla! 1.5 through the Fantastico De Luxe in your cPanel. Joomla! 1.5 has remarkable advances over Joomla! 1.0 in the areas of extensibility, usability and internationalization, and that is why its usage is recommended.
In this section you will find answers of the following questions:
- How to Access Fantastico De Luxe?
- How to install Joomla through Fantastico De Luxe?
- How to use and change Joomla Templates?
- How to use Joomla?
To access Fantastico De Luxe, you need to be logged into your Customer Area first. From the Customer Area index click on the icon My Account Section.
On the next page, look for the button Go in the cPanel column of the account table.
Once logged in the cPanel click on the Fantastico De Luxe icon.
Installing Joomla 1.5 or Joomla 1.0.x through Fantastico De Luxe is a quick and straightforward process. You just need to follow the instructions displayed during the process. If you feel you need a more detailed guide please check our step-by-step installation tutorials, below:
Your Joomla installation comes with several pre-installed templates to choose from. However, there is a big choice of free templates online and you can easily add new ones to your Joomla. SiteGround.com is proud to maintain one of the largest collections of free Joomla templates!
The SiteGround professional Joomla Designer has created this Joomla Template Gallery for you to review and download any of the templates you like for free.
 |
How to change a template in: Joomla 1.5 or Joomla 1.0.x |
This detailed guide will help you add new templates to your Joomla and will show you how to change your default one.
Joomla is a powerful application that comes with a wide range of default functions. It also permits advanced users to add extra functionality with the help of many additional modules and addons distributed freely on the Internet. SiteGround has prepared a detailed step-by-step tutorial for the most important topics connected with Joomla that you can review at:
|
|
How to build my site with phpBB?
phpBB is one of the most powerful and commonly used open-source forum systems nowadays. It is suitable for newbies as well as more technically oriented users. With it you can either create a simple forum for you and your friends or more advanced forum for larger communities. phpBB is easily installed through the Fantastico De Luxe in your cPanel.
In this section you will find answers of the following questions:
- How to Access Fantastico De Luxe?
- How to install phpBB through Fantastico De Luxe?
- How to use and change phpBB themes?
- How to use phpBB?
To access Fantastico De Luxe, you need to be logged into your Customer Area first. From the Customer Area index click on the icon My Account Section.
On the next page, look for the button Go in the cPanel column of the account table.
Once logged in the cPanel click on the Fantastico De Luxe icon.
Installing phpBB through Fantastico De Luxe is a quick and straightforward process. You just need to follow the instructions displayed during the process. If you feel you need a more detailed guide we recommend you our step-by-step installation tutorial:
The choice of the phpBB themes you use will help you add your personal feel to your site. Your phpBB installation will come with several auto-installed themes to choose from. However, there is a big choice of free themes online and you can easily add new ones to your phpBB.
The SiteGround professional phpBB Designer has created this phpBB Theme Gallery for you to review and download any of the themes you like for free.
This detailed guide will help you add new themes to your phpBB and will show you how to change your default one.
phpBB is a powerful application that comes with a wide range of default functions. It also permits advanced users to add extra functionality with the help of many additional plug-ins distributed freely on the Internet. SiteGround has prepared a detailed step-by-step tutorial for the most important topics connected with phpBB that you can review at:
|
|
How to build my site with WordPress?
WordPress (WP) is one of the most popular open-source Blog applications. Thanks to its rich set of features you can use WordPress to create not only an online Blog but also a fully functional website. It is easily installed through the Fantastico De Luxe in your cPanel.
In this section you will find answers of the following questions:
- How to Access Fantastico De Luxe?
- How to install WordPress through Fantastico De Luxe?
- How to use and change WordPress Themes?
- How to use WordPress?
To access Fantastico De Luxe, you need to be logged into your Customer Area first. From the Customer Area index click on the icon My Account Section.
On the next page, look for the button Go in the cPanel column of the account table.
Once logged in the cPanel click on the Fantastico De Luxe icon.
Installing Wordpress through Fantastico De Luxe is a quick and straightforward process. You just need to follow the instructions displayed during the process. If you feel you need a more detailed guide we recommend you our step-by-step installation tutorial:
The choice of the Wordpress themes you use will help you add your personal feel to your site. Your Wordpress installation will come with several auto-installed themes to choose from. However, there is a big choice of free themes online and you can easily add new ones to your Wordpress.
The SiteGround professional WordPress Designer has created this WordPress Theme Gallery for you to review and download any of the themes you like for free.
This detailed guide will help you add new themes to your WordPress and will show you how to change your default one.
Wordpress is a powerful application that comes with a wide range of default functions. It also permits advanced users to add extra functionality with the help of many additional plug-ins distributed freely on the Internet. SiteGround has prepared a detailed step-by-step tutorial for the most important topics connected with Wordpress that you can review at:
|
|
How to build my site with vTiger?
vTiger is an open-source Customer Relationship Management software (CRM), used mainly by small and medium-sized businesses. vTiger CRM can be used to manage your company wide CRM and Inventory Management activities, such as sales force automation, customer support and service, marketing automation, etc.
In this section you will find answers of the following questions:
How to install vTiger?
The SiteGround Technical Support Team would gladly assist you with the installation of vTiger on your hosting account. To contact them, you first need to be logged into your Customer Area. From the Customer Area index proceed to the Get Suppor Section.
On the next page, please proceed with HelpDesk - request a script Installation.
Once you are at the HelpDesk home, please proceed with the Script Installation category located under the Other Technical Issues section.
From there, please proceed with the Request a script installation link located at the top of the page.
You will be asked to choose a script from an extensive list of scripts. Please scroll down to Customer Relationship and then choose vTiger.
SiteGround has also created a detailed guide that will help you install vTiger CRM on your hosting account yourself.
vTiger is a powerful application that comes with a wide range of default functions. It also permits advanced users to add extra functionality with the help of many additional plug-ins and extensions distributed freely on the Internet. SiteGround has prepared a detailed step-by-step tutorial for the most important topics connected with vTiger that you can review at:
|
|
How to build my site with Scripts/Applications
SiteGround is compatible with over 250 applications. With us you can easily use many open-source Content Management Systems (CMS), Galleries, Forums, Wikis, Blogs, Portal, e-learning management systems (LMS), etc. According to the installation process, the applications could be divided into two groups:
- installed through Fantastico De Luxe
- installed manually
In this section you will find answers of the following questions:
- How to access Fantastico De Luxe?
- Most popular Fantastico De Luxe scripts/applications
- How to request manual script/application installation?
- Most popular non Fantastico De Luxe scripts/applications
To access Fantastico De Luxe, you need to be logged into your Customer Area first. From the Customer Area index click on the icon My Account Section.
On the next page, look for the button Go in the cPanel column of the account table.
Once logged in the cPanel click on the Fantastico De Luxe icon.
Fantastico De Luxe provides a list of over 50 scripts/applications that could be installed within few mouse clicks on your SiteGround hosting account. Below you can find the detailed installation guides for some of the most popular Fantastico De Luxe applications:
 Mambo |
PhpBB |
WordPress |
| Joomla |
SMF |
Coppermine |
| Moodle |
osCommerce |
Gallery 2 |
| phpNuke |
Zen Cart |
To see a full list of the scripts/applications included in Fantastico De Luxe press here.
The SiteGround Technical Support Team would gladly assist you with the installation of any of the script/application we are compatible with on your hosting account. To request script/application installation, you need to be logged into your Customer Area first. Then proceed to the Get Support Section.
On the next page, please proceed with HelpDesk - request a script Installation.
Once you are at the Help Desk home, please proceed with the Script Installation category located under the Other Technical Issues section.
From there, please proceed with the Request a script installation link located at the top of the page.
You will be asked to choose a script/application from an extensive list of scripts/applications SiteGround is compatible with. This list contains all of the Fantastico De Luxe scripts/applications plus all of the non-Fantsatico scripts SiteGround install for free.
If you cannot find the script/application you have chosen to work in the list, please scroll down and proceed with the script not in the list option. Fill in the required fields and press the Submit button to send your request to our Technical Support Team. Please note that installing a script not in the list requires additional fee.
There are many scripts/applications that are not included in the list of available scripts/applications in Fantastico De Luxe. Below you can find the detailed installation guides for some of the most popular manually installed scripts/applications:
|
|
How to build my site with Mambo?
Mambo is one of the most powerful and commonly used Content Management Systems (CMS). With it you can create both a simple personal webpage and a complex corporate website. Mambo is easily installed through the Fantastico De Luxe in your cPanel.
In this section you will find answers of the following questions:
- How to Access Fantastico De Luxe?
- How to install Mambo through Fantastico De Luxe?
- How to use and change Mambo Templates?
- How to use Mambo?
To access Fantastico De Luxe, you need to be logged into your Customer Area first. From the Customer Area index click on the icon My Account Section.
On the next page, look for the button Go in the cPanel column of the account table.
Once logged in the cPanel click on the Fantastico De Luxe icon.
Installing Mambo through Fantastico De Luxe is a quick and straightforward process. You just need to follow the instructions displayed during the process. If you feel you need a more detailed guide we recommend you our step-by-step installation text and video tutorials:
The choice of the Mambo template you use will help you add your personal feel to your site. Your Mambo installation will come with several auto-installed templates to choose from. However, there is a big choice of free templates online and you can easily add new ones to your Mambo.
The SiteGround professional Mambo Designer has created this Mambo Template Gallery for you to review and download any of the templates you like for free.
This detailed guide will help you add new templates to your Mambo and will show you how to change your default one.
Mambo is a powerful application that comes with a wide range of default functions. It also permits advanced users to add extra functionality with the help of many additional modules and addons distributed freely on the Internet. SiteGround has prepared a detailed step-by-step tutorial for the most important topics connected with Mambo that you can review at:
|
|
How to build my site with phpNuke?
PhpNuke is a powerful open source Content Management System (CMS) that can be used equally successful for creating a gaming site for a clan and a professional portal page. It is suitable for game lovers as well as more experienced portal users. PhpNuke is easily installed through the Fantastico De Luxe in your cPanel.
In this section you will find answers of the following questions:
- How to access Fantastico De Luxe?
- How to install phpNuke through Fantastico De Luxe?
- How to use and change phpNuke Themes?
- How to use phpNuke?
To access Fantastico De Luxe, you need to be logged into your Customer Area first. From the Customer Area index click on the icon My Account Section.
On the next page, look for the button Go in the cPanel column of the account table.
Once logged in the cPanel click on the Fantastico De Luxe icon.
Installing phpNuke through Fantastico De Luxe is a quick and straightforward process. You just need to follow the instructions displayed during the process. If you feel you need a more detailed guide we recommend you our step-by-step installation tutorial:
The choice of the phpNuke theme you use will help you add your personal feel to your site. Your phpNuke installation will come with several auto-installed themes to choose from. However, there is a big choice of free themes online and you can easily add new ones to your phpNuke.
The SiteGround professional phpNuke Designer has created this phpNuke Template Gallery for you to review and download any of the themes you like for free.
This detailed guide will help you add new themes to your phpNuke and will show you how to change your default one.
phpNuke is a powerful application that comes with a wide range of default functions. It also permits advanced users to add extra functionality with the help of many additional modules and blocks distributed freely on the Internet. SiteGround has prepared a detailed step-by-step tutorial for the most important topics connected with phpNuke that you can review at:
|
|
How to build my site with MediaWiki?
MediaWiki is one of the best free Wiki engines. It is used to run Wikipedia - the World's largest online encyclopedia. It has a nice layout and user-friendly control panel so that you can easily create a great looking website.
In this section you will find answers of the following questions:
The SiteGround Technical Support Team would gladly assist you with the installation of MediaWiki on your hosting account. To contact them, you first need to be logged into your Customer Area. From the Customer Area index proceed to the Get Support Section.
On the next page, please proceed with HelpDesk - request a script Installation.
Once you are at the HelpDesk home, please proceed with the Script Installation category located under the Other Technical Issues section.
You will be asked to choose a script from an extensive list of scripts. Please scroll down to Wiki and then choose MediaWiki.
SiteGround has also created a detailed guide that will help you install MediaWiki on your hosting account yourself.
MediaWiki is a powerful application that comes with a wide range of default functions. It also permits advanced users to add extra functionality with the help of many additional extensions distributed freely on the Internet. SiteGround has prepared a detailed step-by-step tutorial for the most important topics connected with Wordpress that you can review at:
|
|
How to build my site with osCommerce?
osCommerce is one of the most powerful e-commerce applications that you can download for free from the Internet. With it, you can really easy build an online shop and maintain it with almost no efforts. osCommerce is easily installed through the Fantastico De Luxe in your cPanel.
In this section you will find answers of the following questions:
- How to Access Fantastico De Luxe?
- How to install osCommerce through Fantastico De Luxe?
- How to use osCommerce?
To access Fantastico AutoInstaller, you need to be logged into your Customer Area first. From the Customer Area index click on the icon My Account Section.
On the next page, look for the button Go in the cPanel column of the account table.
Once logged in the cPanel click on the Fantastico De Luxe icon.
Installing osCommerce through Fantastico De Luxe is a quick and straightforward process. You just need to follow the instructions displayed during the process. However, if you feel you need a more detailed guide we recommend you our step-by-step installation tutorial:
osCommerce is a powerful application that comes with a wide range of default functions. It also permits advanced users to add extra functionality with the help of many additional modules distributed freely on the Internet. SiteGround has prepared a detailed step-by-step tutorial for the most important topics connected with osCommerce that you can review at:
|
|
How to use FTP to upload your website?
FTP (File Transfer Protocol) is the most popular way for uploading files on a hosting account. There are two main ways to upload trough FTP: through a standard Web browser (Internet Explorer, Mozilla Firefox, etc.) or through a dedicated FTP software program, referred to as an 'FTP Client'. To start uploading via FTP you need to know your login information.
In this section you will find answers of the following questions:
To find the FTP login details for your account, you need to be logged into your Customer Area first. From the Customer Area index proceed to the My Account Section.
From here, press the Manage button in the Manage column of the account table.
Proceed with the Go button that resides to the Upload files through FTP sign.
An FTP Client is software designed to transfer files back-and-forth between two computers over the Internet. It needs to be installed on your computer and can only be used with a live connection to the Internet. With an FTP client file, transfers are made by simply dragging and dropping files from one pane to the other.
There are many FTP clients you can use to upload files to your hosting account. The most commonly used by the SiteGround clients are FileZilla and CuteFTP. We have prepared detailed step-by-step tutorials for the most important topics connected with FileZilla and CuteFTP that you can review at:
Note: Using a web browser for an FTP connection is difficult and sometimes even impossible. Uploads and downloads are not protected and highly inappropriate for large files. That is why SiteGround strongly recommends you to use an FTP client for an FTP connection.
To make an FTP connection you need to use Internet Explorer and type ftp://username@yourdomain.com in the address bar.
After you login you will be sent to a page displaying all files and folders currently located on your hosting account. To upload a file, simply drag and then drop it to the location where you would like the file to appear.
|
|
How to publish my DreamWeaver website?
DreamWeaver is one of the most powerful applications used by both beginning and advanced web designers for building and managing websites. With DreamWeaver you can create tables, forms, CSS styles, etc. You can also create your own templates as well as edit hundreds of pages on your website with a single mouse click.
In this section you will find answers of the following questions:
Your SiteGround hosting account is fully compatible with DreamWeaver created websites and you can find detailed instructions how to publish your DreamWeaver website at the link below:
DreamWeaver is a powerful application with a wide range of functions that allow a great freedom for web-design. SiteGround has prepared a detailed tutorial for the most popular topics connected with DreamWeaver that you can review at:
|
|
User and Pass for uploading
Any application that is locally installed on your PC and is used for uploading files on you account usually requires a username and password. Those are the username and password for the cPanel with which you can manage your SiteGround hosting account. Below you will be guided how to find these login details:
You first need to be logged into your Customer Area. From the Customer Area index please proceed to the My Account Section.
On the next page proceed with the Manage button in the Manage column of the account table.
Here you will see your cPanel login details. They are the same as the one that has been sent to you within the Welcome email after you purchased your account with us.
If you do not remember your password you can easily reset it by pressing Change Password.
|
|
How to transfer my website content to SiteGround?
If you are a transfer client, you can take advantage of our Website Transfer Promotion - request your site transfer within 7 days after signup and our customer service team will do the transfer for you for free.
In this section you will find answers of the following questions:
- How to request Free Transfer in the first seven days after sign up?
- How to request website transfer after the first seven days?
- How to transfer your website content yourself?
- Important Note
To place a transfer request, you need to be logged into your Customer Area first. From the Customer Area index proceed to the Get Support Section.
Continue to the HelpDesk category and press on the Report a hosting related issue link.
You will be sent to the HelpDesk home page. To post a transfer request you need to proceed to the Website Transfer section.
Note: If your previous host is running cPanel control panel, we can copy your whole account (pages, e-mail accounts and everything else you keep inside your account). However, if your previous host is not running cPanel, we can only copy the files/folders and databases, but not your e-mail accounts and/or other account settings.
Please login to the Help Desk home and proceed to Paid Website File Transfer category.
Note: The websites transfer requires developer's work and costs $50 per hour.
If you would like to transfer your website content yourself, here are some guidelines you might need:
- Create a backup of your site on the current hosting server and download it to your local PC.
- If you have any MySQL/PostgreSQL databases, and the backup facility does not archive them, create a dump of those and download them as well.
- Upload the backup files to your SiteGround account and extract them. To learn how to upload files to your web hosting account, please check the FTP tutorial.
- Import the database dumps to newly created databases. This is easily done with the phpMyAdmin feature in your cPanel. Please note that the imported file size cannot exceed 50 megabytes!
Please do not forget that after the file transfer is completed you should change the DNS settings of your domain name so that it points to your SiteGround account. Otherwise people will continue to access the old location of your website (at your old host) by typing your domain. Click here to learn how to do this.
|
|
How to use my existing domain name with Siteground?
Using your existing domain name with SiteGround is easy! You simply have to point it to your SiteGround account by replacing your old host DNS settings with the SiteGround ones.
In this section you will find answers of the following questions:
- Where to find the correct DNS settings for my domain name?
- How to change the DNS settings of my domain?
- Important Notes
To find the correct DNS settings for your domain name you need to be logged into your Customer Area first. From the Customer Area index continue to the My Account Section.
On the next page proceed with the Manage button in the Manage column of the account table.
You will find the correct DNS settings listed in the following way:
Although it is not very common, some domain registrars may require that you also provide the corresponding IP addresses apart from the names of the DNS settings. You will find the correct IP addresses listed next to the ns1 and ns2 settings.
Note: The DNS settings listed above are given as an example and are not the ones you will find in your Customer Area.
To change the DNS settings of your domain name, you need to login to the domain name management tool, provided by the organization that registered it for you. Here you can see how to change the DNS settings of your domain name according to your Domain Registrar.
In case you do not have access to such a management tool, you need to contact your Domain Registrar to change the DNS settings for you.
Please note that once you change the DNS settings of your domain name, it would take up to 48 hours for your domain to start pointing to the new location. The reason is that some registrars update their DNS information once every 48 hours.
Changing DNS settings does not change your domain name provider. If you would like to transfer the domain to SiteGround and thus have it managed by the same organization as your hosting account you need to order a domain transfer. Click here to learn how to do this.
|
|
How to transfer my existing domain name to SiteGround?
When you start using your new hosting account with us, it may be quite inconvenient to leave your domain name to be managed by your old host. If you do that you will have to communicate with two different organizations: one will be providing the hosting services for your website and the other will be providing domain registration services for your website. In order to move your existing domain and manage it together with your SiteGround hosting account with you just need to order the domain transfer extra service.
In this section you will find answers of the following questions:
- How to transfer your domain name to SiteGround?
- Requirements for successful domain name transfer
- Important Notes
- Transfer terms for .co.uk and .org.uk domains
To transfer your domain name to SiteGround and manage it together with the hosting account, you need to be logged into your Customer Area. From the Customer Area index proceed to the My Account Section.
Please proceed with the Transfer button in the Domain Names table.
In the Order Domain Transfer form please fill in the domain name in the blank field and press the Submit button. There are several requirements which your domain name should meet before we initiate the transfer process. Our system will check them automatically and will warn you if not all of them are met.
If your domain name is suitable for transfer you will be sent to a page where you will have to enter the domain name Authorization code (EPP code). In case you do not have it, please contact your Domain Registrar to get it.
Once you are ready, press the Submit button and proceed with the payment.
After initiating the transfer, you will receive an email from ENOM (our Domain Registrar) on behalf of SiteGround. This email is very important as it would require you to confirm the transfer of your domain name to our company. To do this, you just have to follow the instructions and click on the link included in the email. You may also receive a second email from your current registrar asking you to confirm the transfer once again. If this happens it will help to speed up the process.
Note: You can also transfer any domain you own even if you do not use it as a primary for your SiteGround hosting account. To do this you need to order the transfer as an extra feature from your Order Section. For detailed instructions about Extra features ordering please click here.
- The domain name to be transferred is not in 'locked' Status.
- The customer has access to the administrative contact email for the domain.
- The customer can provide SiteGround with the domain EPP key code, applying to domains for which there is such a code.
- There are more than 15 days till the domain name expiration date.
- The domain name was registered for the first time more than 60 day ago.
- The domain name has one of the following extensions: .com; .net; .org; .us; .biz; .info.
The domain transfer costs $14.95 one-time fee and includes 1 year of free domain registratio