To access the Help Desk you need to be logged into your Customer Area, first. From the Customer Area index proceed to the Get Support Section.

Continue to the Hosting related information and assistance table and click on the HelpDesk - report a hosting related issue link.

You will be sent to the HelpDesk home page.

From the Help Desk home, please find the category most appropriate for your issue. For example if you cannot send email choose the Email Related Problems category.

Once you open the related to your problem category we advise you to have a look at the Find Quick Answers section. There, you will find the most frequently asked questions, related to the topic and this is the fastest way to find a solution. Also, with the search feature we recently included into our Help Desk you will be able to search for an answer of your question in our Knowledge Base and Tutorials section.

If you cannot find a solution to your problem in the Find Quick Answers section and need to report the problem to our technical support, please proceed with the If your email is not working, please click here to report your problem link located at the top. Please make sure you provide all the information you will be requested during the process of generating the problem report.

Some categories in the Helpdesk have an additional option for posting a ticket at the bottom of the page.

Please note that some categories provide opportunity only for generating reports on pre-defined issues and do NOT have the additional option for posting a ticket. This most probably means that issues related to this category, which you cannot report trough the provided tools, are beyond the competence of the Technical Support Team.

In order to review already closed tickets or simply check a ticket for an update, you need to be logged into the Help Desk home. Then look for the View Tickets link at the left or You have No. unread tickets at the right, as shown below:

You will be taken to a page where you will see all tickets you have posted to the Tech Support so far. To review a certain ticket, just press on its Subject.

If a ticket you have posted to the Tech Support Team is closed but you still have questions or comments about it, you may reopen the ticket. To do this, simply press the Reopen Ticket button at the bottom of the ticket.

Note: A ticket that has been idle for 48 hours could not be reopened. In such case, you may open a new ticket and refer to the one you would like to follow up.