Email Security

Email Filtering

E-mail filtering allows you to select messages that contain certain string of text or other symbols, and either discard (not show) them, or send them to another e-mail box of your choice.

Step 1: To access the Mail Menu, click on the icon above the word Mail on the main screen of your cPanel interface.

Step 2: Click on E-mail Filtering to enter the Filter Maintenance menu.

Step 3: To add an email filter, click on Add Filter.

Step 4: Now select the part of the message that you wish the filter to look at from the first drop box.

Step 5: Select how specific you wish the filter to be from the second drop box.

Step 6: Enter the word(s) you wish to be used to filter in the blank field.

Step 7: Enter the destination for email that matches this filter in the blank field next to Destination (If you wish to have the email deleted, enter Discard in this field. To have the email sent to a different email address, enter that address in the field).

Step 8: Click on Delete icon to delete the filter.

NB: Please note that e-mail filtering does not leave a copy of the e-mail in the box you apply the filter for.

Troubleshooting Tips: Type a message in the Filter Test box on the Filter Maintenance menu and click on Test Filter to see where the message will go. Use the word(s) from your filter(s) in this message to test if they work.