SiteGround Reviews
Real Siteground Reviews by Our Customers
SiteGround encourages its customers to rate its service and share their true opinion. This page compiles a large number of unedited, real reviews left by SiteGround customers over the years we have been in business. When we started business back in 2004, we have seen some ups and downs, but we have become experts with unmatched service in the last years and we are happy that those who use our hosting appreciate that. The average rating we have received based on all SiteGround reviews left on this page for the last two years is 5 out of 5 based on 338 reviews and we are quite proud with that! Here is how our customers rated us and all SiteGround reviews they wrote since the very beginning:
"Dear Dimitar,
Thank you for this note. It pleases me that you read these notes and responded to me.
I want to talk about Peter as he has been my main resource within your service. My IT assistant set up this account with you and followed up anything that needed to be done.
When he was gone I took over but would have never been able to accomplish what I needed. Peter walked me through everything, assisted me in getting another account with you for straighttothechase, helped install WordPress and is always there.
Dimitar, it is very unusual to be able to establish personal relationships in a call center across the world. I am always online, often deal with call centers and in most instances walk away from these encounters with deep frustration on the lack of communication.
It says a lot about you that I know people at your center, that I can look up the bios and find out more, that there is a picture to be able to visualize the person and that I like your people personally.
It also says a great deal about you that you support real connections to solve problems together.
Thank you again for all that you do.
Warm wishes,
Chase"
I am generally always pleased with the support I receive from Siteground, but I would like to go the extra step and comment on my most recent support experience. I was helped by Hristina with a very urgent matter that kept our website from working properly. Her help was extremely swift, precise and solved our issue in less than 5 minutes. I am very happy with how swiftly and effectively our issue was handled and felt I wanted to go the extra step to point out that we received excellent service.
I wish to compliment Olga for her excellent service, I had a very good chat with her and she understands what I needed.
She solve my problem immediately.
Congratulations to Siteground for having this very friendly and helpful staff.
"Dear SiteGround:
Thank you. This message made my day...my evening and its residual will last for quite awhile for all of us here. Taping this to the wall for all to see. Your assistance and the style with grace in which your firm has consistently delivered to us here has been astounding and a miracle for me to witness that level of professionalism. But to be the receiver, would cause a salty discharge to emit from anyone's curtain lids. :)
We've long sensed that although you may be thousands of miles away from our screens, you've consistently delivered a great product & your attention to our challenges has made all of us feel like we're in this huge digi-family with you all. Solving the challenges of any creative is difficult but the way each person working at Siteground does it, is a distinct classic style of vintage-styled courtesy you curate for the entire planet. You are a very rare culture of creatives. We will never forget what your firm has done for us. And I am deeply humbled by receiving this email and amazed to see you subscribe to the same fun and shenanigans we do over here. Unbelievable! Thanks for that extra added smile too!"
I have been a customer for several years. Best Customer service ever!!!!
Response was so fast, and my problem resolved immediately.
I would like to commend a member of your staff, Mr. Lubomir K. for exceptional quality service which has reaffirmed my conviction of SiteGround being the best hosting provider on the Internet.
The details of my interaction with him can be found in ticket#817519 for account makingadifferenceforglobalharmony.com (Managed for Felipe Noguera)
He has understood the predicament that I was in and was flexible in offering a solution that proved timely and successful.
I manage over a dozen customer websites hosted on SiteGround and I will continue to use SiteGround as my premier Hosting Provider for all current and new business largely influenced by the company's ability to retain such good team members.
Kudos to you all.
I spoke with Ivan M. today, regarding purchase of 2 domains.
He was so nice and incredibly helpful. He resolved my needs immediately in a professional and positive manner.
Ivan was an excellent service representative to speak to because he genuinely listened to my concerns. He offered all of the help he could, researching my claim, purchasing my order for me and parking the domains for me as well.
Ivan M. is truly an asset to your organization!
Please thank him for me again.
Hi! I want to share my story of utter and complete satisfaction with you! It goes back to a year ago. I wanted to control my site. While working with a webmaster I no longer wanted him to manage or admin anything. He repeatedly shared that he provided the information to complete that. Much to my disappointment it was not working out. It was contentious and I was not a happy camper.I phoned siteground directly and a reasonable solution was created (I believe the gentleman is Ivan). I agreed and we moved forward. During this past year I must tell you Siteground has continually exceeded my expectations. As a result I am a huge fan.
I am writing this note (letter) a year later because the issue resurfaced at renewal time. Both Peter and George walked me through it and successfully called me down off the ledge (if you know what I mean). George was so patient and listened intently regarding my concerns. He went the extra mile to confirm that my needs were met.
I firmly believe that the real measure of a company, individual, etc. is when things are not ideal. Having been met with such an incredible group of individuals that make up your team has proven to be a joy (over and over). Even when I didn't know what the heck I was doing or describing their demeanor and communication skills got me through.
I realize this is a long note. I apologize for it. However, you would not know the backstory without it and not understand how much I appreciate you guys. Besides, most people write notes this long to complain so surely I should be okay writing this length to share a heart felt word of thanks, right?!!! Heehee:~).
Please thank your team for me: tech support, billing, customer service and all the ones that make Siteground what it is!
WOW! That's really all I can say. My son sat at my PC while I went to the kitchen to get a cup of coffee and somehow started a delete process on my entire account in FTP housing many domain names.
I closed the FTP program, but not before it was to late, Everything was broken.
I submitted a ticket, Dimitar picked it up within about a minute and had already started the restore process before he responded about 60 seconds later. Just over 3GB was restored and the sites all backup within 10 minutes of my ticket submission. Truly unremarkable support, Just Outstanding. I just started shopping around for Semi Dedicated hosting prices. but now, I'm not going anywhere and will simply be upgrading my accounts at Site Ground, not going anywhere. Just can't beat the support! Especially when in disaster mode.
I thought it would take hours to get a response on a ticket like this, not seconds.
Thanks a lot for your great support (Daniel, Nikolay, Kiril and Lubomir). This is 1A service and 1A technical competence - in a super short time. Really didn't expect that solution THAT fast.
Fixing the email issue in Egroupware 1.8, you did a great job as a team and individually. The issue wasn't just resolved by standard FAQ like solutions but needed Database knowledge, scripting knowledge, teamwork and good technical knowledge.
Good job!
I manage www.ArmanTheDesigner.com through Siteground, and have managed other websites through your service for a total of around 2 years.
I've been with over 12 webhosts over the course of 10 years, managing close to 15 websites during my career as a designer and content manager. I have never, in all honesty, had a webhost as awesome as Siteground. From technical support to sales inquiries, to the amazing pricing and absolutely astounding features, Siteground has delivered a 5-Star, 10/10 experience for me every single day without missing a beat.
I will remain a patron and supporter of Siteground for many years. This is the kind of experience I've been expecting, and all other hosts (Except Siteground) have fallen short.
Thank you for kicking ass.
I used to be in support myself and also a technical support manager, so I am well qualified to evaluate technical support activity.
Lubomir's action with regards to my problem is truly exceptional.
I had a problem that from one day to the next I was unable to login to my Joomla Admin for my business site. A highly disconcerting event. 2 support staff had had a look at it and were unable to resolve the issue. The last report showed that some changes had taken place on my login files, which really disconcerted me, so I re-opened the ticket asking about details of those changes as it wasn't me who had performed them.
Lubomir could have acted based on the information provided by his colleagues, but instead he checks for himself, and lo and behold the problem could now be solved.
Although we do not know the cause of the problem, the fact that Lubomir took action from a clean slate, has saved me time, effort and money.
I do not diminish the work performed by Lubomir's colleagues, as it remains a mystery what caused the problem in the first place and why the problem was resolved from one day to the next.
But in Lubomir's situation it would have been easiest for him, to not check and to direct me to buy additional support, which would have left me very unhappy, because the problem was not of my making.
Instead Lubomir has made me very happy and a more committed customer of SiteGround and as a result I am more likely to continue to add websites with SiteGround.
Overall your support staff are helpful and the main reason for me to be a customer of SiteGround.
I'm just going to say this, It's customer service reps like Ivan that make your service a 5 star experience. Keep doing what you are doing!
I just spent a little over an hour with Iva using your online chat.
I am in the North East and had my computers and warehouse destroyed.
As I rebuild everything from scratch it is refreshing when someone like Iva comes along.
Being patient was one thing.
But she also listened as was able to solve the issue.
Please send her my thanks and make sure you all know you have one valuable employee.
I'm a rather seasoned webmaster. I've had over 15 websites in 5 years, 10 of which are thriving. I'm very particular with my hosts, and I'm happy to say that Siteground has earned my business for my last 3 (and all foreseeable future) websites. Mirko Tilev is, BY FAR, the best customer service representative I've ever chatted with. He's incredibly professional and articulate, and if I didn't value his help on Siteground's side so much I'd hire him myself.
Mirko is what I wish all customer service representatives could be. Seriously.
I read about the whole review online and then watched the video. I have watched for many others too but Anna Georgieva made me believe every word of that video and review.
She not only made me comfortable, was patient, eager to help and more. I felt like talking to a friend rather than some customer service id. Apart from the offers she is the primary reason for trying the site ground service.
I am grateful for the assistance and I look forward to the awesome tech support that I read about too.
We knew that SiteGround is a great hosting company, but we didn't know that you have such a great customer support.
Today we've been looking for an answer in a certain topic, and I've been served by one of your customers - Iva Kitipova.
After spending ca. 5 minutes in chat with her, everything was explained nicely, clearly and professionally.
I'm glad that you have such a great support staff, and we decided to share a small word of praise for Iva.
She was very generous, very polite, patient and quick to answer all of our questions, so we decided to let the company know about it.
We'll keep sharing a good word about the SiteGround as a company and the services you provide.
I would love to put in a good word for Yavor. Yesterday I opened a ticket Ticket 771434 for account kizzieskorner.com And I am so very satisfied with the service I received from Yavor! I'm a complete beginner when it comes to hosting and website building - Yavor was extremely prompt with his responses - very positive and helpful in explaining all the details, although he could have just answered the question it was actually good for me to know "how" and "why" it happens - I really appreciated this detail! I really appreciate the service I receive from SiteGround - I have not had an issue at all and I LOVE the 24/7 technical chat help! Its so great to have someone nearby!
Thanks very much for all your great hosting services! I cant wait to renew
Dear SiteGround Management,
I am writing to let you know of the excellent service your Support Team Member Yavor Ivanov has provided for me. I had a problem with a crashed MySQL table on my social netorking site, and he repaired it within minutes of my posting the support ticket. This was minutes after I chatted with Borislav and received the recommendation to open a support ticket. I am extremely pleased with my total experience hosting with SiteGround from the excellent customer and technical service I received when you installed my SocialEngine script to today. I am blown away by the lightning fast professional response and resolution. Your customer service and tech support are top notch.
Never just a canned response, but perfection, execution and personality in support! SO IMPRESSED WITH SITEGROUND!!!!
I would like to say thank you for your company and employees constant quick response! This is why I will continue to use your company in the future, whenever I may have an issue your team promptly fixes it. Five star service, thank you!
Just a quick note about the support Daniel has provided. I was getting the runaround from a developer of an extension that i had installed. He was simply wiping his hands of the issues i was experiencing and telling me that the issue lay with the server setup or "somewhere other than my extension".
Thanks to Daniel, i can now get back to the developer and tell him exactly which of his file is causing my problems.
Great Support!
Hi Manger at SiteGround,
Iva was absolutely amazing, she helped me so much, was so totally awesome. She is worth at least twice what you pay her. If votes for goodness count for anything she gets a million from me. Thanks for having such amazing, wonderful, helpful and cheery staff, she is a complete asset to your business.
Cheers,
One Very Happy client.
Teodora is kind, and understanding, and sweet, and skilled, and customer-oriented, and - well, everything I could have asked! (even good-looking, but never tell her I said so, ok?)
Thank heavens for such a jewel!
I contacted SiteGround support today and had the pleasure of having the help of Anna. She was absolutely fast, efficient and simply delightful to deal with her.
Since I have worked in customer service in the past I wanted to let you know that people like Anna are those that keep your customers happy and staying with you, and as a business owner now, I must say that is people like Anna I would love to have working for me.
Thank you very much.
I have just open an account with you few days ago
(www.artistacollection.com) and the service I have received since is
wonderful.
Your staff is very helpful and they know what they are doing.
I have been helped by:
- Georgi Vasilev
- Ralitsa Mincheva
- Teodora Naydenova
And I give them all a 5-stars service!
I won't hesitate to refer your service to friends.
I am happy with the services offered to me by Anna. I also requested her to forward my number to SiteGround so that if anyone of them happen to be in Kenya, it would be my pleasure to share over a meal because I love
SiteGround
Very helpful Iva was. Great service. I love it. Having this chat support is great. I know what I need to get done to start the process. Before speaking to Iva, I did not know what to do. The quickness of getting support was superb. Thanks Iva!
Support was very patient with me an helped solve problem. Thank you.
Fast response and personable and friendly customer service reps. Having a picture and profile of the person you are chatting with is a great idea! Made me feel that I wasn't chatting with a robot. A so far! Keep it up!
As a new joomla user this website is giving me great support to build my website.
In my line of work, customer service means everything, and I always want it to be at the top of the list for companies I choose to work with. I've been with SiteGround for over four years now and have NEVER been let down in this regard. Thanks!
Thanks Georgi! I appreciate such quick, great and responsive service! 5 STARS I say!
Siteground tech support is the best I've ever dealt with. They have skillfully handled every tech problem I've encountered. I am so satisfied with their hosting and their tech support that I am moving all my sites to siteground as they expire with other providers.
Who the hell are these guys???? ........ Yavor Ivanov and Stanislav
Belchev?......And why aren't they working for ME instead of
SiteGround???
These guys are GREAT!!!
Perhaps I should travel to SiteGround's headquarters! Perhaps I should
get on a plane, and then a train, and a taxi and then a bus, and then
sneak in to your headquarters and kidnap them! I could take them back
here to the great state of Nevada in the United States. I could tie
them to a desk and make them my personal computer IT personnel!!!
But of course, if I do such a thing, then their families will not be
happy, the police would not be happy, and SiteGround would not be
happy. And of course, if I did these things, then Yavor and Stanislav
would also not be happy!!! (this would NOT be good!) So I ask you:
What should I do???
Well, I guess the best thing for me to do is to not disturb the
natural balance and the natural order of the Universe. All of us who
live here and work here are "family", and it is never acceptable (or
wise!) to upset the family balance of the Universe.
SiteGround and its family of professionals are the best of the best!
They deserve high praise.....ALWAYS! Why?
Because they are ALWAYS professional, ALWAYS highly-knowledgeable,
ALWAYS fast, ALWAYS polite and ALWAYS courteous!!!
And.....SiteGround personnel are.....
ALWAYS ALWAYS ALWAYS ALWAYS ALWAYS ALWAYS ALWAYS ALWAYS ALWAYS ALWAYS
RELIABLE!!!! RELIABLE!!!! RELIABLE!!!! RELIABLE!!!! RELIABLE!!!!
THANKS...THANKS....THANKS....THANKS!!!!!!!!!!!!!!
Siteground continues to be a web host I trust; I am impressed with their dedication to customer service. I have been with them for six years and they were a savior after several other webhosts that turned into nightmares. They always respond to my support tickets or questions, and I have never had any downtime on my web site. They've even gone above and beyond their duties to help me when I needed it.
Siteground is so much better than my last server experience. I don't feel alone and "on my own". They have gone out of their way to not only help solve issues, but help us operate efficiently and have gone the extra mile several times to make it happen! Thanks Siteground!!
I've been a very loyal and happy customer of Siteground for many years now. I rate them and their fast and highly knowledgeable support team AAA+ in standards and service. "The host with the most!"
Quincy Jones
Siteground has the best support team on the Internet! I have been in this business for a long time and Sitegrounds staff is always willing to back us up with their unique expertise. They are quick, professional and friendly.
Hi,
I had a major issue with my forum and was going round in circles but up stepped Dimitar again.
This guy has helped a few times and always goes beyond the call of duty to help.
He is a credit to siteground and the main reason I will always recommend you to all my contacts for domains, webhosting etc.
Please pass on my thanks and give him a big pat on the back from me and my forum members.
Thanks
My new Joomla website is a day or two from going Live but I'm very impressed with the fast, courteous AND knowledgable help I receive from Siteground. I would not have a Joomla site anywhere else. Period.
Great and so easy - will actively recommend SG to others
98% of a great support! Of course we all are people and also sometime is a full moon nights... :), but overall, I am completely satisfied.
I am starting a new business and my web site and hosted services are key to success. Fortunately I have the Siteground Support Team assisting me so quickly and accurately they feel like my own IT shop!
The support provided by SiteGround is second to none. Super fast response times and accurate information provided at all times.
The best, every time you need support they are ready. Excellent Hosting Service.
I am completely and utterly amazed at the extremely efficient and proficient customer service staff at SiteGround. I cannot recommend them enough!
Siteground's technical support and customer service sets them apart from any other provider. There's not another company that comes even close to the quality of service I have received from Siteground.
I wanted to thank you for the quick and capable assistance.
Wonderful help. I will continue to spread the Siteground "word" to family and other businesses!!
I am happy to be a customer reference.
Once again SiteGround has helped me significantly! So proud to be using SiteGround as my host.
Siteground customer services has been fast and accurate any time I need assistance.
This is the best customer service! Always fast at solving the problems, always capable of finding a solution for you.
I am very much happy with the services at Siteground.com
Awesome support as always from the team at Siteground. That is why I continue to renew each year.
Siteground since the beginning has always been very patient and prompt with the questions and requests for service that I have had since signing up. Many thanks!
You guys are awesome!!! Quick response and no-nonsense answers.
Thnk you again for your help!!
Greetings and well wishes.. this is Mike here from Digital Blowfish Pte
Ltd - Singapore... I purchased your Hosting Plus package 2 days back and
I would like to extend my appreciation to your full team for their
support they have given me via online chat, email and helpdesk (Anna,
both Sebastians from tech and sale :-)).. they have been very patient
and helpful throughout while solving my DNS and Domain issues.... you
can understand the extent with me being a layman with the setup and
administration.... keep up the good work.... I am sure your company
already has a firm foothold as one of the most reliable and quality
service (both for service and products) in this competitive online
business... cheers
Fast support. Fast billing resolutions. Fast servers. 99.9% Uptime (I think I saw my site down for like 2 seconds this whole last 2011 year) The features just keep getting better
Amazingly responsive, informed and polite. Siteground support is truly outstanding!
After many years in this business I can sit relaxed and be sure my clients data is online and safe.
What can I say more? It's just amazing!
You will not believe what SiteGround can offer for just a small price.
Powerfull servers located all over the world with unlimited space and bandwidth with no downtimes.
You'll get your website running in no time with the fast ticket support, live chat or phone support.
First, I was suspicious but after few weeks of testing I was very happy with my choose (SiteGround.com) and now I am using SiteGround hosting for my vBulletin community forums and I even recommended it to my father for his company and he's happy too with it.
Thankyou for providing the best WEB/VPS Hosting around :)
Siteground support is a very pleasent experience indeed, quite unlike the general norm. Thanks
With Siteground, its enough 5 minutes to get the work done!
EXCELLENT support service...
Thank you
Siteground has fantastic customer service! I am extremely happy with the speed when solving any issues I have with my email, hosting, transfers and domains. Thank you for your great customer service
Thanks for the super-fast response.
(Too bad I suck at web-design to cause the problem I had in the first place.)
Amazing assistance every time i request it! Some other companies should take note, or maybe not because then Siteground would have competition.
One of the things that sets SiteGround apart from the rest is the professionalism of the staff, especially the technical staff who have been consistently fast and efficient any time that I needed them.
Siteground has always gone out of their way on the customer service side. They are prompt efficient and a pleasure to deal with. I have five sites on their servers and they never let me down.
Thanks Guys!
JT
Fast responce to a script query issue.
Solved and set up by siteground tech support. 10/10
Siteground's support staff are always quick to respond 24 hours a day.
I appreciate this high level of support!
this is why i ALWAYS and will always use siteground without hesitation. i have NEVER had a case where my help ticket wasn't answered quickly after i entered it and any issues i've had have always been resolved. i did a lot of research before deciding on siteground and have never regretted the decision. when clients want to use a different hosting company, i never even consider it. if they want me, they get you too :) thank you for making it such a pleasure to work with your team!
You guys are great ! Thanks for the very speedy resolution to our self-inflicted problem !
I see you are very professional company, and hope many sites and recommendation for SiteGround will be done.
Dear SiteGround Sales Team,
My request ticket was resolved in a professional and timely manner.
Excellent customer service from SiteGround Sales Team and Tech Support
Team.
Joseph Perez, owner & founder
PRECISION STEAM CARPET CARE
Server uptime is an absolute UTMOST nitpick area of mine. I don't want to see my website say 404 offline for more than 5 seconds in a whole YEAR. well this host I have seen ZERO seconds. I think it went offline for a half a second once or twice last year?
But besides Server Uptime I need HIGH quality support from caring dedicated people. Siteground has it all.
The help desk answered my questions in a very short turnaround time. Much quicker than any phone numbers, call centers etc. where they leave you on hold forever. 5 stars for SiteGround help.
Your support always amaze...quick..precise..Thank you
Very strong support. I normally give them the problem and sleep over it. Next morning when I login, its sorted out. You want to have a good nights sleep - try them
I'm extremely happy with the Tech Support from SiteGround.
Superfast and efficient !!!
Very, very satisfied !!!!!!!!!!!!!!!!!!!!!!!!!
Best Wishes to SiteGround,
Hernando Ferro
Brilliant work for my urgent (self-caused) problem - lifesavers!
SiteGround is a wonderful web hosting service! Very comfortable website management, great and affordable pricing and the best thing is the support! The people that support you make you feel like you are part of a big family, The SiteGround Family! Those people can spend hours to assist you with your issues and will do anything to have your problems solved. A day after I joined their service, I received a call from SiteGround welcoming me into the service and checking if I need any help! Recommended for anyone out there that want a website!
Thank you very much! I have been continually impressed with the level of support your company has. I am a former Godaddy rep and a ex-Microsoft tech as well as a former Dell tech rep. I have had accounts at various hosts and have had clients at other hosts. I have never seen the great service I get here. I'll continue setting up my new clients here when I can. You make me look good!
SiteGround has been a very good hosting service. They are fast, reliable, and their CPanel is awesome. The support is great too! Anytime I have an issue they are very quick to respond. I would recommend them to anyone in a heartbeat. Thanks SiteGround!
I am very satisfied with SiteGround's staff, help me resolve an issue in a few seconds, thank you very much, Support Team!
Always such good service at Siteground. Had to get my server upgraded so we could use the latest mySQL. Done in about an hour. I'd still be trying to figure it out. Now it is all done and nobody even knew... Great job, well done.
After making the mistake of moving from SiteGround, for a host who made big promises and didn't deliver, I moved all of my sites back. Keep up the great service. My sites haven't seen any down time since the move and for some reason spam is almost non-existent on your servers. I don't know how SiteGround does it but I am thankful for it.
Can't get any sleep without knowing my digi-world is safe. I've been able to sleep soundly & without nightmares or interruption since 2009.
Amazing customer service! Support was fast, effective and courteous and got my site up and running in less than an hour.
I particularly enjoy the Support Siteground gives. It's Superfast and Intelligent. Thanks for always being there!
I want to thank you for your wonderful and courteous staff (sales and technical). They have the most patient and caring attitude. I am a beginner and was at first hesitant to ask because I didn't want to sound "stupid", but your staff made me feel so comfortable. They walked me through the process. I have been trying to study the Joomla video tutorial, because of your staff, I am able to follow through the process. I have a lot to learn on how to create my website www.trekfit.com, but because of your staff's caring attitude, I feel comfortable that I will be successful in creating it.
People need to know more about you guys, because you have given me so much than I expected. I will definitely put your link in all my sites. Thank you again and God Bless!!!
This morning I contacted your chat support and got Martin. He helped me cancel a website I had gotten for my grandson last year, but my grandson never used it. Martin took care of that for me right away, with no hassle at all. Then he asked if there was anything else I needed.
I have 9 other websites with you under several different usernames. It is always difficult to remember the various logins. So I asked if he could collect them all under a single login for me. In less than five minutes, he had verified them all and moved them under one login for me.
Martin was very polite, caring and competent, and he didn't at all resent doing something extra.
These changes will be so very helpful. Your up time is always exceptional, and every time I contact you guys for anything, I get great support. Martin's help was excellent and while rare in today's world, that level of care and competence are typical of the great staff working there.
yours,
Art & Deb Mealer
Hello Siteground, just a short note to thank you all for the support. Specifically Yavor, Todort and particularly Dimitar. I have tried many times to move accounts from server to server over the past months and gave up time after time.
With you all's help, I finally got to it in the past 24 hours and now moving accounts through Cpanel, FTP and WHM.
You all complete each other really well. I started on this with Dimitar last night, and each of you manage to pick up the ticket flawlessly adding complementary suggestions, looking at the issue from different angles, that really helped. You make up a great team. You were awesome in helping me out, not giving up on me.
This is not to say that I won't run into challenges again in the future and can pretty much guaranty that I will need more support and I know you will be there.
SoCelebrities
http://SoCelebrities.com real time news about your favorite celebrities
Everytime I have a concern or question regarding the use and configuration of my shopping cart SiteGround is quick to respond. They have a very knowledgeable support staff and always follow through to ensure that my issue is resolved to my satisfaction. I am very pleased with their quality of service and highly recomend them to anyone looking for a great hosting company.
Regards,
Grant Sewell
Industrial Parts Online
Solid and timely service to hosting and application problems.
The site has extensive self-help tools for just about everything--BUT when you need a real person, I have had nothing but excellent--timely, professional, knowledgeable--support.
What can I say!!!! I am amazed seriously this guy Martin is a down to earth, straight talking, to the point guy!!!
He is a gem in your support infrastructure within 5 minutes he had sorted out my issue and made me a very happy customer indeed.
Could you somehow repay him for his diligent effort that he has shown to supporting me, just mention that he is doing a great job and that your company is pleased with him. I know something as simple as that will push him further to deliver the best possible service and it doesn't take much to go out your way to thank someone.
It is not common, as I have dealt first hand with other companies support services and they don't compare to the speed and the friendliness SiteGround offers!
Once again thank you Martin and SiteGround for this amazing support. :)
I just wanted to basically mention that you guys at SiteGround are doing a really great job in terms of your support services. I mean compared to some other hosting providers/ Internet service providers your system has left them in the dirt. I have prior experience of trying to get help from other companies and they all ended up making my head swell up because they just did not speak to the point and in a friendly manner. This is the first time I have experienced such a quick, efficient, precise level of support where I did not even have to explain myself in too much detail.
I recently signed up to have my site hosted through SiteGround. I have one major complaint. You can't possibly be paying Anton enough I was probably his biggest pain in the ass customer of the night and he was patient and walked me through every step of the way. Whatever award you give a rep for salesman of the month, he deserves it. Siteground will be my home for a long time.
Your support is the best
- courtesy
- prompt
- quality as promised
Thank you!
Grace
Quick and very good! Even took the time to explain how the problem was resolved.
Great response time, and clear directions on how to fix the problem. Thanks!
Thank you for the call and for volunteering some VERY USEFUL help. The site is up and running and at a basic level it is fully functional in just a day!
thank you
jack
Would just like it to be known - Siteground has an awsome service, with highly qualified persons. Thanx... Trond
thank you for your help - going over and above to resolve the problem for me!
Great job.
Always fast, always courteous, always trustworthy.
SiteGround support staff never leaves me turning in the wind. They get back to me quickly. They respond directly and clearly to my needs and questions. They take care of business. I could not be happier.
The technical support response in no time to your request. And they help resolve quickly the issue. I really appreciate the service of Siteground.
Wow! Thank you so much for fixing the broken database table. It took about 15 minutes from the time I entered the ticket to the time it was fixed!
Excellent response from your helpdesk....this is the reason I pay a little more but stay with siteground.
Keep it up! Thanks
Great support. Fast and efficient!
You guys are awesome! Thank you!
They give us a great service for the best price. Their quick and proficient support was an example for our business.
We have almost three years with Siteground. Sometimes they do more than we need!
From Spain,
Miguel
The best thing which I like on Siteground is their customer care area. They are really very quick in response with a very satisfactory answer.
I Love this
I didn't expect a so quick action to resolve my problem.
Top level service.
Thanks.
Super quick answer.
Friendly team.
It could not be better.
happy to work with siteground
Thank you for providing a great service, I'm very happy with the SiteGround support team, they never let me down. Thank Your Support
Great bunch of guys at the customer service area and help solve my problem swiftly.
As always...you guys are wonderful!
Prompt response, friendly team
It would be impossible to run a site without your incredible support specially for me who does not have anyone to support locally and does not have the enough skills.
Keep it up site ground
Arjun
I salute the Technical Team for their very fast response to all my technical problem on my site. Keep it up and more power....
Hello Siteground,
I just wanted to express my gratitude and let you know just how happy I am with your services. You offer awesome prices for hosting and I just love the ticket support system you have for any of my needs. (I use it quite a bit). The support ticket system is always helpful for me. I submit a ticket and in a matter of MINUTES, it gets answered. I have never experienced such speediness with any other company.
The fact that your chat is available and your ticket system is 24/7 is simply remarkable. I have been a customer of yours for a while now and I have stayed with you simply for the fact that I'm extremely happy with your services.
I own a computer repair company here in Brandon, Mississippi. I have recently branched out and started building websites for my clients. Thanks to Dessy, in the customer services Chat, I was able to upgrade my account and be a re-seller! Dessy was extremely kind and helpful to me. Dessy was so knowledgeable and quick to help me with my needs. I know now, that I definitely can turn over most of my clients to Siteground for their hosting needs!!! The prices are un-beatable! Not to mention, the "up-time" is literally 99.9%, what you advertise! I, personally, have never had any of my sites go down, but I'm sure it happens when I'm not looking. Technology isn't perfect, if it was, I would be out of business! Siteground is as close to perfect as it can get!
I wish all of my Vendors would be as prompt and customer services oriented as Siteground. You're always there for me, not matter what hour of the day or night, and I could not be happier.
Just wanted to take the time out of my busy, busy day, to say "Thank You" Siteground. You're the best!
Nicole Alexander
Computer Works
An extremely happy customer! :)
This team answer queries SOOOOO fast. Excellent. They are more than happy to guide you through any areas that you are unsure of. This is very important to me.
Thank you for all of your help!! You have made us very happy with your service and understanding our problems.
I tried many other services before knowing Siteground and I am surprised to see that Siteground offers the best services, both technically and in terms of aid.
A big thank you
I am satisfied with the support and help you gave me. Your personnel were very kind and helpful.
Thanks.
Edwin
I am satisfied because the service was quick and I could resolve my problem in minutes. Really I'm happy to be with the SiteGround team.
Thanks a lot.
Sandra Lara
SiteGround responds to support tickets more quickly than I could probably call them up and ask my question!
Great customer service, very fast (few minutes) and very professional. Happy to work with you.
I have two sites hosted at SiteGround and my recent web site problem was solved by the experts at SiteGround.
Site Directory Index.Com Elite URL Listing Service
http://www.sitedirectoryindex.com
Chevy Xtreme Classic Chevrolet Enthusiast Forum & Link Directory
http://www.67-72chevyboard.com/forum/index.php
The software that run's my site has been abandoned by the developer, the experts dug in and pulled their hair out to find the answer to correct the script problem that none of my friends could help me with.
I supplied them with as much info as I could find about this problem from other site owners having the same problem just like me and they took the bull by the horns and took the beast down!!!
I can't express my thanks for saving my web site. I have thousands of hours invested in my site and lots of money.
Not to mention hundreds of customers depending on me to promote their sites as well.
Thank you again.
RagenRat / aka Mark Ramirez
Absolutely stellar! SG gets my highest praise!
GREAT AND FAST RESPONSE..... LOVE SITEGROUND
Responses were timely and comprehensive. We not only had our issue fixed, but learned *how* it was fixed & how it had gone off the rails in the 1st place. Thanks.
Excellent customer service and speed of reply, and of course, problem resolution, very impressed!
Great support and quick turnaround time! A fan so far.
Quick and efficient support team. Thank you for your assistance.
Have a good weekend!
Thank you SG, service and responses in all areas have been outstanding and handled professionally.
Siteground's customer service is consistently outstanding. I'm a novice and I built our company website myself, so I needed a lot of help. Their support people were quick, helpful, and patient. I highly recommend Siteground hosting.
Very Helpful Mr. Dimitar G.
I was stuck and Mr. Dimitar did not leave me alone and solved my issue very kindly.
Thank You very much, Mr. Dimitar G.
Best Regards,
Hernando Ferro
Awesome support and fast response also!
Great support, knowledgeable, efficient, and friendly
Fast great easy! Couldn't be happier!
SiteGround is more than an ISP. As the founder and developer of many innovative web properties including 140hours and America's Christian Talent, I am impressed on many levels with this exemplary hosting company's attention to customer service, and quickly resolving issues that affect my businesses. I would recommend SiteGround without hesitation to any web-based company starting out, or seasoned professionals. You will NOT be disappointed! G.E. Brant, customer
Siteground is a very very good hosting, and has a very very good support, thanks for your services!
Some days when you have just been at things too long, it pays to just ask for help. Fresh eyes are wonderful and so are people who know what they are doing! I really appreciate having the team at Siteground. They are professional and they keep me looking professional. Redirects to htaccess files are not my cup of tea, but Dimitar G. solved my problem in less than 20 minutes, even though it could have been 24 hours by policy. So they get a big "High-Five" for quick follow through and solving the issue. THANKS!
I just wanted to thank Dimitar for his big help.
Prompt, efficient and kind.
Besides, I've learned quite a bit from the Tech Support Team.
I Thank You all and I apologize for my bad temper.
Best Wishes,
Hernando Ferro
I LOVE how SiteGround responds so quickly to the tickets I submit!
Happy New Year!
Nicole
One Happy Customer
I really appreciate your help, you save my website, and I am very happy to work with you and be sure I will tell my friends about your server .. thanks again.
I love you
Siteground is great!
Thank you very much for your quick help.
unclenguyen.com
I have been with SiteGround now for a number of years and they really are the best. Customer service is quick and these guys go out of their way to resolve your problems!
Thank you, thank you, thank you!
As always, the support team at SiteGround resolved my problem immediately. I am moving all my domains to SiteGround!
Prompt service, and very patient with my learning curve. Thanks for the extra effort, it is much appreciated.
When it comes to websites there are 4 main aspects to look for in hosting... uptime, features, service, and pricing. SiteGround is one of few that offer all without sacrificing one of the above aspects.
Awesome!!!! You guys rock.
Excellent response time.
Direct to point answers and clarifications.
Thank you,
Gil.
Thanks for the great and very very very fast help .. :)
The service is very very fast and very friendly :)
I've had experience with 3 different hosting services. I'm juggling 6 different web sites and nobody I've found compares to service and featured offerings Siteground has. They make my job both a wonderful learning experience and a pleasure. Thank you!
I have been a Reseller with SG for more than 5 years now and this is probably the fasted service I have received yet. PLEASE KEEP THIS UP! It makes a big difference and I can serve my clients better that way.
HAPPY THANKSGIVING FOLKS
Great support. Problem was correctly within minutes. Thanks for your FAST service!!
Stanislav was extremely helpful and resolved my vBulletin installation issue extremely quickly. Thank you for the excellent support!
I think they are all rapid responses and each reply has information that is helpful but I could still use a bit more technical help with interactive instructions from time to time. Overall great friendly responses. I keep coming back time and time again and they seem to keep a smile on every time.
Just amazing. You are simply the best hosts any web developer could ask for. Just outstanding.
SiteGround support is wonderful. They have responded within a few minutes over and over. They understand the problem and resolve it every time. They are very helpful and are willing to do that little extra. They have also anticipated problems and are ready with solutions. They deliver much more than they promise.
I manage 4 websites, 2 of which are busy and are critical. This past week they have rescued me several times while my web site traffic has been going through the roof and I really needed my sites to stay up. I recommend SiteGround very very highly.
Jack Gibney
Muy rápida respuesta, y casi siempre con una solución efectiva. En resumen, muy buen soporte.
I had just signed up with SiteGround, and was in the very beginning step of building my site. I installed Joomla 1.5 and needed a certain mod enabled on my server. My technical knowledge wasn't the greatest, so I submitted a ticket requesting help with this item. The error was resolved and my ticket was responded to within less than 5 minutes! I have used other hosts, but this, thus far, has been most impressive! AND it was 2:15 A.M.!
10 stars out of 5!
Eric
www.OklahomaOnlineDivorce.com
The siteground team was great in resolving my problem. They found the problem quickly and were always very professional and courteous. I recommend siteground very highly.
So far I am very very happy with your support system. I was very skeptical when I first signed up with SiteGround because of the no phone support. But I must say this system is much better as you describe in your propaganda. I love not having to wait on HOLD or maneuver my way around exasperating Phone Menus.
Thanks Much,
My problems are met with solutions on the same day, i could not be more pleased!!!!
As always, your tech support is quick and top notch!
I am very pleased with the customer service that siteground offers. Thanks for the help!
Great service with a very speedy response to problems. 8 months with SiteGround---no complaints.
I am a published author and recently my blog, TheNamelessThing.com was bombarded with tens of thousands of spam comments. Siteground suspended the account, as it was a drag on their server load, and informed me immediately. As ever, their customer service was timely, efficient and courteous, and together we resolved the matter. Every time Siteground staff help me to solve a problem, they also teach me something valuable about managing my website. Thanks again, Siteground, I am massively grateful. I passed on the knowledge you gave me to work colleagues!
Ian Hough
The service is very quick & they get into my world to rectify the problem as per my satisfaction.
Thanks for all your support & services
SiteGround offers an excellent platform for hosting both Joomla websites and non-CMS sites. I find them secure and reliable, and server uptime is outstanding.
When I reported a problem I'd never seen before, the Siteground support staff patiently responded with the information I needed to resolve this issue myself next time.
Site Ground is one of the most amazing web hosting companies I've ever seen. Their staff are extremely altruistic and friendly. They help you in almost anything. You get hosting and a domain at an amazing price, not to mention, you can try out their awesome freebies once you purchase hosting. For example, premium support, semi dedicated plan for 30 days and more - you can even, if you're a customer who is already a member, purchase 1 year of hosting for $9.95, for you, or a friend.
Even if you are a beginner or a tech head, Site Ground is the place for you. They help you install literally anything onto your site, some for free (that are on a list) and some other things that are not listed for a fee, which is plausible. They can even help you setup your webmaster tools and even install ads onto your site. All this is done in less than 10 minutes in most cases. I asked MyBB to be installed into my site, and guess what, it got done in Literally Less Than Five Minutes. That's how awesome they are.
I highly recommend SiteGround for your hosting and domain. There is not one flaw in it. Excellent work guys.
Ive tried several Hosting companies over the past 5 years and none have compared to Sitegrounds great customer support! I highly recommend their services!
Lightening speed of service!! I'm not tech-savvy ppl. I submit a ticket and pray. Dada, problem got solved.
Thank you so much!
Smooth transfer from my old host. Very quick response to ticket enquires. Faster loading server.
Great value, I'm very pleased so far
Very Satisfied seeing how Todor just solved my problem so acurately.
You, the Tech Support People always help me solving my problems and besides I keep on learning with You.
Thank You so much,
Yours,
Hernando Ferro
Thank you for your time and effort. I truly appreciate Siteground's support team!
There was a quick, effective response to my issue. It left me confident in the service they provide. Happy to recommend this hosting company
EXCELLENT SERVICE, I HIGHLY RECOMMEND YOU ALWAYS!
Thank you very much guys for your fast support. Thank you!
I've hosted with SiteGround for several years and have always found them to be reliable and easy to use. Ultimately, it's their responsiveness to trouble tickets to be unparalleled.
Siteground Dear,
Services & assistance is very exceptional and I am very satisfied
Hopefully, more success
The technical support exceeded all expectations. Very professional and timely service.
I've used other hosting services and tech support. SiteGround by far is the best service I have encountered.
The few times I have needed assistance from the helpdesk, have always been very pleasant experiences.
Besides prompt responses, staff seems to be more than happy to go the extra mile.
Helpdesk solved my problem and got my website up and running in a couple of hours. Much better service than the other hosting I used.
As usual outstanding customer service. Thank you:)
Thank you so much for making the move so easy. I was delaying switching hosts for months because of the fear of losing my databases and joomla add ons but you did it all for me! I look forward to hosting with you.
Thank you Val for sorting out my Wordpress issue.
Very impressed with speed of service and of how I was informed of all steps.
Thanks
I have nothing much to say but i am very satisfied with the services, fast response to my problems, and its resolved. its just too satisfying..
keep up the good work.
Tech support has always been thorough and fast. I love that I can get help 24-7. So much so I will be referring my business associates to SiteGround. Thanks.
I transferred my Joomla website to SiteGround and needed help. Also, had another problem I created. Both times the SiteGround response was amazingly fast. I really appreciate this kind of great technical support. 100% better than my old hosting company.
I appreciate very much the service attitude of all the siteground staff. They are real professionals who understand the ideal relationship between the customer and the supplier. I have been a customer for quite a while now and I have always received first class treatment. Thanks a million.
Gaetan Pellerin
The Tech Support services at Siteground are the best. They are fast, friendly, knowledgeable, and very helpful. I like them all but I have worked with Todor T. the most and he is grrrreat!
Thank you Siteground for you help on all of the websites you host for me. 5 Stars for ya.
Peace
Jeffrey David Kelly
Website Administrator
Moonlight Rollerway
Great Service, Fast Support, & Great Hosting.
Fast and Accurate, even on a holiday.
Thanks!
-James
The support is very good, we don't have any kind of complain.
Like usual every doubt, every question we put is immediately considered and resolved.
I would like to take the opportunity to say that SiteGround is a excellent hosting service. On the rare occasion that I have had to use their customer support, it was handled quickly and professionally. The server is up and running all the time.
One major plus is when I was searching for a hosting service. SiteGround has a back-up server for my website. I have seen some of my friends and competitors websites be lost because their hosts only had one server managing their site.
Thomas Galant
Head Admin
Forgotten Souls of Darkness
Very immediate response, brought me an excellent experience
Even though the disclosure says there will be response within 24 hours, the support team has always responded within minutes. This is important when I am working on my site. Time is of the essence. Time is money. SiteGround lets me know they appreciate my business.
Congratulations to your team, always listening to users
I had a problem with a database backup restore. Opened a service ticket, got a reply within a couple of hours. The problem was quickly addressed, the tech team responded by doing the quickest possible action, and everything is running great again.
Service is great ! Fast and professional. At any time of any day. Dutch webhosters could learn from this :)
Great service.. always get a quick response if I have a question. SiteGround is Awesome!
Currently I own six websites. My overall experience with SiteGround is 10 out of 10. The response to questions or tickets is superb. The uptime, I have seen that is 100%. You ask, they explain, they serve, and they satisfy you. They always use a concise, short and precise way of doing the things in our favor, us, the customers. Our satisfaction is their main goal and the reason of they to exists.
As I am getting to know SiteGround better your service is top shelf! Not only are the replies fast, they are exactly what I need and in easy to understand terms.
Thanks!
I am developing application from past 12 years and I have worked with different companies. The customer care which I am getting from SiteGround, It is excellent I must say 10/10 Good job lads keep it up and keep look after us. GOD Bless I am more than happy
Support team proves that distance don't matter for web hosting. Getting instant support is what we customers look for after getting a good hosting solution. And SiteGround always proves it correct. Cheers!!!
Founder, Mumbai77.com
Quick response and resolution, perfect!
I have learned a lot using the open source software that SITEGROUND offers through Fantastico, CGI center, Site Softw. and Google Appl. Tutorials are great and you can learn by yourself. Support is fast and helpful. I could not desire more, and I consider myself a demanding person. After early bad experiences, I'm not thinking in changing having bought hosting space for 4 years.
The "Site Down" problem accessing my email from public library network was resolved by the technicians in less than 5 minutes after I went through the steps required to ping and test the site. I really appreciate the wonderful service!
Your great and continuous support is always appreciated.
Keep it up.
I'm always very pleased with the assistance of the technical support team. They're great!
5 stars, great service, keep up the good work guys!!
The service representative, Daniel, was beyond patient and helpful with my multitudes of questions. He resolved my questions, quickly and concisely.
Thank you for your help! I wish there was a way to do this without bothering you fine folks! Thanks again!
I am more than satisfied from the Help Desk.
Amazingly fast service.
Too good to be true!
;)
Service is unbelievable - I have never experienced such fast service with a team who really tries to help understand what you need. Other hosts have nothing on SiteGround.
Thanks guys!
Nikolay A., (hope I spelled your name right) was very helpful, and provided very thorough explanation on the services he performed. I would highly recommend him to anyone needing assistance. Thanks for everything!
As always, you are my website hero!
Thank you again.
Great work, everything works very smooth. Thank you guys!
I love SiteGround! They have hosted my website for 5 years and have always provided the highest level of service. Thank You!
I'm very satisfied with customer service.
Their help was immediate every time I encountered a problem.
Thank you Siteground.
Excellent follow up by Helpdesk to ensure the reported issue has been resolved.. Thanks for your customer support. Much appreciated
Sitegrounds technical support is excellent. I've been a customer for 2 years and would highly recommend them as a web host.
Quickest response I've ever seen, you guys sure live up to your reputation for great customer service.
The best customer service from any host, their customer service staff is very knowledgeable and can teach anyone few things about websites and hosting!
Quick and helpful. Just what we all need. Thanks.
Definitively, best support services!
Really Appreciate it. The support is so fast & I like it :)
I was frustrated by a problem and the support department fixed things up for me immediately. You won me over.
Woow - you fixed the Joomla related issue within minutes. Great job!
Thanks
Beat, Switzerland
Good answer from customer service in under 3 minutes
Everything about Siteground is just too good. Server Uptime - Great, Customer Support Services - Excellent, Reliability - Assured. Your Services are the best compared to other service providers that I have used.
Austeen - Nigeria
I can not imagine the world without Siteground.
Best regards
Jeff from Denmark :-)
One of the best support for Joomla Hosting
Glam is proud to have chosen Siteground's hosting services for its platform. We are hosting over a dozen verticals with SiteGround. High qualite service and support in real time. Keep up the good work.
Arnaud Fischer
CEO Glam
I appreciate that the SiteGround went ahead and took the initiative to update my folders path. They could tell I was struggling and provided me with excellent support! I will use siteground for as long as I can.
Extremelly fast and very well done job.
I highly recommend SiteGround as the best web hosting there is.
Sincerely,
Hernando Ferro
Thank you for the assistance you always give, you are the best.
I tell You, www.siteground.com is the best Web Hosting I've ever had.
I tried others like webhostingpad.com and none of those were so good and especially the tech. support premium replies back to You in a matter of seconds. They're incredible. I highly recommend them !!! Wowwwwwwww
The siteground team has always solved my issues quickly. When possible, they also point you to a tutorial that can help you understand your issue which will aid you in the future.
I have worked with SiteGround since 2006 and have always found their support to be timely. A solution has always been found for my problems.
Guys here to siteground are amazing! They resolved me "all" problems i had super fast!
Thank you, i love you!!
Great response time. It took only a few minutes for my issue to be resolved.
After 5 years of Siteground experience, being a loyal customer too, we can only add that the people behind the screens know what they're doing. In the few times we really needed assistance, on different technical riddles, support was there too to back us up for 200%. Nice to work with Siteground, they have a solution for every issue that may rise. 5/5, top.
I am so pleased with your service. You all work harder and faster than any service I have used in the past fifteen years. I have closed all but 1 other ISP and have moved everything over here.
Siteground always responds quickly and professionally. I have transferred clients and friends over to Siteground because I have always been very impressed with not only great hosting, but exception service!
Thank you for always answering my queries very quickly! You have enabled me to carry on with my work with minimal interruption.
Extremely helpful and very informative thank you very much for your help
Thank you for the quick and accurate assistance that resolved our problem. It was most helpful, and we are very grateful that the problem we caused was able to be corrected.
Thanks guy's for your fast response
The number one reason I love SiteGround is their amazing customer service, reliable 24/7, fast and friendly. The number 2 reason is the server uptime reliability. These are the reasons why I'm happy to keep coming back with more business for SiteGround. If we could all be like these guys!
Brilliant service as ever!!
I have been using Siteground.com for the past years to host several hundred ecommerce websites for our very happy customers.
Within that time I have never experienced any downtime. The longest technical support response took less than 5 minutes. And the best part of all is that when ever I activate an account it's instant access.
I really like the Fantastico panel, it saves us a lot of development and setup time which helped us grow our business and expend our service catalog.
You've got a customer for life.
I just spent the last 30 minutes receiving excellent service in the online chat center with a rep named Elena. She went above and beyond to answer all of my questions and I am very grateful. Furthermore I have be extremely impressed with Siteground; not only as a company but as a service provider. Thank you so much!
You fixed my issue in less than a few minutes! Amazing!
As a user of Siteground.com for just one year, I have, like others, had occasion to request assistance, and in each and every case, the service provide by Siteground.com has been exemplary excellent with both the live chat and e-mail response.
Thanks for your help. You guys make good suggestions to help resolve the issues I faced.
I already have an account with SiteGround, and I was looking for information about starting another account in order to have my own blog.
I began a live chat to ask about transferring my domain over to you. Your sales rep immediately asked me to hold, and very politely told me he was transferring me to a "senior sales representative." I didn't get his/her
name, but that person should be thanked - it made me feel great to have a "senior" person on my case. Then, Kristina came on line and was extremely helpful. I needed a bit more information at my end before switching, and we hung up. She then sent me an email. This extra follow-up now REALLY makes me feel like a valued customer. Plus, Kristina writes grammatically and carefully, so she presents that professional image that makes me - a scared neophyte - feel more secure.
I consult in business (health care) and have another business: when I see somebody like Kristina who goes that extra mile, I tell my clients. You should be glad to have her. Regards.
Clear, helpful and quick reply. Thank You!
I have been trying out a few different hosting solutions over the last few years and I just felt that I had to write to you and say siteground.com is by far the best hosting service I have came across. Prices, information on the site, and the control panel is all brilliant. Installed phpNuke via the CP with no hassle and speed to the site seem to be very good as well.
Excellent support as always!
I sent in a help desk ticket about my site being unavailable/very slow due to an overloaded server. Five minutes after sending in that ticket, a technician responded stating the problem very clearly, and said that they would do their best to try to fix the problem. About 5 minutes after, my Websites pages started loading faster. That's what I call fast service.
Thank You again SiteGround for your great service.
Keep up the good work.
I have to say that SiteGround has the friendliest and fastest support and sales of any of my prior and current web hosting providers!
I just wanted to thank the SiteGround team for the excellent service they have given me over the last year and a half. I've had such a hassle-free experience, I'm completely amazed. It's been a pleasure working with you as my host.
I am extremely pleased with the SiteGround customer service and tech support.
SiteGround, by far, is the best host I have ever dealt with. The staff is awesome and quick to respond to everything!
Thanks from a new lifelong Siteground customer!
I established my domain over a year ago and I've just assisted a client in establishing a 5 site reseller account with SiteGround.
I have used a few different hosting services and I can honestly say that the SiteGround hosting services are the best I've found for price, ease of use, and support.
Thank you again for your excellent service!
I have seen many hosting companies and many different online help desks and support systems but I have never seen anything as good looking, easy-to-use, well working and fast in response as this! This is a revelation and I will not purchase hosting from any other company in the future if SiteGround holds up this level of service!
I just wanted to thank the whole Siteground team for the excellent service you provide! Thanks to Siteground I'm in the beginning of discovering all those wonderful things like Joomla! and all the rest. I must say for a "newbie" like I am in these kind of things it is a bit overwhelming! I think you give a great service and, what is more, it is at a reasonable price too!
Thank you so much, SiteGround! If there is something we talk about around here, it is the great technical support SiteGround provides. SiteGround could not provide such great tech support without the knowledgeable people that are doing the work.
We have four accounts with SiteGround and we are always blown away by the excellent technical support we receive. Three of those accounts were moved from another provider - there is no comparison!
I had two days of work in that Site; I dreaded redoing everything. Again, thank you!
I must be allowed to say that I am so surprised with the response and
helpfulness of your support service, that I can't really express it in
words!
Truly amazing response times you folks are serving!
Since last time we spoke, I have added another subscription together with a
friend of mine in Holland, and if all goes well, I suspect we'll need a
dedicated server in the future. ;-)
Thanks again to you all at Siteground: It feels comforting to have such nice
and helpful people taking care of business!
I just wanted to say thanks for having such a great site. You have excellent tutorials that have helped me understand more about several topics in a few minutes than after reading several "manuals"! I'll be recommending you to a lot of people. Thanks again.
PS, I already have 2 sites with you and am about to transfer a 3rd over!
I've been using your service for a little while. I am very pleased and actually very impressed with your cpanel as well as your support (I've spoken with pre-sales a few times)....I just wanted you to know that everyone has been VERY HELPFUL!!
Thanks!
Hi,
Just wanted to say I had my site transferred yesterday, with my database and forums and users and its totally awesome how fast and everything is working great...
Thanks for the great work, I'm so pleased!
Just want to say that your customer service department is AWESOME!!! They have been going out of their way to help me all day today and I have been helped via phone, live chat, and support tickets. I was very surprised at how quickly my support tickets were answered!! I definitely made the right move in switching to this host!
I would like to submit this letter firstly as a thank you and secondly as a recommendation.
Recently, I switched accounts to your site. I came across your service not through recommendations but rather through internet searches and blogging. Truth be told, I didn't find any real bad press. (Usually that is not necessarily a good thing!) So, I built our first ecommerce site with your hosting service and the staff even helped to install the software. I will be frank -- the installation had some 'kinks' -- but this is par for the course. I've been in the field for more than 20 years and always there are kinks.
I wish to thank you and your staff. The support -- through your online ticketing is superb and really less than 5 minutes -- you can actually see them working on it!
At the beginning of the week I attended an internet 2007 conference. The clear message for the next year on the internet is User Driven content and business. Clearly you are providing this platform and framework. I am and feel that I am in control of the system and process. Even when things do not go perfectly (and like I said, they didn't always) I am in control. So, thank you SITEGROUND. Keep up the stats and good work. Meantime, I will be bringing in more sites.
Just a "thank you" note for the exceptional service & value I've received so far. As someone with just enough technical knowledge to cause troubles, I've found your systems to be quick, easy, flexible and powerful.
I'll fully admit that my needs are "less than professional"; a group of friends and I play "WorldOfWarcraft", and needed a guild website. Within a day, I had a site up and running, with functional forums and news items. Over the next week or so, I've added other features that game players expect: a calendar, a guild roster, etc., all using components that were a snap to setup and install, including Joomla and PHP-BB (installed via your own online tools), plus JCalPro (a Joomla-based event calendar), WoWRoster (for listing our in-game characters), EQDKP (tracking attendance to in-game events), itemlink (to provide extra details on in-game items), and more from the open source community. It's been a learning experience, but your online tools have made things incredibly quick, informative, and simple.
I've had only one "issue" (entirely my own fault), requiring that my primary domain name be changed mere hours after I'd selected it (I'd jumped the gun a bit on picking a URL). Your support staff responded immediately, helped me quickly and professionally, and did so entirely online (no phone calls, hold times, etc.).
I discovered your service while searching Google for "warcraft guild hosting"; wanted to let you know that your ARE reaching your target market, and that your solutions are a great match indeed.
In terms of "suggestions": perhaps adding some of the above-listed, WorldOfWarcraft-specific components to the "Fantasico" list would be helpful for folks with similar needs to mine? Otherwise: things have gone very smoothly.
Thanks again!
You aren't kidding about being fast. Places where you have to PAY for the support aren't this fast. Your speed in your reponses not only shows the care you give your customers it shows your knowledge. You know what your doing, it's obvious that when your asked something, you aren't off somewhere reading and researching the answer. Granted my questions haven't been the most complex but still your answering and solving questions quicker than i can nuke my dinner.
Thanks, as always, for excellent support! With past service providers, I've had to send multiple, clearly-worded requests for relatively simple service just to get them to understand my request! With Siteground, each request, even if it seems more complicated, is answered with unbelievable speed and most importantly, accuracy. There is nothing better in Web Hosting than posting a support ticket and having it fixed, time and again, within minutes (not that you need lots of support tickets, with the large help database!)! Thanks!
I don't know how to express how grateful I am for your incredible service! HUGE best wishes to the Site Ground Team ... You've made my online dreams come true and have made my 'real world' business ventures possible. I am 110% totally confident to recommend this awesome group.
My very best to all of you!
Valerie Brideau
Hello to all the Support Team,
Thank you very much for a lightning reply...I am very satisfied with your excellent service. I will always be your customer for life. You are the greatest web hosting I?ve ever dealt with. Keep up the good work!
Thanks Again!
I just signed up tonight. Your tech support team is dynamite... No wonder you get so many referrals!
Awesome service!
I want to thank the technical support that helped import my forum's database from IPS hosting to siteground.com.
I was very nervous about the whole thing, but everything went over as smoothly as possible when carrying out this kind of move.
I am exceedingly please with the service I have received.
I CANNOT believe how amazing your tech support is. I don't think I've
ever had such a great customer service experience from a tech company before. Everytime I have asked a question you guys exceeded my expectations in terms of solving the problem IMMEDIATELY and within MINUTES!!!
I have to say that I am truly amazed! I will certainly consider you guys for any other web service we may need for my business in the future. You should be VERY proud of your company's approach to serving clients.
I just wanted to drop you a line to say that your service amazes me. The level of service and support is well above what I expected for the price. I have recommend your service to numerous people and they are equally amazed. Keep up the great work.
I just wanted to thank you for providing me with EXCELLENT SERVICE! I have switched to you from R..host. I did this because R..host's service's were horrible! Their plans are expensive and don't give you anything. Their tech support team is rude, unprofessional and un-timely. Basically, they were horrible!
I was looking for a new web host and came across you. It was like a dream come true!!! It takes literally 2 seconds to talk to a tech support person in live chat, if I need help with my site, a tech person gets make to me in under 10 minutes, they are friendly, courteous, professional, skilled, and I can understand what they are trying to say to me. R..host's people were just horrible! I was nervous about switching because of the hassle, but you did it all for me! NO PROBLEMS! It was perfect! You set up my account in less then 2 minutes. With R..host, they said in under 5 minutes. Did that happen? No, it took 3 days for them to set it up!
To top it off, SiteGround is the best, they have the most skilled and courteous people working for them and I would choose you any day! Thanks a bunch!
WOW.
I don't know what to say other than Thank You Brandon (and Nick, and Greer, and Valiant)!
In the last 2 days, SiteGround has provided me with service that has been more clear, courteous, and effective at problem solving (AND fast) than I had in a year's worth of bad service from my previous provider.
The website looks just as it did in Mambo. I now look forward to rebuilding my site with updated content - while learning how to use Joomla (it looks very similar to Mambo). I have reviewed the site and my feedback is nothing but Positive. I am relieved to have a secure and manageable site once more.
Here it is, perhaps unpolished, but very sincere:
SiteGround provides service and has been an excellent experience in every aspect. I have several different domains managed by SiteGround and they have constantly exceeded my expectations. Their pre-sales and post-sales support and service have been amazing. They answer each of my questions with the utmost repsect and support and always pointing me to the correct solution either by a tutorial or technical answer. Any question is handled in record time and is treated with so much dedication that you don't feel like "why bother I am only going to get a blow-off answer". They have made my job easier because of their service, their knowledge base, their extra features and automation tools.
I know that with SiteGround behind me my business can flourish.
-Jason Herman
Software and Integration Consultant
In my 11th year in business as a marketing director spanning medical, music and film industries, I have never experienced such a wonderful team of people and in just 1 day of doing business with you. All the people all over the internet who have spoken highly of you were absolutely right.
I'm sure that you will agree that email can sometimes be a very 'cold way' to do business, especially when business operators and clients are so far away. Though, I can tell within your emails and the members of the team that I dealt with in just one-day, and the professionalism in which SiteGround handled me as a client and understood my needs; I can tell that you have a wonderful 'workplace culture' which i'm honoured to have experienced.
I believe that SiteGround will one-day be the 'benchmark', for not just hosting, but for 'great service and support'. It's the 'human touch' in which you operate your business that sets SiteGround above many other companies operating on the internet...I wish i could say the same for other companies.
I recently decided to move one of my main business sites to SiteGround. I have had one site JeffsList.net with you for about 6 months with good service.
When I decided to move Olivus.com over I expected challenges with the Oscommerce script and the SSL and we got em. This was a challenging move but with the diligence and outstanding service provided by Bill Carter, Nick Scott, Jeremy, Nigel Flynn, Valliant Walters, Larry, Marvin, and everyone at SiteGround Customer Care we got it done. Erica and Isabel in pre-sales were responsive and knowledgeable as well.
I'm sure there were many more people involved and I want to Thank You all, I will be moving the rest of my sites and those of my clients as well (I am a web marketing consultant ConsultaCoach.com).
Good work, Good hosting, and Good day to all.
I have more than 20 web sites hosted with Site Ground. I have been fortunate to be with Site Ground since the beginning of my Web Design Company. They are always prompt to help and they treat me like a VIP! It is good to have a huge team of experts to support my small business. I am very happy to have Site Ground as my hosting provider!
I have to say I am continually impressed by the support and courtesy you continually show, very professional, and always going one step further to please. So thank you for all your help, with my faults, enquiries and installations. Kudos on the hosting, and thanks again!
I just want to let you know that of all the various web hosting companies worldwide you are the only one that have kept me stay this long.
This is merely because I've found in you the best services I've ever been wanting to have in addition to your reasonably affordable fees.
I Thank God I have finally found you. Long live!
HELL YEAH! I want to give you guys a big hug for making unlimited MySQL databases (which is important to me) and other things.
I actually did make the right choice choosing you guys!
I signed up for SiteGround at 5:30PM eastern time. By 9:00 PM they had registered my domain, installed the latest version of SugarCRM for me, and transferred my data from my local computer. During the installation, I was contacted by the sales team twice by phone to ask me questions, and let me know that the installation was completed. Tickets are responded to typically within 15 minutes. Major outages and easier issues are solved almost as quickly. Technical non-critical matters are dealt with overnight. I was with another provider who didn't respond to me nine hours after I reported an email outage to them. I've since moved all of my hosting over to SiteGround.
I must say that I am utterly flabbergasted about how amazing my customer experience has been so far with your company...
I have had hosted website for seven years now, with five or six different companies, large and small and must say by far your is the best. You have your act together from top to bottom. The automated, instant account set up was clean and painless, the automatic installation routines for Joomla and other products is a beautiful addition (one of the main reasons I went with you) and your tech support is truly exceptional.
My account creation went smoothly and the installation of Joomla ran, however file permissions or some other server setting was out of sorts and my site returned Error 403 messages. I submitted a trouble ticket and in three minutes flat Brandon resolved my issue completely. I only wish that some of your competitors that use scantily-clad models in their commercials we are easy to deal with and as responsive.
Thumbs up on the elegant and clean interface of your main website as well, it is very easy to know where you are and get in, get registered and get out.
Much appreciated, you have a customer for a long time to come...
I have a few sites hosted on your servers and recently had some minor but important issues. Every trouble ticket was responded to immediately and fixed. You support is excellent, and I will gladly recommend your services. Having worked with various hosting companies, I can say that your service is hands-down the best. Anyone can host a site --its the support that is your difference.Thank you for doing such an great job.
I don't normally do this, but I have to email you to congratulate you on absolutely first class service.
I've already recommended you to my brother and will mention your name to others who need server space.
Your technical support has been brilliant - fast and accurate. You're brilliant! Well done!
I would like to say that you guys are the most amazing hosters I have ever
seen in my whole life! I love getting help from you guys because it's so
simple, and you're all so friendly!
You are the ONLY hosting site I've ever
had that actually edited script for me if you saw what was wrong with it, and
you totally made my day! So, I am just sending this email to say THANK YOU! :)!
I just moved to your site and would like to say that I wish I had moved sooner. You guys have blown me away with your fast support (took 3 minutes from time I purchased to time I could login to Cpanel!) and now moving me to 12 GB! This has been a great experience so far. Please keep up the great work.
This is just to let you know that I have developed a very good impression of your services in this beginning time of my usage. Your servers are reliable, support a lot of FTP features, and are very well behaved. It means a lot of convenience and time saving for me, your client. And your support staff is excellent, friendly, helpful and very knowledgeable. I haven't tried out the site builder and other features avaiable in the control panel, but whatever I have used so far has registered a positive impression on my mind about you. Keep up the good work and congratulations on your success in getting such good work out to your clients.
One of the things SiteGround does so well is prompt email tech support. Building an on line business is complicated and for the first year or two you pretty much just need someone to hold you hand and answer basic questions. Your guys have been great . No indecipherable strings acronyms, no superior tone, just information that everyone needs to get going and lots of services at a very reasonable price.
SiteGround gives you all the programs you need and all in one place. Plus, Fantasitico has an install process that makes it a snap to load them on to your site. I used a php "form generating" program, mysql database, shopping cart, and a photo gallery. These are all programs that I had previously tried to scrounges from all over the internet. I then had to try to somehow bolt these individual programs to my server only to be told that they would not be supported by my service provider.
I've been in business for a long time and I appreciate a really good service when I get it.You guys are the best!
I wanted to let you know how very pleased I am with your service. I had an issue with a forum and posted a ticket. Within two minutes I got a response. The price is unbeatable. I'm a designer, and I have to say this is absolutely the best experience I've had with a hosting company thus far. Keep up the great work!
Just a comment - I am very very happy with Siteground. Your customer support is perfect, your account administration system is flawless and you have many, many very useful features for an intermediate web person like myself! I especially want to commend Kenny in support, as he has been FABULOUS to me through the installation of both of my websites.
Count me as a HUGE SiteGround fan!
I want to say I am so happy with SiteGRound! The boys at the support are so fast and good! Your website is easy to use. Everything works so smoothly! :) Many thanks from a happy customer.
The person on the LiveChat didn't merely answer my inquiries but provided me with batch of options and pointed out to me solutions, which could significally contribute to my activities.
I was provided with custom ajustments during registration process and by hand assistance during login problems. As a result of this chat session I extended my hoting plan by ordering extra account and in following days I will order another one.
PS Additional thanks to all of you guys at siteground.com for amazing work you do. Keep it up!
Absolutely fabulous!
Thank you very much for constantly improving your tools and great support, you guys are amazing!
Your customer service is outstanding not to mention the hosting! I recently inquired about a couple question relating to Google Sitemap generator, not only did you answer my question but you installed the script and set up the cron job for me. Not many hosting companies I know of will do that. Great job, I tell everyone looking for web hosting to check you out first and then forget about the rest.
I just wanted to say how pleased I am with Siteground hosting. I have worked with multiple hosting companies over the years, and you consistently provide quality hosting, but even better customer support.
I would like to say a special thank you to Vin and Val for helping us work through a technical issue on our site. They went, what I would consider, above and beyond the host's responsibility. Thank you for your help!
Couldn't be happier - excellent cogency and polite with it. PLUS all my problems are solved. Great feedback and excellent help - What I'd heard about Siteground is true. Thanks!!
Your pre-sales support (Sales Chat) was very fast and responsive and the reason I signed up. Now the tech team have basically moved my site for me. They made it all so easy. Great work. I'm glad I switched over to using SiteGround. Thanks again for all your help and your excellent responsiveness. Sincerely, Steven Gould
Amazing Response times, very pleasant, and excellent solution implemented. Thanks for all your hard work. This has to be the best hosting service ever!!
Sure is refreshing to find a company that actually wants customers and treats them as though they really want them... these days it seems that too many companies think they can manage without them. Thanks.
Thank you so much for your help. It is situations like this that keep you all a step or 10 above the rest!
Word cannot describe how pleased I am with SiteGround and the amazing response/attention of the technical staff. I just moved from a hosting company that took days to get things resolved. With Site Ground, my entire site was moved and configured in HOURS!!!!!! I am in shock. As are the 400 members of the community that were told the site would be down for a few days. Beating expectaions like that has made quite an impact on the members of the site and you have greatly impressed 400 potential customers. Again, thank you for everything. You have established a loyal customer.
I just want to praise all the staff at SiteGround.com for their hard work and great service. They have a quick response have always helped me which I have hardly found in other webhosting providers. I never regretted moving my site to SiteGround.com.
I don't usually write these kinds of emails, but in this situation I feel I must.
Your support team are the BEST bunch of people I've come across in 10 years in this industry and I felt I had to tell you.
This week has been crazy trying to get up to speed on mambo, upload, fix, break, fix etc and every time I've logged a support call (and there've been heaps) I've had a response within around 5 mins and the same person stays with me til it's fixed.
In many instances these guys have gone above and beyond and I am very appreciative.
Not only is your hosting solution cost effective, it's fully supported - I seriously couldn't ask for more!
WELL DONE GUYS & THANK YOU
I want to thank you all at SiteGround.com for the great service and the fantastic tools that you offer to your clients. When I first came to SiteGround.com I had only ideas and not much ability to make my ideas turn into websites. With your patience and web building resources I am realizing my goals.
Just wanted you guys to know that your services are the best we've encountered and the pricing is too good to be true! Thanks so much for offering such excellent support and value. Would be worth it at several times the price.
SUPPORT, written in capitals that is the support of SiteGround! I have to say a humble thank you, for all you did for me. Domain name transfer, nameserver changes etc etc. And always patient, and always willing to do more than I asked.
Helping to sort out my files on the servers nothing was too much and always polite and always carrying. I have been around on the internet for ten years. I wish SiteGround service and support were the standard for the internet.
Hey.. Could I see a day in the future that you stopped to add new features to your great hosting package? I am mad about SiteGround.. I can't think that anyone can see a better hosting firm than SiteGround on the net. You are the best! Thanks for your excellent service .
Thanks to SiteGround whole team! This kind of support makes all the dfifference. Knowing I can count on you allows me to approach my current and prospective clients with confidence and enthusiasm!
"Hello again, Firstly, I want to say how much I appreciate your help.. I've been building web sites for more than 8 years and I have rarely found such a respectful tech team."
"... Because I honestly love you guys. Your support so far has been fabulous. If you need an actual email instead of a support ticket, please let me know. I've been recommending you to all my friends, and I hope to actually be able to refer them to you, when the time comes."
"As I said in my last ticket (which you were able to very quickly take care of), I'm extremely happy with your service, and have recommended you to others! :)"
"Thank you! Thank you! Thank you! I've never worked with a more accommodating and helpful group of people than you all! Please give my thanks to everyone there."
"By the way, I have been extremely happy with the customer service from SiteGround. It has been absolutely excellent. Thank you."
"THANK YOU SOOOOO MUCH for the answer to my last question about shopping carts and merchants. You guys are the true example of a perfect customer support great and fast responses. ... Thanks again for great help."
"Excellent customer service as always. I would have no hesitation in recommending your services to anyone. Top marks!"
"Let me add I'm incredibly impressed with the speed of your responses and with what I've seen already in the options/functionality available to me. Thanks again."
"Hi Friends, this is Konrad and Rocky from ClickMyProfile.com, we wanted to take a second to tell you guys that we have never had such great service. We have many sites and are hosted at a few different hosting companies. We will be bringing all our sites here very soon. Please keep up the good work. If any future customers want any input about SiteGround feel free to email us at info@clickmyprofile.com THUMBS UP FOR SURE!!!"
