SiteGround Reviews

I am generally always pleased with the support I receive from Siteground, but I would like to go the extra step and comment on my most recent support experience. I was helped by Hristina with a very urgent matter that kept our website from working properly. Her help was extremely swift, precise and solved our issue in less than 5 minutes. I am very happy with how swiftly and effectively our issue was handled and felt I wanted to go the extra step to point out that we received excellent service.

I wish to compliment Olga for her excellent service, I had a very good chat with her and she understands what I needed.
She solve my problem immediately.

Congratulations to Siteground for having this very friendly and helpful staff.

"Dear SiteGround:

Thank you. This message made my day...my evening and its residual will last for quite awhile for all of us here. Taping this to the wall for all to see. Your assistance and the style with grace in which your firm has consistently delivered to us here has been astounding and a miracle for me to witness that level of professionalism. But to be the receiver, would cause a salty discharge to emit from anyone's curtain lids. :)

We've long sensed that although you may be thousands of miles away from our screens, you've consistently delivered a great product & your attention to our challenges has made all of us feel like we're in this huge digi-family with you all. Solving the challenges of any creative is difficult but the way each person working at Siteground does it, is a distinct classic style of vintage-styled courtesy you curate for the entire planet. You are a very rare culture of creatives. We will never forget what your firm has done for us. And I am deeply humbled by receiving this email and amazed to see you subscribe to the same fun and shenanigans we do over here. Unbelievable! Thanks for that extra added smile too!"

I have been a customer for several years. Best Customer service ever!!!!

Good and speedy response

Response was so fast, and my problem resolved immediately.

I would like to commend a member of your staff, Mr. Lubomir K. for exceptional quality service which has reaffirmed my conviction of SiteGround being the best hosting provider on the Internet.

The details of my interaction with him can be found in ticket#817519 for account makingadifferenceforglobalharmony.com (Managed for Felipe Noguera)

He has understood the predicament that I was in and was flexible in offering a solution that proved timely and successful.

I manage over a dozen customer websites hosted on SiteGround and I will continue to use SiteGround as my premier Hosting Provider for all current and new business largely influenced by the company's ability to retain such good team members.

Kudos to you all.

I spoke with Ivan M. today, regarding purchase of 2 domains.
He was so nice and incredibly helpful. He resolved my needs immediately in a professional and positive manner.

Ivan was an excellent service representative to speak to because he genuinely listened to my concerns. He offered all of the help he could, researching my claim, purchasing my order for me and parking the domains for me as well.
Ivan M. is truly an asset to your organization!

Please thank him for me again.

Hi! I want to share my story of utter and complete satisfaction with you! It goes back to a year ago. I wanted to control my site. While working with a webmaster I no longer wanted him to manage or admin anything. He repeatedly shared that he provided the information to complete that. Much to my disappointment it was not working out. It was contentious and I was not a happy camper.I phoned siteground directly and a reasonable solution was created (I believe the gentleman is Ivan). I agreed and we moved forward. During this past year I must tell you Siteground has continually exceeded my expectations. As a result I am a huge fan.

I am writing this note (letter) a year later because the issue resurfaced at renewal time. Both Peter and George walked me through it and successfully called me down off the ledge (if you know what I mean). George was so patient and listened intently regarding my concerns. He went the extra mile to confirm that my needs were met.

I firmly believe that the real measure of a company, individual, etc. is when things are not ideal. Having been met with such an incredible group of individuals that make up your team has proven to be a joy (over and over). Even when I didn't know what the heck I was doing or describing their demeanor and communication skills got me through.

I realize this is a long note. I apologize for it. However, you would not know the backstory without it and not understand how much I appreciate you guys. Besides, most people write notes this long to complain so surely I should be okay writing this length to share a heart felt word of thanks, right?!!! Heehee:~).

Please thank your team for me: tech support, billing, customer service and all the ones that make Siteground what it is!

WOW! That's really all I can say. My son sat at my PC while I went to the kitchen to get a cup of coffee and somehow started a delete process on my entire account in FTP housing many domain names.

I closed the FTP program, but not before it was to late, Everything was broken.

I submitted a ticket, Dimitar picked it up within about a minute and had already started the restore process before he responded about 60 seconds later. Just over 3GB was restored and the sites all backup within 10 minutes of my ticket submission. Truly unremarkable support, Just Outstanding. I just started shopping around for Semi Dedicated hosting prices. but now, I'm not going anywhere and will simply be upgrading my accounts at Site Ground, not going anywhere. Just can't beat the support! Especially when in disaster mode.

I thought it would take hours to get a response on a ticket like this, not seconds.

Thanks a lot for your great support (Daniel, Nikolay, Kiril and Lubomir). This is 1A service and 1A technical competence - in a super short time. Really didn't expect that solution THAT fast.
Fixing the email issue in Egroupware 1.8, you did a great job as a team and individually. The issue wasn't just resolved by standard FAQ like solutions but needed Database knowledge, scripting knowledge, teamwork and good technical knowledge.

Good job!

I manage www.ArmanTheDesigner.com through Siteground, and have managed other websites through your service for a total of around 2 years.

I've been with over 12 webhosts over the course of 10 years, managing close to 15 websites during my career as a designer and content manager. I have never, in all honesty, had a webhost as awesome as Siteground. From technical support to sales inquiries, to the amazing pricing and absolutely astounding features, Siteground has delivered a 5-Star, 10/10 experience for me every single day without missing a beat.

I will remain a patron and supporter of Siteground for many years. This is the kind of experience I've been expecting, and all other hosts (Except Siteground) have fallen short.

Thank you for kicking ass.

I used to be in support myself and also a technical support manager, so I am well qualified to evaluate technical support activity.

Lubomir's action with regards to my problem is truly exceptional.

I had a problem that from one day to the next I was unable to login to my Joomla Admin for my business site. A highly disconcerting event. 2 support staff had had a look at it and were unable to resolve the issue. The last report showed that some changes had taken place on my login files, which really disconcerted me, so I re-opened the ticket asking about details of those changes as it wasn't me who had performed them.

Lubomir could have acted based on the information provided by his colleagues, but instead he checks for himself, and lo and behold the problem could now be solved.

Although we do not know the cause of the problem, the fact that Lubomir took action from a clean slate, has saved me time, effort and money.

I do not diminish the work performed by Lubomir's colleagues, as it remains a mystery what caused the problem in the first place and why the problem was resolved from one day to the next.

But in Lubomir's situation it would have been easiest for him, to not check and to direct me to buy additional support, which would have left me very unhappy, because the problem was not of my making.

Instead Lubomir has made me very happy and a more committed customer of SiteGround and as a result I am more likely to continue to add websites with SiteGround.

Overall your support staff are helpful and the main reason for me to be a customer of SiteGround.

I'm just going to say this, It's customer service reps like Ivan that make your service a 5 star experience. Keep doing what you are doing!

I just spent a little over an hour with Iva using your online chat.

I am in the North East and had my computers and warehouse destroyed.

As I rebuild everything from scratch it is refreshing when someone like Iva comes along.

Being patient was one thing.

But she also listened as was able to solve the issue.

Please send her my thanks and make sure you all know you have one valuable employee.

I'm a rather seasoned webmaster. I've had over 15 websites in 5 years, 10 of which are thriving. I'm very particular with my hosts, and I'm happy to say that Siteground has earned my business for my last 3 (and all foreseeable future) websites. Mirko Tilev is, BY FAR, the best customer service representative I've ever chatted with. He's incredibly professional and articulate, and if I didn't value his help on Siteground's side so much I'd hire him myself.

Mirko is what I wish all customer service representatives could be. Seriously.

I read about the whole review online and then watched the video. I have watched for many others too but Anna Georgieva made me believe every word of that video and review.

She not only made me comfortable, was patient, eager to help and more. I felt like talking to a friend rather than some customer service id. Apart from the offers she is the primary reason for trying the site ground service.

I am grateful for the assistance and I look forward to the awesome tech support that I read about too.

We knew that SiteGround is a great hosting company, but we didn't know that you have such a great customer support.
Today we've been looking for an answer in a certain topic, and I've been served by one of your customers - Iva Kitipova.

After spending ca. 5 minutes in chat with her, everything was explained nicely, clearly and professionally.
I'm glad that you have such a great support staff, and we decided to share a small word of praise for Iva.

She was very generous, very polite, patient and quick to answer all of our questions, so we decided to let the company know about it.

We'll keep sharing a good word about the SiteGround as a company and the services you provide.

I would love to put in a good word for Yavor. Yesterday I opened a ticket Ticket 771434 for account kizzieskorner.com And I am so very satisfied with the service I received from Yavor! I'm a complete beginner when it comes to hosting and website building - Yavor was extremely prompt with his responses - very positive and helpful in explaining all the details, although he could have just answered the question it was actually good for me to know "how" and "why" it happens - I really appreciated this detail! I really appreciate the service I receive from SiteGround - I have not had an issue at all and I LOVE the 24/7 technical chat help! Its so great to have someone nearby!
Thanks very much for all your great hosting services! I cant wait to renew

Dear SiteGround Management,

I am writing to let you know of the excellent service your Support Team Member Yavor Ivanov has provided for me. I had a problem with a crashed MySQL table on my social netorking site, and he repaired it within minutes of my posting the support ticket. This was minutes after I chatted with Borislav and received the recommendation to open a support ticket. I am extremely pleased with my total experience hosting with SiteGround from the excellent customer and technical service I received when you installed my SocialEngine script to today. I am blown away by the lightning fast professional response and resolution. Your customer service and tech support are top notch.

Never just a canned response, but perfection, execution and personality in support! SO IMPRESSED WITH SITEGROUND!!!!

I would like to say thank you for your company and employees constant quick response! This is why I will continue to use your company in the future, whenever I may have an issue your team promptly fixes it. Five star service, thank you!

Just a quick note about the support Daniel has provided. I was getting the runaround from a developer of an extension that i had installed. He was simply wiping his hands of the issues i was experiencing and telling me that the issue lay with the server setup or "somewhere other than my extension".

Thanks to Daniel, i can now get back to the developer and tell him exactly which of his file is causing my problems.

Great Support!

Hi Manger at SiteGround,
Iva was absolutely amazing, she helped me so much, was so totally awesome. She is worth at least twice what you pay her. If votes for goodness count for anything she gets a million from me. Thanks for having such amazing, wonderful, helpful and cheery staff, she is a complete asset to your business.
Cheers,
One Very Happy client.

Teodora is kind, and understanding, and sweet, and skilled, and customer-oriented, and - well, everything I could have asked! (even good-looking, but never tell her I said so, ok?)

Thank heavens for such a jewel!

I contacted SiteGround support today and had the pleasure of having the help of Anna. She was absolutely fast, efficient and simply delightful to deal with her.
Since I have worked in customer service in the past I wanted to let you know that people like Anna are those that keep your customers happy and staying with you, and as a business owner now, I must say that is people like Anna I would love to have working for me.
Thank you very much.

I have just open an account with you few days ago
(www.artistacollection.com) and the service I have received since is
wonderful.

Your staff is very helpful and they know what they are doing.
I have been helped by:
- Georgi Vasilev
- Ralitsa Mincheva
- Teodora Naydenova

And I give them all a 5-stars service!
I won't hesitate to refer your service to friends.

I am happy with the services offered to me by Anna. I also requested her to forward my number to SiteGround so that if anyone of them happen to be in Kenya, it would be my pleasure to share over a meal because I love
SiteGround

Very helpful Iva was. Great service. I love it. Having this chat support is great. I know what I need to get done to start the process. Before speaking to Iva, I did not know what to do. The quickness of getting support was superb. Thanks Iva!

Support was very patient with me an helped solve problem. Thank you.

Fast response and personable and friendly customer service reps. Having a picture and profile of the person you are chatting with is a great idea! Made me feel that I wasn't chatting with a robot. A so far! Keep it up!

As a new joomla user this website is giving me great support to build my website.

In my line of work, customer service means everything, and I always want it to be at the top of the list for companies I choose to work with. I've been with SiteGround for over four years now and have NEVER been let down in this regard. Thanks!

Thanks Georgi! I appreciate such quick, great and responsive service! 5 STARS I say!

Siteground tech support is the best I've ever dealt with. They have skillfully handled every tech problem I've encountered. I am so satisfied with their hosting and their tech support that I am moving all my sites to siteground as they expire with other providers.

Who the hell are these guys???? ........ Yavor Ivanov and Stanislav
Belchev?......And why aren't they working for ME instead of
SiteGround???

These guys are GREAT!!!

Perhaps I should travel to SiteGround's headquarters! Perhaps I should
get on a plane, and then a train, and a taxi and then a bus, and then
sneak in to your headquarters and kidnap them! I could take them back
here to the great state of Nevada in the United States. I could tie
them to a desk and make them my personal computer IT personnel!!!

But of course, if I do such a thing, then their families will not be
happy, the police would not be happy, and SiteGround would not be
happy. And of course, if I did these things, then Yavor and Stanislav
would also not be happy!!! (this would NOT be good!) So I ask you:
What should I do???

Well, I guess the best thing for me to do is to not disturb the
natural balance and the natural order of the Universe. All of us who
live here and work here are "family", and it is never acceptable (or
wise!) to upset the family balance of the Universe.

SiteGround and its family of professionals are the best of the best!
They deserve high praise.....ALWAYS! Why?

Because they are ALWAYS professional, ALWAYS highly-knowledgeable,
ALWAYS fast, ALWAYS polite and ALWAYS courteous!!!
And.....SiteGround personnel are.....

ALWAYS ALWAYS ALWAYS ALWAYS ALWAYS ALWAYS ALWAYS ALWAYS ALWAYS ALWAYS

RELIABLE!!!! RELIABLE!!!! RELIABLE!!!! RELIABLE!!!! RELIABLE!!!!

THANKS...THANKS....THANKS....THANKS!!!!!!!!!!!!!!

Siteground continues to be a web host I trust; I am impressed with their dedication to customer service. I have been with them for six years and they were a savior after several other webhosts that turned into nightmares. They always respond to my support tickets or questions, and I have never had any downtime on my web site. They've even gone above and beyond their duties to help me when I needed it.

Siteground is so much better than my last server experience. I don't feel alone and "on my own". They have gone out of their way to not only help solve issues, but help us operate efficiently and have gone the extra mile several times to make it happen! Thanks Siteground!!

I've been a very loyal and happy customer of Siteground for many years now. I rate them and their fast and highly knowledgeable support team AAA+ in standards and service. "The host with the most!"

Quincy Jones

Siteground has the best support team on the Internet! I have been in this business for a long time and Sitegrounds staff is always willing to back us up with their unique expertise. They are quick, professional and friendly.