What information does SiteGround collect from its Users?
SiteGround collects different types of personally identifiable information in order to be able to provide its services to You. Such information may include but is not limited to name, mailing address, telephone numbers, email addresses, credit card information and other. Users provide all such information voluntarily through various order forms, email messages sent to SiteGround, LiveChat, telephone, etc.
SiteGround also collects different types of non-personally identifiable information that may include referral URL's, Users' IP addresses, Users' use of website, information about the browsers used by the User, etc. Some of this information is collected through Cookies, which are small pieces of data that are sent to your browser from a web server and are stored on your computer's hard drive and help SiteGround identify you as the User. You have the choice to modify your browser and thus to reject the Company's cookies.
How does SiteGround use the information it collects?
SiteGround uses all collected information primarily for provisioning the services you have ordered and providing you with ongoing User support. We may also use your information for sending periodic emails announcing important service changes, new features, technical issues updates and news, promotional activities, etc. You can decide NOT to receive such emails by replying to any of them with "Unsubscribe" in the subject. We may also use your information to send you SMS notifications in case of issues which may lead to service interruption of your account(s). User information is also used for improving SiteGround's business processes to make your overall user experience more rewarding. Your information can also be used for resolving ownership and other disputes and enforcing agreements between you and SiteGround.
Does SiteGround disclose Users' information to third parties?
All personal information collected by SiteGround is treated as strictly confidential. We may disclose User's personal information if required by law. We may disclose part of Users' personal information to our business partners, independent contractors or other third parties when this is required in order to provide the services you have ordered. For example: your Credit card information may be provided for payment confirmation and verification to the partnering entity involved in processing your payment; the personal information of anyone who uses SiteGround's domain name registration services is available in the public WHOIS searches as required by the domain name registration regulations; your personal and business related information may be provide to the SSL certificate provider with whom SiteGround cooperates for providing you with the SSL certificate service, etc. The use of any data provided by SiteGround to these partnering service providers is governed by their own Privacy Policies and is beyond SiteGround's control.
SiteGround may transfer Users' personal information on the occasion of a sale of the company's business.
What does SiteGround do to prevent loss, misuse or alteration of Users information?
We guarantee that we strictly apply all industry standard security measures to protect your personal information. Such measures include without limitation: data encryption, password protected access to Users' personal information, limited access to the sensitive data, encrypted transfer of sensitive data submitted by the User through SiteGround's order forms, login forms etc. There may be security and privacy limitations, which are beyond SiteGround's control. By choosing to provide personal information to SiteGround you understand and agree that the security, integrity and privacy of your information cannot be 100% guaranteed.
To report an incident of abuse, please email firstname.lastname@example.org.
Last update: 15 October 2012