28 Jun 2014
I'm a computer consultant and have a few customers who have web pages that I've written for them. I don't do a lot of this work, spending most of my time chasing security issues with their hardware.
I had a recent need for a new website (theinstigatorsaustin.com) and a domain transfer. Let me tell you a bit about my experiences...
The signup process is so easy even a caveman could do it. Once singed up, I had some questions about domain transfer. I used the Live Chat and 'spoke' with George M. The entire session took 13 minutes and he handled all of my questions. And even better, your chat system let me print out a chat log - nicely formatted - so I didn't have to try and make notes while George and I chatted.
I had a couple of questions today, so I went back to Live Chat and connected with Illiyana. We didn't get far - something disconnected our chat, so I called the 866 phone number. It took me 3 minutes to get placed in the support queue. Peter picked up the phone in 5 seconds. Our conversation may have lasted a minute - his understanding of my question was perfect and his his reply was 100% correct. This lead me to another stumbling block, so I redialed. This time he picked up my call in 2 seconds and answered my question in under a minute. And again, it was perfect.
Your phone message says something about exceeding expectations. I expect a lot - far more than most people, I'm afraid - but I have to tell you this: No One Provides the Level of Customer Service Found at SiteGround. You are the Gold Standard, across all industries. I'll continue bringing my customers to you, for that reason alone.
Please share this email with George, Peter and Illiyana, and the rest of our amazing support team. Thank you for all you do.