What's behind the Philosophy of Handcraft?
What does "handcrafted" mean in a highly technological industry like web hosting?
The Philosophy of Handcraft
For us, handcrafted stands for unique service and higher quality that is crafted and provided with love.
The same philosophy is applied to everything we do: from the way we choose our hardware, the attention we put into our server architecture, the innovation in our custom software solutions, the inspiration we get from our partners and the friendship we build with our clients.
Craftsmanship: Handcrafted is never a one-size-fits-all!
We don't believe in the restrictions of the standard and massively used server management software. Instead we dare to create our own solutions and in the process we come up with unique revolutionary technologies in the fields of server security, uptime and speed.
Quality: Handcrafted means attention to detail!
We spend months devising, developing, optimizing and testing ourselves each new solution we implement. All of our systems are created in-house by the very same people that operate, support and continue to improve them afterwards. We are never satisfied with „good enough“. Our hands-on approach is the most effective way to ensure our products' and service's quality.
Passion: Handcrafted means done with love!
Everyone working in SiteGround does their job with passion. We are creating a people-centric company full of talented, enthusiastic folks who enjoy coming to work every day. Our CEO chooses, meets and passionately negotiates with each of our partners, to ensure you get the best service. Our server administrators are geeks, passionate about efficiency and security. Our customer service people are passionate about you - the customer.
Integrity: Handcrafted is personal.
We oppose the widely-accepted practice of impersonal service, based on pre-defined template answers, that’s why we never outsource and don’t believe in delegating any part of our services to outside agencies. For us, customer service is more than just having someone to address a question to. Our mission is to reimagine the hosting industry in ways that build a more fulfilling and lasting relationship.
Fun: Handcrafted means playfulness and creativity.
We’ve always drawn a strong connection between happy, empowered employees and good service. We believe in being ourselves on and off the job. Most of the innovative solutions we've developed and use widely in our day-to-day work started out as afterhours side-projects of our employees. Management strategy is often discussed during a pool or a tennis game in our conference room. Projects are developed during a brainstorming on a company vacation. The investment in our employees' happiness is an investment in the happiness of our clients.
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