The SiteGround approach to quality customer service starts with the very hiring process. We have a very strict and seasoned industry-specific hiring procedure. As a follow-up we've added months of practical training sessions before we welcome a person to the SiteGround team. We develop our departments with guidance, supervision, and encouragement until we manage to cultivate the perfect blend of specialized knowledge, skills and customer-focused approach in each member of the SiteGround staff. The top tech-support ratings and client reviews that we receive on a day-to-day basis prove that it's worth the extra effort. We promise devoted customer service- and we mean it.
People are used to look with uncertainty at employees on the very first steps of the career ladder such as customer care and technical representatives. At SiteGround we do things differently. We believe that we can always do better. That is why we invest time, efforts and resources into multiple on-going training programs for all employees. We believe that our staff at junior positions should handle a client's issue just as good as a manager would. To achieve this level of knowledge and expertise we carry out regular performance evaluations, identify new fields of improvement and constantly encourage our staff to participate in industry specialized certification programs, hands-on training sessions, technical seminars and conferences.
At SiteGround we pride ourselves with our young, eager and highly-motivated team of employees. To share our experience and stand together behind the SiteGround idea, we regularly organize team building events. To encourage work cooperation, understanding and recognition between the members of our team we get together several times a year. See some of our Team Building pictures and join in the fun: