Unique Multi-Level Support System
SiteGround takes dedicated technical assistance to the next level of professionalism by adopting a proactive approach, going beyond the typical reactive support mentality of other shared web hosting providers. That means multi-level technical support team structure for maximum performance, in-house systems architecture designed especially to fit the needs of our clients, proactive management, regular employee evaluations and training sessions to discover new ways to improve and leverage the technical support team performance.
Expert Staff That Makes a Difference
Our Technical Support Team is made up of dedicated certified and seasoned IT experts with industry specific experience. They are highly specialized to capitalize performance, efficiency and speed to create the optimal web hosting technical support environment to best suit the needs of our clients. Blending shared-hosting platform-specific knowledge and the ability to leverage the industry's best practices, our technical support team members maintain top performance, careful in-depth planning of regular hands-on technical training sessions, managing various in-house hardware and software optimization projects. Their regular reports and reviews of our inner systems health and regular technical performance reports on our multi-level technical staff introduce new ways to improve customer communication, assistance and satisfaction.