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SiteGround customers are hosted on top-of-the-line machines in one of the most modern US facilities recently built in Chicago, Illinois. The data center was chosen after profound investigation and testing. It has proven to provide significantly higher protection against incidents and faster problem resolution procedures compared with other leading data centers. In addition to the physical protection against downtime provided by our data center, we have also invested in the most innovative software in the industry to minimize any possible impact from server overload or hacker attack. When choosing the facility, the hardware and the software on which our customers' websites uptime depends we never compromise with the quality!
Our data center goes the extra mile to provide no single point of failure in all crucial aspects like power supply, network connectivity, physical security, spare parts availability, etc. Below we will list just few of the data center features:
The facility sits on two unique and diverse power feeds, one that provides electricity for Ohare Airport and the other provides to the city of Chicago. In addition it has its own power generators and UPS.
Our data center networks are powered by high-speed Cisco cores with built-in redundancy and has peering relationships to multiple major fiber exchanges to provide you with faster network connections and reliable network connectivity.
There is 24x7 human security and all standard physical security features like biometrics, access control man traps, bullet proof lobby, etc.
In addition to the extremely effective prevention measures, there are several support procedures that make the reaction time in our data center in case of a hardware problem much faster than in most of the other facilities we have investigated or used.
Based on our experience with hardware issues we have seen that the biggest delays in hardware problem resolutions are usually due to the lack of the part that has faulted and need to be replaced. That is why we have on-site replacement parts for every model of hardware in operation.
There are cases in which spare parts cannot fix a hardware issue and a transfer of the information to a new machine is needed. SiteGround is among the very few hosting companies that keep spare servers that are installed, plugged and ready to go in a matter of minutes and can minimize drastically downtime in such cases.
The professional technicians, available 24/7 at the data center, are using special Android phones that allow faster response to tickets on the DC floor because they do not have to run back and forth to a computer to read each ticket response.
SiteGround has installed the most innovative server management software by 1H on all its servers. We are happy to guarantee your uptime with the help of the fastest server monitoring tool 1H Guardian, which detects downtime and automatically solves it more than 10 times faster than the standard monitoring tools used widely in the industry. We also provide unmatched security for shared hosting environment thanks to the account isolation by 1H Hive, which does not allow multiple accounts on a server to be attacked by hackers through a single vulnerable account.
