SiteGround servers are now located in state-of-the-art data centers on three different continents. Our latest US data center upgrade was in 2011, when we moved all our US servers to an amazing facility recently built in Chicago, Illinois. In 2012 we also launched of our first server locations outside the USA. In the beginning of the year we offered a data center in Amsterdam, The Netherlands to our European customers and later we add the Singapore server location for our customers from Asia, Australia and the rest of the Asia-Pacific region. Along with using only the best hardware and locations, our company is also proud to have created some of the most innovative software in the industry. Thus we combine great hardware, location and software to provide unique performance, speed and security!
Our USA data center: Chicago, IL
The data center in Chicago was chosen after profound investigation and testing. It has proven to provide significantly higher protection against incidents and faster problem resolution procedures compared with other leading data centers.
Advanced redundancy and physical security
Our data center goes the extra mile to provide no single point of failure in all crucial aspects like power supply, network connectivity, physical security, spare parts availability, etc. Below we will list just few of the data center features:
The facility sits on two unique and diverse power feeds, one that provides electricity for Ohare Airport and the other provides to the city of Chicago. In addition it has its own power generators and UPS.
Our data center networks are powered by high-speed Cisco cores with built-in redundancy and has peering relationships to multiple major fiber exchanges to provide you with faster network connections and reliable network connectivity.
There is 24x7 human security and all standard physical security features like biometrics, access control man traps, bullet proof lobby, etc.
Unique procedures for faster issue resolution
In addition to the extremely effective prevention measures, there are several support procedures that make the reaction time in our data center in case of a hardware problem much faster than in most of the other facilities we have investigated or used.
Spare parts always available
Based on our experience with hardware issues we have seen that the biggest delays in hardware problem resolutions are usually due to the lack of the part that has faulted and need to be replaced. That is why we have on-site replacement parts for every model of hardware in operation.
Whole spare servers always available
There are cases in which spare parts cannot fix a hardware issue and a transfer of the information to a new machine is needed. SiteGround is among the very few hosting companies that keep spare servers that are installed, plugged and ready to go in a matter of minutes and can minimize drastically downtime in such cases.
24x7 support with Android phones
The professional technicians, available 24/7 at the data center, are using special Android phones that allow faster response to tickets on the DC floor because they do not have to run back and forth to a computer to read each ticket response.
USA Data center images
Our European and Asia-Pacific data centers
In 2012 we started providing our hosting services from two new server locations in Europe (Amsterdam, NL) and Asia (Singapore). We are happy to offer our customers from Europe and Asia-Pacific unbeatable shared, semi dedicated and VPS hosting services. The reason for the new locations was the big number of non US customers we already had and our wish to provide them with a hosting service physically closer to them in order to increase the loading website speed they experience.
We chose both locations so that they are close to the geographical center of the two regions, where the majority of our non-US customers live. Amsterdam is located in the central Europe and Singapore provides proximity both the the big Asian countries, as well as to Australia. At the same time both cities are known for their excellent internet connectivity and the great loading speed they provide not only for the region, but for the whole world too. Now we are proud to offer quality hosting services close to our customers on 4 continents: North America, Europe, Asia and Australia.
The Data Center we use in Amsterdam and Singapore has also proven to be among the most advanced in their regions. They both provides redundant, best-in-class infrastructure. The several different Tier 1 carriers, combining multiple 10 Gbps connections, guarantee fast and secure network. The multiple power feeds, dedicated generators, and battery backup provide protection against any electricity issue that can affect the data center functioning. Proximity security badge access and digital security video surveillance guarantee the physical security of the premises.
Amsterdam and Singapore Data center images
Unmatched server management software
SiteGround has installed the most innovative server management software by 1H on all its servers. We are happy to guarantee your uptime with the help of the fastest server monitoring tool 1H Guardian, which detects downtime and automatically solves it more than 10 times faster than the standard monitoring tools used widely in the industry. We also provide unmatched security for shared hosting environment thanks to the account isolation by 1H Hive, which does not allow multiple accounts on a server to be attacked by hackers through a single vulnerable account.